New Reviewer

Complaint

Round One Entertainment - Complaint
My first time back to round one after them opening due to Covid the cashier makes a mistake and puts all the tokens on one card for my two children I literally waited for 40 minutes before the manager came to help me nobody even told me I was waiting for the manager I didnt know what I was waiting for my whole family is literally just standing there while they help everybody else finally the manager comes and never even greets me or anything and I ask him why was I waiting so long to be helped he told me he was talking to somebody else when my husband went to look for him he said he was just standing there chatting with a girl look like a personal conversation after Everything he ends up telling me that I have to pay again to correct it and I wouldnt get my money back till five or 10 days on my card I asked him why could he just not give me cash and I gave him the cash back he said that the cash register would be uneven so after everything he tells me he cant help me and I ask him his name he refuses to give me his name and then he kicks me out of round one with me and my husband and my two children the picture below is a picture of the manager that would not give his name till this day I have nothing result because Ive been calling around one and they dont even answer at the corporateeverything he ends up
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ID
#2574770 Review #2574770 is a subjective opinion of poster.
Loss
$75
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Was harassed at your establishment

Harassed by security guards who had way too much power in the head talk to me like I was a little kid while I was there with my kids following me around. for the hour I was there. then had the cops called on me. all over a face mask under the nose.
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ID
#2421747 Review #2421747 is a subjective opinion of poster.
Pros
  • N a
Cons
  • Poor customer service
  • N a
Preferred solution
Let the company propose a solution

Just a suggestion to management

My friend and i were in the Round One in Middletown, NY today and had a great time, however i do have a suggestion to the management we tried to purchase food today and a guy told us they were cleaning the kitchen and the fryers this was at around 12:00pm also told us it would be about an hour or more. Why don't they do this cleaning before they close up? I'm not really pissed off just asking about this.
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ID
#1520671 Review #1520671 is a subjective opinion of poster.
Service
Round One Entertainment Party Entertainment
Pros
  • Customer service
Cons
  • Concession stand operations
New Reviewer

NEVER have a party here!!

We booked our child's birthday party there. While the place is entertaining and clean, do not let this fool you. We were quoted one price and were charged an extra $130 when we arrived on the day of the party. The included games in the "all inclusive" package limit the kids options to only about 25% of the games on the game floor. Our hour of bowling didn't even allow the kids to finish one game because the lane kept malfunctioning. We also had a few kids that did not show and we were forced to pay for them anyway so make sure you estimate your head count on the low end. The outrageous pricing does not include cake, utensils or cake plates. They also are not licensed to allow you to take home any of your "all you can eat" food. SO...for an outrageously priced party: no hostess, VERY limited gaming, malfunctioning bowling lanes, pay for guests who aren't even there AND they try to throw out food that you paid for. Fun place but NOT AT ALL worth the price! Will NEVER have a party here again!!
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ID
#1260225 Review #1260225 is a subjective opinion of poster.
Location
Mentor, Ohio
Service
Round One Entertainment Party Entertainment
Pros
  • It was clean but considering it just opened it should be
Cons
  • Value
  • Poor customer service
  • Malfunctioning equipment
Reason of review
Bad quality
Preferred solution
Partial refund or compensation

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