Rotmans Furniture Reviews

Poor quality furniture I bought a Ashley mcgann rocker recliner faux leather the seat is hard after you sit on it for awhile they will not refund your money this recliner is made out of partial board the original is made out of plywood poor choice on myself I should've kept looking at real furniture stores never again

User's recommendation: Look elsewhere if you can.

I went into the store, bought a $1,100 sectional couch, that was the second week in March, it's now going on the second week of May and I still don't have the couch, their service department is a joke, I can't get a hold of anyone.

I spent almost $700 on a mattress and box spring and I have yet to use my box spring for more than a month without it shifting out of place. literally. I have been sleeping on just a mattress on the floor because the tops of these box springs just keeps sliding off to the side.. NOW, thanks to this RIDICULOUS issue, my mattress is also crap as it is curving at the sides. highly disappointed in my first ever big purchase. thanks rotmans

Purchase a living room set this spring and couldn't of been more happy with the service and delivery. Would recommend them.

Thanks for ur review. I had a similar disappointing experience. The merchandise I bought at rotmans wasn't worth the money i spent and I gave the furniture away because it was sagging badly. Office chair i paid $150 didnt roll well at all, couch that was "special ordered" and 8 weeks overdue has sagged in the 6 months ive had it and the mattress i got is less than a year old and one side is sagging so bad i cant lay on that side. Also when the mattress was delivered they couldn't get the box spring up the stairs to my 2nd floor apt csuse it was to big. I didnt kbow they had split bix springs. Did u? Well i was never offered the split box spring that they usually stock. The delivery guys told me it was the second box spring that wouldnt fit that day. So i had to sleep on my livingroom floor with my new mattress cause it was saturday and noone could help me till monday. They said they had none in stock on saturday. Funny on monday they one in stock and brought I right away. it has a warranty but i dont want it and will buy another one somewhere else. When i called with legit concerns, (i.e. late merchandise, etc) got the run around from the staff. Nobody took responsibility for the f ups but the main staff in Mr rotmans office. They tried sincerely to clean up everybody else's messy shortcomings. I WILL NEVER BUY AT ROTMANS AGAIN!!! It was a waste of $3,000. Couldn't be more disappointed in the service and merchandise. And to top it off there was a hint of homophobia when I was mattress shopping from the salesman. But his attitude was remedied when I made a mattress purchase. How very sad. With so many furniture stores competing for our business u think they would be nicer to the customer. Or at the very least not annoyed. I won't recommend rotmans to anyone. They told me at rotmans that sales were down. They blamed it on the economy....really?!!!

This past spring we purchased a dining table from Rotman’s furniture. It was delivered with some damages to the corner. I had just had a baby (1 week old) at the time, and decided that it wasn’t worth having them come out to replace it after calling and understanding that they could come take the table, but it would take weeks to get a replacement to us. 10 months later we couldn’t be more disappointed. The table is warped where a spill happened and the finish has come up in several areas. We have been exceedingly careful, having never even put hot dishes on the table without a trivet. I expect normal wear and tear, but this is ridiculous. Rotman’s refuses to take any responsibility and told us that negligence and improper use is to blame. There is nothing out of the ordinary in the way that we use the table. We were told by the “technician” who came out that we shouldn’t put water glasses on the table bc it’s wood. It’s a dining room table! The representative I spoke with offered no solutions and was not helpful. I will never give Rotman’s my business again. I feel they are selling very poor quality furniture.

My husband and I purchased $4500.00 worth of living room furniture. Delivery date kept on changing, so when it finally came I was unable to be home. My 19 yr old daughter was available to be there with her boyfriend. Furniture was a match leather set and looked beautiful. When I got home everything looked fine. Approximately 8 months later, my girlfriend and I noticed (when we moved the furniture to clean our new hardwood floors in detail) that the mechanisms was scratching and gauging the floors. We also noticed that the most used seat's leather was already wearing away. I immediately called to put in a claim. We figured that the set's mechanisms were too low to the floors to begin with. The man who came said that we were not using the recliners correctly. Apparently, we are not suppose to lean forward at the same time to close up the recliner. What!!!!! I am a past bodybuilder and consider myself as pretty strong. I can not sit all of the way back and fold the foot pad back before leaning forward. It would require pretty strong hamstrings to do that. Why would they put the mechanisms so close to the floor to begin with. Also, the wore off leather is due to not applying some kind of leather conditioner kit that Rotman claims to have left with the delivery. WE NEVER RECEIVED A BLACK BOX WITH RECOMMENDED CONDITIONERS. When I talked to Gina Warren(claims manager) she said because there was a signature on the green carbon delivery sheet, it meant that I received it. That is a bunch of bull. She said that I should of read it! Well, if I were to read every word on every piece of literature I get, I would still be behind by years. I would figure that the service you receive during purchase would continue to be the same after paying. Unfortunately, after you pay, you are on your own. I thought I was doing well for addressing these issues early before things got worst. The claims man said that because I did purchase the worry free insurance, they would cover the worn off leather but unfortunately it is not worst enough yet. Something tells me that when it does get worst, they will fine some kind of reason not to cover that ,too.