Rotimatic
Rotimatic Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Rotimatic has a 1.0 star rating from 10 customer reviews; overall sentiment is negative with widespread dissatisfaction, delivery delays, upfront billing, defective units, and frequent requests for refund.
Key Takeaways for Future Customers
- Read recent Rotimatic reviews before purchase and expect potential delivery delays and billing charged at order.
- Prepare for difficult customer service and insistence on refunds when items are defective.
Negative Feedback / Risk Areas
- Repeated customer complaints about non-delivery, no response, and slow refund processing.
- Defective Rotimatic units, persistent errors, poor troubleshooting, and lack of accountability.
Positive Feedback
Some reviewers note ease of roti making and innovation when the machine works as intended.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Rotimatic has a 1.0 star rating from 10 customer reviews; overall sentiment is negative with widespread dissatisfaction, delivery delays, upfront billing, defective units, and frequent requests for refund.
Key Takeaways for Future Customers
- Read recent Rotimatic reviews before purchase and expect potential delivery delays and billing charged at order.
- Prepare for difficult customer service and insistence on refunds when items are defective.
Negative Feedback / Risk Areas
- Repeated customer complaints about non-delivery, no response, and slow refund processing.
- Defective Rotimatic units, persistent errors, poor troubleshooting, and lack of accountability.
Positive Feedback
Some reviewers note ease of roti making and innovation when the machine works as intended.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Fort Worth, Texas
POOR SERVICE ...Order - 5 months Still waiting for deivery vs Promise of 6 wks
Stay away from [GEOGRAPHIC_DATA]. They will charge the entire amount of $1000 to $1500 based on what.
You are buying and will ship this proxy only after may be 6 months - that is if you lucky. They will not even send any updates - there is no customer service contact numberEmails never get response back.
As per U.S. consumer laws, a company cannot invoice you/charge you until they ship the product out of their doors. It's a shame this Rotimatic company has charged me the complete amount of $1,081 on Jan 28th when the order was placed and so far has not even shipped the order. They did not even wait for shipping to be confirmed.
Today it's May 6th, 2026, and as per the latest order status, the product still shows as waiting in testing since Feb. The order status still shows the expected delivery date of April 8th, 2026.
(Today's May 6th.)
There is absolutely no customer focus - even after so much delay, there is not a single email regarding the order/delays, etc. As if the customer does not matter.
User's recommendation: SAVE YOUR TIME and YOUR MONEY
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Jeddah, Mecca Region
Non-Delivery of purchased Rotimatic NeXT
- - Paid for Rotimatic Next on 21/12/2025; delivery due 01/3/2026.
- - Delays were communicated weekly; after 06/03/2026 there has been silence.
I paid for the Rotimatic Next on 21/12/2025 and got a delivery date, 01/3/2026. One week before delivery was informed of a delay with weekly updates but after one on 06/03/2026 there is only silence.
Sent messages on their Chat With Us…no response at all. Wondering if I have been scammed?
Preferred solution: Deliver product or service ordered
User's recommendation: Buyer BEWARE
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Austin, Texas
Defective Rotimatic Unit and Lack of Customer Support
- - Machine never worked; it showed flour tunnel blocked from day one.
- - Replacement flour container never delivered; months passed with no human support.
I ordered in November 2022 and received in January 2023. Unfortunately, the machine has not functioned properly since the very first day.
From the beginning, the unit consistently displayed an error indicating that the flour tunnel was blocked, despite there being no actual blockage.
Based on my observations and multiple troubleshooting attempts, the issue appears to be related to faulty sensors. However, when I reached out through their AI chat support, I was advised to replace the flour container.
I complied with this suggestion, but despite waiting for more than three months, the replacement accessory was never delivered. During this time, I sent numerous messages and even shared multiple videos clearly demonstrating the defect. Unfortunately, not only was the issue not resolved, but my previous chat history was also erased, forcing me to repeatedly explain the same problem from the beginning each time I contacted support.
Every new interaction through their AI system starts a fresh conversation with no context, making it extremely frustrating and inefficient.
I have also explicitly requested to be connected with a human representative and have sent emails to multiple contacts, but I have received no response whatsoever.
This entire experience reflects a serious lack of accountability and customer support. It appears that once a product turns out to be defective, there is no structured or reliable support system in place to assist customers. Instead, the process feels like trial and error, leaving customers without resolution.
Given the premium nature of your product and the expectations set by your advertising, this level of service is highly disappointing. At present, I am left with a non-functional machine and no meaningful support despite repeated efforts over an extended period.
$1795 wasted on Rotimatic Next.
Overall unhappy with purchase. Lot of time,effort money wasted.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Birmingham, England
Has been 6 months and they keep promising refunds. Still none received
Worst customer service ever. No accountability.
Its a scam.
Do mot loose your money on it. Nothing gets delivered.
- Lots
User's recommendation: Do not buy
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Rezé, Loire-Atlantique
Useless machine
- - Issue with folded chapatis; months-long troubleshooting delays.
- - Replacement offered, warranty ended, $780 charge; consumer court case filed.
Initially customer service did say I had 2 years warranty. The customer service suddenly said I had just 1 year service and asked me for proof if I had 1 years service. In the receipt I had to pin point my payment of extended 1 year extended warranty in addition to company's 1 year warranty.It shows they tried to twist my arm by saying I had just 1 year warranty.Very pathetic.The issue still remains unresolved after 50+ emails 50+ hours of remote trouble shooting 100+ folded chapatis.
Everytime I ask for companies Registration number, customer service sends a response asking $780 to fix the issue they dragged on while the machine was in waranty.
I had an issue with folded chapatis. I contacted support; they dragged the issue with hours of remote troubleshooting, with me ending up making 50+ folded chapatis.
This went on for 6+ months. In the end, the support agreed to replace the machine, but a few days later, they said the warranty ended this month.
They dragged the issue for 6 months on troubleshooting when the machine was in warranty, and now they keep saying that the machine is out of warranty and asking me to pay $780 to fix the issue. Do not buy this crap.
I am filing a consumer court case against this company.
- Slow customer service
- Noisy machine
- Folded chapatis
Preferred solution: Collect the machine and get the machine repaired
User's recommendation: DO NOT BUY THIS PIECE OF CRAP
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Seattle, Washington
No Replacement Rotimatic Next sent
- - Returned a faulty Rotimatic Next under warranty; it worked before return.
- - Replacement order RSO08074 (10/03/2026) is on Hold; no response after submission.
I have returned the faulty Rotimatic Next within the warranty period. Until the return happened, everything worked okay and their team responded.
After it was returned, they have stopped all online forms of communication, saying they are using a new online form, which I already filled out and submitted twice. I emailed them twice and also called (but no one answers the phone, just an automated message).
It's a total dead end for me. The replacement order says as below:
Order ID: RSO08074, Order date: 10/03/2026 (10th Oct 26) Replacement status: On Hold
- Ease of roti making
- Rotis are not very soft
Preferred solution: Deliver product or service ordered
User's recommendation: DO NOT BUY ROTIMATIC NEXT. Their first version was fine.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Crowborough, East Sussex
Difficult customer service
- - Difficult to reach customer service; no valid numbers.
- - No replies to emails.
- - Product not received after 4 months.
- - Chat bot gives poor answers.
No updates
Difficult to get hold of customer service no valid numbers
No reply to emails
No accountability
Chat bot doesnt give proper answers or connect to anyone
Been waiting for product for 4 months now
Austin, Texas
Not able to contact.
I have ordered march second week and its May. Money was payed upfront. Frustrating thing is there is no way to reach them.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Oak Park, Illinois
Horrible customer service
- - Poor customer service with no resolution.
- - Issue ongoing since December 2025 with runaround.
- - Generic responses with no progress or accountability.
Such horrible customer service. I have been dealing with this issue since December 2025, and they just keep giving me the runaround.
Every time I reach out, I get the same generic responses with no real resolution. It's incredibly frustrating to repeat the same information over and over without any progress.
This experience has been disappointing and unacceptable, especially given how long this has been ongoing. I expected much better support and accountability.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Vienna, Vienna
Worst customer support
- - No company communication.
- - External jokers ask useless questions and provide no answers.
- - Owners are not concerned about customers.
Multiple emails sent to company never responded with a concrete date of refund.
No one from the company will communicate with you. Only external jokers are asking you useless questions and never providing you with the answers. Even the owners are not concerned about the customers.
- Hard to say
- Next to impossible to get the product after you paid
Preferred solution: Full refund
User's recommendation: Do not fall into the trap
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sydney, New South Wales
Worst Rotimatic Next device, intially i got 1 device, hardly work for 2 to 3 month with so much difficulty, somuch of time,flour got wasted, poor customer support, late response ,
- - Rotimatic performed poorly; device failed after 2-3 months, wasted flour.
- - Replacement failed from day one; refund not received; support was poor.
Worst Rotimatic. Next device, initially I got 1 device, hardly worked for 2 to 3 months with so much difficulty.
So much time and flour got wasted, poor customer support, late response. Later I got a replacement item as the original dispatched one had issues after 2 months. Even the replacement item has not been working since day 1.
Requesting a refund, no response. No proper communication happened internally between them.
- Less sound
- Dont work as expected
- Waste of somuch of flour
Preferred solution: Full refund
User's recommendation: Dont buy this item
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerExchange Pickup and Next Step Pending – Rotimatic Next
- - Exchanged Rotimatic Next under the program; no pickup email for the old unit.
- - Completed the first step; seeking status and next steps.
Dear Rotimatic Support Team,
I recently received my Rotimatic Next under the exchange program. However, I have not yet received any email regarding the pickup of my old Rotimatic machine. Since I am exchanging my old unit for the new one, I would like to know when the pickup will be scheduled.
Additionally, I have already completed the first step of the exchange process, but I have not received any communication about the next step. Could you please update me on the status and guide me on how to proceed?
I would appreciate your prompt assistance.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCompany Has Gone Downhill
- - Upgraded to Rotimatic Next at a premium; it arrived broken.
- - Months of delays, poor follow-up, and a corrupt shipping label; production moved to India.
Weve been long-time Rotimatic customers and were excited to upgrade to the new Rotimatic Next, even after paying a premium price. Unfortunately, this company is no longer what it used to be.
We waited five months to receive our Rotimatic Next, only for it to arrive broken right out of the box with a defective control arm.
What followed has been a nightmare: endless delays, empty promises, and a complete lack of accountability from their team. I was sent a corrupt shipping label and, despite multiple follow-ups, no one corrected it. Weeks have passed with no resolution and minimal communication, and its clear theyre not prioritizing U.S.
customers anymore, especially since moving production to India and now with increased tariffs.
We purchased their original machine years ago and had a great experience back then, but this company has drastically declined in quality and customer support. To anyone considering the Rotimatic Next, think twice, this is not the same brand once trusted.
- Innovative
- Poor customer service and tech support nightmare warranty replac
Preferred solution: Full refund
User's recommendation: DO NOT Buy - Especially if you live in North America
Sydney, New South Wales
Item not delivered even after 3 months
- - Ordered Rotimatic in July 2025 but not delivered by Oct; I need it for meals due to disability; there is no phone contact; customer service is poor.
I ordered the new rotimatic in July 2025, and has yet not been delivered till Date in october. I am person with diability and i need this to prepare meals independently, and there is not way to talk to hese people over the phone. Very poor customer service
User's recommendation: I oredered the new rotimatic in July 2025, and has yet not been delivered till Date in october. I am person with diability and i need this to prepare meals independently, and there is not way to talk to hese people over the phone. Very poor customer service
Dough cup broke and oredered it long time back but still no response...
- - Dough cup broke; I paid months ago with no contact from ROTIMATIC.
- - Online chat is useless; agents promise contact but never follow up.
The dough cup broke and i paid and ordered it like months back but have not heard a single word from the ROTIMATIC TEAM.
The so called online CHAT is useless as some agent shows up and says someone will be in tough but that's just a JOKE.I always have emailed them in support@***.com as this is the last way to get in touch with them ,months have passed and here i am... It makes good ROTI's but if something breaks you gonna have a hard time getting in touch with the team.Very frustrating customer care ... RATINGS= -1
Mumbai, Maharashtra
No delivery after booking for 4 and half months
- - Order 65356 placed 13 March; promised 6-week shipment, now 16+ weeks with no shipment.
- - Payment in full; emails show apologies and no action.
I booked s Rotimatic order number 65356 on 13 March and was informed it will be shipped in 6 weeks. Its more than 16 weeks now , the money is paid and no shipment made.
Repeated e mails are answered with apologies mostly AI generated and no action .
The customer care phone number is manned by AI , no one to talk or ask . Feel cheated
User's recommendation: Never
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