Jennifer G Epw

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Verified Reviewer

Selling dented cans on amazon!!

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I've purchased Rotel Mild Tomatoes twice from YOUR STORE on amazon dot ca. BOTH TIMES THE CANS WERE DENTED AND SHOULD NEVER HAVE BEEN MADE AVAILABLE TO BUY!!

I thought the first time this was a rare occasion, but when the next order arrived I saw DENTED CANS ARE THE NORM FOR YOU! In reading the reviews on amazon it's obvious your quality control is practically non-existent!! This time I had to throw them out because upon opening them they were BOTH MOULDY!! WHY ARE YOU SELLING CANS OF ROTTEN FOOD?

DO YOU NOT REALIZE YOU COULD POISON PEOPLE?? AND~THESE ARE NOT CHEAP EITHER! These came highly rated from a friend, that's why I didn't read reviews before my first order. Add to that the cans contained mostly watery juice with no discernable chillies and very few tomatoes and I'm definitely a "pi$$ed consumer".

How dare you dump low grade, possibly poisonous cans of tomatoes on us!

Plus they can't be returned. SHAME ON YOU!!

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Cons:
  • Dented cans no quality control mouldy content i could go on

Preferred solution: Full refund

User's recommendation: DO NOT BUY FROM AMAZON! FOOD IS LITERALLY UNSAFE.

Anonymous
map-marker Miami, Florida

Transferencia

Hablar con un representante urgente gracias y gracias qqèvvvvvihhhhhbbbbbnnnnnmmmmmeeeerereeeeerttttt
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Felicia O Flx

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Verified Reviewer

470871****

My problem has not been resolved. I purchase $25 credits to call Nigeria with my credit card and my account has been debited, but when I tried to make a call I was told no minute on my account. Kindly rectify this issues
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Loss:
$25

Preferred solution: Full refund

User's recommendation: Maybe

Fire B Dpq

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Verified Reviewer
| map-marker Olathe, Kansas

Rotel has NO customer service AND they do not care.

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Rotel was once the pinnacle of home theater and audio. I've had 2 Rotel 1576 that have exhibited the same problem of no signal sent through the HDMI output ports. (I've also had a Rotel 1068 with no problems but, also no HDMI.) Their service center doesn't care. There is only one service center in the Midwest. Although, they do respond via email, they haven't even looked at my unit for 4 weeks. No response from their Sales dept. No response from their Twitter feed.Drop Rotel - Go with Anthem.
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User's recommendation: Drop Rotel - Switch to Anthem. Their update features FAR surpass what Rotel offers.

Manju K Fjn

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Verified Reviewer

Vacuum cleanerstick6082 not working

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I bought the above product one week ago in France and have brought it to my home country India. I live in New Delhi. The unit is not charging. Where can I have this checked or replaced in India?
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Cons:
  • New product not working

Preferred solution: A service centre nearby who can fix the problem

User's recommendation: Check the product if it is working

Anonymous
map-marker San Leandro, California

Great customer service

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I want to play two 4 ohm sets of speakers at the same time. The manual says it needs 8 ohms. Can I wire the speakers in series and use just one speaker out.
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Steve T Hfi

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Verified Reviewer

Horrible Service

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I bought a factory refurbished surround Sound processor - Rotel's "flagship" model, RSP-1582. The unit had a 90 Day Warranty and failed 120 days in. I've been trying to get the unit fixed, and accept it is going to be an out-of pocket expense, but after over 60 days since I first contacted their customer service, and waiting weeks to just get an RMA and address to ship the unit in, I am still waiting for repair. Their authorized service center tells me they've been trying to get Rotel to provide a service manual/schematic, but has not gotten a response from Rotel. The whole experience has been a horrific example of what poor service looks like. My original purchase, a RMB-1075 THX Power Amp has been a workhorse for many years and paved the path for what I thought was a lifetime fan. However, Rotel's quality and service has slipped. This RSP-1582 was my third Rotel product purchase and will be my last.
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Pros:
  • Stylish
  • Audio quality
  • Features
Cons:
  • Reliability
  • Service

Preferred solution: Let the company propose a solution

User's recommendation: Don't by a Rotel product

1 comment
Guest

In Nov 2022, totally agree. I'm leaving Rotel. Everyone should move to Anthem products.

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