Great customer service

5.0
I want to play two 4 ohm sets of speakers at the same time. The manual says it needs 8 ohms. Can I wire the speakers in series and use just one speaker out.
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#3321997 Review #3321997 is a subjective opinion of poster.
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San Leandro, California

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Horrible Service

1.9
I bought a factory refurbished surround Sound processor - Rotel's "flagship" model, RSP-1582. The unit had a 90 Day Warranty and failed 120 days in. I've been trying to get the unit fixed, and accept it is going to be an out-of pocket expense, but after over 60 days since I first contacted their customer service, and waiting weeks to just get an RMA and address to ship the unit in, I am still waiting for repair. Their authorized service center tells me they've been trying to get Rotel to provide a service manual/schematic, but has not gotten a response from Rotel. The whole experience has been a horrific example of what poor service looks like. My original purchase, a RMB-1075 THX Power Amp has been a workhorse for many years and paved the path for what I thought was a lifetime fan. However, Rotel's quality and service has slipped. This RSP-1582 was my third Rotel product purchase and will be my last.

User's recommendation: Don't by a Rotel product.

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#2118809 Review #2118809 is a subjective opinion of poster.
Pros
  • Features
  • Stylish
  • Audio quality
Cons
  • Service
  • Reliability
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