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Horrible Service

1.9
I bought a factory refurbished surround Sound processor - Rotel's "flagship" model, RSP-1582. The unit had a 90 Day Warranty and failed 120 days in. I've been trying to get the unit fixed, and accept it is going to be an out-of pocket expense, but after over 60 days since I first contacted their customer service, and waiting weeks to just get an RMA and address to ship the unit in, I am still waiting for repair. Their authorized service center tells me they've been trying to get Rotel to provide a service manual/schematic, but has not gotten a response from Rotel. The whole experience has been a horrific example of what poor service looks like. My original purchase, a RMB-1075 THX Power Amp has been a workhorse for many years and paved the path for what I thought was a lifetime fan. However, Rotel's quality and service has slipped. This RSP-1582 was my third Rotel product purchase and will be my last.

User's recommendation: Don't by a Rotel product.

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#2118809 Review #2118809 is a subjective opinion of poster.
Pros
  • Audio quality
  • Features
  • Stylish
Cons
  • Reliability
  • Service
Preferred solution
Let the company propose a solution

About

Rotel Warranty
To read more: http://www.rotel.com/warranty
Rotel Privacy Policy
Rotel values the privacy of its registered users. This page explains Company's privacy and data-protection practices. Collecting personal information helps www.rotel.com to provide information and services that are valuable to Rotel owners and other users of this website. It also helps www.rotel.com to develop new services and offers that meet The Client's personal needs and tastes. This information enables Website to register The Customer for The User's warranty rights, and to learn about Rotel's' customers purchasing experiences. The data collected in this form includes basic contact information as well as specific information about the product(s) purchase and where it was purchased. Inquiries sent through the Contact The Company forms are collected to ensure customer inquiries are processed in a timely fashion. The data collected in this form includes basic contact information and optionally information regarding a Rotel product.
To read more: http://www.rotel.com/privacy-policy
Rotel Pros and Cons

Pros: Stylish, Features, Audio quality

Cons: Service, Reliability

Summary

Rotel is a well-known manufacturer of video and audio equipment. The company was founded in 1966 in Japan. This is a privately owned company. For more than 50 years Rotel has been manufacturing high quality audio and video receivers, CD players and tuners, multizone systems for Hi-Fi and home theatres. Talented designers and engineers do their best to provide customers with high quality products. Rotel is known for manufacturing audio and video equipment of exceptional quality. Rotel aims to follow principles of harmonic production to meet all customers’ requirements. Today, Rotel takes one of the leading places among audio and video manufacturers all over the world.

Rotel reviews and complaints

Rotel is ranked 340 out of 1935 in Appliances and Electronics category

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