Ross Park Mall Reviews

Ive called the customer service line 8 times in three days to ask if anyone found and turned in a very important ring I lost, and Ive been unable to talk to anyone at all. Nobody is answering the phone, and even after calling the mall manager, I still got no response. The manager didnt pick up or return my call. Ive called over three days and at a variety of different times and still no answer. Its absolutely impossible to get in contact with anyone.

User's recommendation: If you lose something, go to the mall office immediately. Don’t depend on them answering your calls, because they simply won’t.

The lady mall cop is very unprofessional and rude. She is not helpful whatsoever. I asked her for assistence and it seemed like I was a complete bother to her as she answered with no sincerity and quickly moved away from me leaving me with no help. Please correct her this is the second time she has been completely insincere and unhelpful. This is a pattern that needs corrected. Thank you.

I was shopping at Ross Park with my wife. While she was getting a haircut I wandered around. I had no bag or purse just me, my phone, and a sweater with no pockets. I am walking and am randomly grabbed by the arm by a security officer who proceeds to tell me i shoplifted and i cant deny it because they have video. Doesn't tell me what i supposedly stole, never asks me questions, wont let me talk to anyone, wont let me see the footage, talk to my accuser, nothing. Wont help me get ahold of my wife and tells me it's not their job and she doesn't care. Other guard tells me if he was innocent he'd be really calm, pretty much me being upset said i was guilty. They led me down a hallway with board walls, I didnt know where I was going and pretty much made it seem like I couldnt leave. They were rude, treated me like a criminal, never let me explain....pressured me to say i was guilty, though i always stuck with the same story. What they thought they saw was me dropping a $3 beanie baby in the store and picking it up and putting it away but they said they automatically take the stores side and it didnt matter what I said. In the end they banned me, no matter what I said or did. I dont have money to sue or appeal my rights, so now i am banned for zero reason. They threw a power trip at me before i left saying it didnt matter if i was innocent or guilty they could ban anyone, at anytime, for whatever they wanted. Pretty much they can do whatever they want whenever they want. The people they have working for security are ignorant and bring disgrace to the security field. From what Ive heard this is not the first complaint or first time they've done this. Beware.

I don't usually shop at this store, but they were having a 40% off sale when I walked by, so I ended up getting a top that costs > $100 (which is still so ridiculous after sale price). I wasn't sure whether I liked the top once I got home, so decided to return or exchange after 15 days. The sales associate, Jocelyn, did not inform me of the 10 day return policy, and it's not like I shop here all the time, so now I'm stuck with a top that costs more than $100 because she won't even exchange it. Good thing, I asked for her name. Never will I shop here again. This other sales associate Meredith even butt in and said it wasn't their fault that I didn't read the bottom of the receipt. Now, I also work in retail. Our store's policy on sale items are 9 days, but since it is not the typical 30-day polict, we are REQUIRED to tell our customers about the return policy, so I know the associates are REQUIRED to tell you about their policy.