New Reviewer

Dissapointed and Angry

Update by user Jul 12, 2018

7.12.18 Since my last post here I have called GM Customer Service. The customer support team has been very courteous and patient with my ranting and frustrations.

After speaking to the first lady who calmly and professionally listened until I was completely done, then opened a case number and informed me that she had notated the case and someone would call me in a few days. The next lady did call me shortly thereafter and was again very patient with me while I basically verbally blasted her. I was very impressed, still quite frustrated, but these girls know how to hold it together. I am not sure at this time what is going to come of this but the case manager that I spoke with explained to me that GM wants a second opinion and has now scheduled an appointment with me to go into another dealership to do so.

She even called me a second time to follow up regarding date and time confirmation. She explained to me that this new service department would be willing to wait for me to be present in order that I may confirm the smell with the service technician in the car. However, once the service technician was brought up to speed and experienced the issue, Rosner Chevrolet (where I bought my car and had already taken the car apart before) would have to be the dealer/service department to make the repairs. I couldn't really compose myself very well and ranted to her again that I felt this was not a dealership issue regarding service.

I felt it is a manufacturer defect and the Rosner service department didn't know how to resolve the issue after dealing with GM Service assistants and having the car completed gutted with my seats out, dash off, and the floral scent they added in my vents the second time they took the car in so how in the world would that service department be able to resolve the issue this time by having this second opinion that there is indeed a mold/mildew smell coming out of the vents upon initial startup of the vehicle! I also ranted that I believed it is a design flaw in the engineering of either the parts or the materials the parts were made out of hence, would not be able to be resolved by Rosner Chevrolet or even this Buick GM dealer being as Rosner has already dealt with GM trying to resolve it before. I asked her to notate my case of those concerns and that I wanted to be present for this second opinion, not only so that I could confirm myself the technician smells the odor, but also so that I can hear it from them if they feel it is something that can be fixed and what they believe that fix is. We will see what happens at this appointment on July 20th.

Just to ensure they have a true recreation of the issue, I will park the car at the Buick GM dealership at 9am and will be returning to the dealership at my usual time I get off work at 5pm to run the test for the technician. I will also be leaving the car locked and will not be leaving my keys at the dealership.

Original review posted by user Jun 25, 2018
Since purchasing the vehicle from Rosner Chevrolet, I have returned to the service department on 3 separate occasions. Initially, it was because of a chemical smell that would come out of the vents from time to time. The first time they took the car in, they claimed to not smell a chemical smell and claimed they tried and tried to recreate the issue. I gave them the benefit of a doubt and decided I would make sure I was with them when it happened again so there was no doubt. Well, after a little while longer, I started smelling a moldy mildew smell coming out of the AC vents upon initial startup of the vehicle and I continued smelling the chemical smell sporadically, but at least 1-2 times before getting to the grocery store and back. Gradually, the mildew smell was getting worse and worse daily. Then, I was driving the car around all day on a Friday and began smelling this chemical smell about every 3-4 minutes. I was so sickened to my stomach that I immediately stopped by the dealership and asked the service manager, Jeff, to ride with me so that he could experience it. He agreed and we took a 20 minute ride in which on several occasions during the ride, he agreed with me there was a chemical type smell coming from the vents sporadically. I also told him about the mold, mildew smell upon initial startup of the vehicle. Rosner Chevrolet took the car in and gave me a rental for several days. They claimed they couldn't find anything wrong. They took the seats out, front dash off and accessed the evaporator coil cover and housing. They said there was no visible sign of mold or mildew so they wiped the inside of this with some kind of flora scent and put everything back together and gave the car back. Not sure why they would have wiped that floral scented stuff in there if they didn't find anything wrong. After another few months, the mildew smell came back and I can still smell the chemical smell sporadically. Of course, I have called them several time and the service manager tells me he has tried to handle the issue with GM explaining to them the problem. He received some kind of report that there is an issue with the evaporator housing and some instructions on what to do for it. This time, I told them the smell was getting really bad and told them I didn't want anything from them, no rental or anything free from them, I just want the smell fixed. Rosner took the car again. Before taking it in the third time, I made sure that every time I started the car I could smell it and the smell was very strong. William from Rosner called me last Friday, June 22, saying they want me to come get the car. I asked what issue was found and what was done to resolve it. He told me that nothing was in the paperwork and the people that had worked on the vehicle were not there. I told him it was my son's birthday and that I cannot come get the vehicle because we were halfway to Orlando at that point to celebrate. We wouldn't be back until late and I needed something in the paperwork stating what they did to the car (in writing). I told him I would come Monday to pick up the car but had to have in writing what was done to resolve the issue. Today, June 25, I call to find out what was written in the paperwork and still nothing. Jeff, one of the service advisors, told me he had no idea what was done and had no idea why there wasn't anything in the paperwork. A little while later someone else calls me and tells me they had several people in and out of the car and no one smelled the mildew smell coming out of the vents. He told me that out of the week they have had this car, that not one person smelled the mold mildew smell. When I asked him if all these people were sitting in the car when the car was initially started for the first time, he said no they weren't. I have been dealing with this mold smell and this chemical smell for months now. I bought a brand new 2017 car from these companies because I trusted them. That trust is now broken because there is no way you should ever have to deal with something like this when you pay as much as we do (as a consumer) for a vehicle. This will be the last Chevy I own and I will make it one of my life's missions to inform the public about being leery of purchasing these new vehicles from Chevrolet because they will not be willing to correct a mistake even if it is so obvious.
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ID
#1288218 Review #1288218 is a subjective opinion of poster.
Location
Melbourne, Florida
Product
2017 Chevrolet Cruze Car
Reason of review
Bad quality
Loss
$25000
Preferred solution
Let the company propose a solution

Improperly installed clutch

Rosner Auto Group - Improperly installed clutch
Rosner Auto Group - Improperly installed clutch
Rosner Auto Group - Improperly installed clutch
Rosner was hired to correctly install a clutch in my car. Not only did they in-correctly install said clutch they made numerious mistakes in the process and could not repair the problem they created nor did it seem they wanted too. They were just fine with destroying my clutch and finding excuses out the world as to why they could not fix it. Eventually it was taken to someone else and in 5 hours they totally fixed Rosners screw up, which took Rosner 7 days to intially install a clutch if you can believe that. A definate sign of inablity for sure. So beware to anyone using this company or any of its affiliates. They do not know how to complete or repair automobiles. It will never be fixed correctly if you use them
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ID
#601130 Review #601130 is a subjective opinion of poster.
Location
Fredericksburg, Virginia
Cons
  • Jim or gm or services
Reason of review
Poor customer service
Loss
$2436
New Reviewer

Bad service gone worse

Rosner Ford was hired to install a clutch in a ford, figure a dealer would have know how when it comes to this,,,wrong.. They forgot to hook up vacum lines, fill brake resivor with fluid in turn burning up slave cylinder and 6 months later, after I hired someone else to repair Rosners mess up, I find out as I had requested several times the slave was tore up by not adding proper fluids and thus fore cost me another 1207.85 to repair. Total I now have 2385.40 in clutch, half of which Rosner Ford messed up.. I have photos going to printer next week and will be doing 4 foot by 4 foot magnetic signs of bearing and logo beside saying this is Rosners idea of a good repair,, you decide along with leaflets to hand out in thier parking lots. What ever you do,, do not let them install a clutch as they have no clue how. And they dont want to make it right.
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ID
#600310 Review #600310 is a subjective opinion of poster.
Location
Fredericksburg, Virginia
Cons
  • Service or management
Reason of review
Poor customer service
Loss
$2378
Preferred solution
Full refund

About

Summary

Rosner Auto Group is a car dealership which specializes in sales of new and pre-owned vehicles. The company was founded by Ron Rosner in 1979. Its headquarters is based in Vero Beach, Florida, United States. Rosner Auto Group offers Chevrolet, Toyota, Ford, Acura, and many other makes. It also provides sport cars and Indian Motorcycle motorcycles and scooters. The company finance department helps to fill out an application form and get a car and motorcycle loan. There is an online tool to calculate loan amount, payment period, interest rate, and monthly payments. Rosner Auto Group provides inspection, maintenance, repair, and upgrade services. Any service can be scheduled by email and by phone. Customers can order OEM parts and accessories for a different vehicle and motorcycle models. It is possible to get an appraisal value on personal vehicle. The company accepts all major credit cards.

Rosner Auto Group reviews and complaints

Rosner Auto Group is ranked 1757 out of 4364 in Dealers category

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