Rosner Auto Group

Since purchasing the vehicle from Rosner Chevrolet, I have returned to the service department on 3 separate occasions. Initially, it was because of a chemical smell that would come out of the vents from time to time. The first time they took the car in, they claimed to not smell a chemical smell and claimed they tried and tried to recreate the issue. I gave them the benefit of a doubt and decided I would make sure I was with them when it happened again so there was no doubt. Well, after a little while longer, I started smelling a moldy mildew smell coming out of the AC vents upon initial startup of the vehicle and I continued smelling the chemical smell sporadically, but at least 1-2 times before getting to the grocery store and back. Gradually, the mildew smell was getting worse and worse daily. Then, I was driving the car around all day on a Friday and began smelling this chemical smell about every 3-4 minutes. I was so sickened to my stomach that I immediately stopped by the dealership and asked the service manager, Jeff, to ride with me so that he could experience it. He agreed and we took a 20 minute ride in which on several occasions during the ride, he agreed with me there was a chemical type smell coming from the vents sporadically. I also told him about the mold, mildew smell upon initial startup of the vehicle. Rosner Chevrolet took the car in and gave me a rental for several days. They claimed they couldn't find anything wrong. They took the seats out, front dash off and accessed the evaporator coil cover and housing. They said there was no visible sign of mold or mildew so they wiped the inside of this with some kind of flora scent and put everything back together and gave the car back. Not sure why they would have wiped that floral scented stuff in there if they didn't find anything wrong. After another few months, the mildew smell came back and I can still smell the chemical smell sporadically. Of course, I have called them several time and the service manager tells me he has tried to handle the issue with GM explaining to them the problem. He received some kind of report that there is an issue with the evaporator housing and some instructions on what to do for it. This time, I told them the smell was getting really bad and told them I didn't want anything from them, no rental or anything free from them, I just want the smell fixed. Rosner took the car again. Before taking it in the third time, I made sure that every time I started the car I could smell it and the smell was very strong. William from Rosner called me last Friday, June 22, saying they want me to come get the car. I asked what issue was found and what was done to resolve it. He told me that nothing was in the paperwork and the people that had worked on the vehicle were not there. I told him it was my son's birthday and that I cannot come get the vehicle because we were halfway to Orlando at that point to celebrate. We wouldn't be back until late and I needed something in the paperwork stating what they did to the car (in writing). I told him I would come Monday to pick up the car but had to have in writing what was done to resolve the issue. Today, June 25, I call to find out what was written in the paperwork and still nothing. Jeff, one of the service advisors, told me he had no idea what was done and had no idea why there wasn't anything in the paperwork. A little while later someone else calls me and tells me they had several people in and out of the car and no one smelled the mildew smell coming out of the vents. He told me that out of the week they have had this car, that not one person smelled the mold mildew smell. When I asked him if all these people were sitting in the car when the car was initially started for the first time, he said no they weren't. I have been dealing with this mold smell and this chemical smell for months now. I bought a brand new 2017 car from these companies because I trusted them. That trust is now broken because there is no way you should ever have to deal with something like this when you pay as much as we do (as a consumer) for a vehicle. This will be the last Chevy I own and I will make it one of my life's missions to inform the public about being leery of purchasing these new vehicles from Chevrolet because they will not be willing to correct a mistake even if it is so obvious.

Rosner was hired to correctly install a clutch in my car. Not only did they in-correctly install said clutch they made numerious mistakes in the process and could not repair the problem they created nor did it seem they wanted too. They were just fine with destroying my clutch and finding excuses out the world as to why they could not fix it. Eventually it was taken to someone else and in 5 hours they totally fixed Rosners screw up, which took Rosner 7 days to intially install a clutch if you can believe that. A definate sign of inablity for sure. So beware to anyone using this company or any of its affiliates. They do not know how to complete or repair automobiles. It will never be fixed correctly if you use them