Dissapointed and Angry
7.12.18 Since my last post here I have called GM Customer Service. The customer support team has been very courteous and patient with my ranting and frustrations.
After speaking to the first lady who calmly and professionally listened until I was completely done, then opened a case number and informed me that she had notated the case and someone would call me in a few days. The next lady did call me shortly thereafter and was again very patient with me while I basically verbally blasted her. I was very impressed, still quite frustrated, but these girls know how to hold it together. I am not sure at this time what is going to come of this but the case manager that I spoke with explained to me that GM wants a second opinion and has now scheduled an appointment with me to go into another dealership to do so.
She even called me a second time to follow up regarding date and time confirmation. She explained to me that this new service department would be willing to wait for me to be present in order that I may confirm the smell with the service technician in the car. However, once the service technician was brought up to speed and experienced the issue, Rosner Chevrolet (where I bought my car and had already taken the car apart before) would have to be the dealer/service department to make the repairs. I couldn't really compose myself very well and ranted to her again that I felt this was not a dealership issue regarding service.
I felt it is a manufacturer defect and the Rosner service department didn't know how to resolve the issue after dealing with GM Service assistants and having the car completed gutted with my seats out, dash off, and the floral scent they added in my vents the second time they took the car in so how in the world would that service department be able to resolve the issue this time by having this second opinion that there is indeed a mold/mildew smell coming out of the vents upon initial startup of the vehicle! I also ranted that I believed it is a design flaw in the engineering of either the parts or the materials the parts were made out of hence, would not be able to be resolved by Rosner Chevrolet or even this Buick GM dealer being as Rosner has already dealt with GM trying to resolve it before. I asked her to notate my case of those concerns and that I wanted to be present for this second opinion, not only so that I could confirm myself the technician smells the odor, but also so that I can hear it from them if they feel it is something that can be fixed and what they believe that fix is. We will see what happens at this appointment on July 20th.
Just to ensure they have a true recreation of the issue, I will park the car at the Buick GM dealership at 9am and will be returning to the dealership at my usual time I get off work at 5pm to run the test for the technician. I will also be leaving the car locked and will not be leaving my keys at the dealership.
Improperly installed clutch
- Jim or gm or services
Bad service gone worse
- Service or management
Rosner Auto Group is a car dealership which specializes in sales of new and pre-owned vehicles. The company was founded by Ron Rosner in 1979. Its headquarters is based in Vero Beach, Florida, United States. Rosner Auto Group offers Chevrolet, Toyota, Ford, Acura, and many other makes. It also provides sport cars and Indian Motorcycle motorcycles and scooters. The company finance department helps to fill out an application form and get a car and motorcycle loan. There is an online tool to calculate loan amount, payment period, interest rate, and monthly payments. Rosner Auto Group provides inspection, maintenance, repair, and upgrade services. Any service can be scheduled by email and by phone. Customers can order OEM parts and accessories for a different vehicle and motorcycle models. It is possible to get an appraisal value on personal vehicle. The company accepts all major credit cards.
Rosner Auto Group is ranked 1757 out of 4364 in Dealers category
Companies Similar to Rosner Auto Group
Your comment is successfully posted.