Guillaume R Dzz

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Verified Reviewer

No response from both your customer support after 2 emails and 1 call

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Good Afternoon, I just bought a skytech gaming computer (prism II). It is fitted with one of your power supply, the rosewill CMG1000 80 plus Gold.

Most of the power extracted from the power supply from one of the sata/pata slots is taken by the computer lighting system.

I would like to purchase another power cable to add one or 2 internal SSD drives. Can you you send me a link to purchase such a cable from you?

Thank you

Guillaume Rico

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Pros:
  • Good power supply
Cons:
  • No customer service

Preferred solution: Apology

User's recommendation: Customer service sucks

Donovan H Awg

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Cassville, Missouri

Shipment issue

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Rosewill - Shipment issue

Assured me that the shipment will in fact be rerouted to it's correct destination, he was a great reassurance that my package will arrive at my correct address.

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Preferred solution: Let the company propose a solution

Anonymous

ROSEWILL Convection Oven R-HCO-15001

This oven is of very poor quality. Rosewill will only help during guarantee period very cheaply made, again if you want a connection oven purchase the magic chef ROSEWILL POOR QUALITY PRODUCTS AND POOR CUSTOMER SERVICE PORR, POOR POOR POOOR , COMPANY QUALITY AND SERVICE they provide no option to repair after.

CUSTOMER SERVICE WILL NOT HELP YOU, EVEN IF YOU ARE WILLING TO PAY TO REPAIR, They will tell you just throw it away.

I should have purchased the Magic Chef brand they support customers no matter what. I'm telling everybody do not buy any Rosewill products This is not a creditiable company

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Reason of review:
Bad quality
Khloe Grv

PSU destroys computer system

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I bought a Rosewill Power Supply from Newegg.com. It didnt work on my desktop despite being the same model as what I ran for little over a year.

Tested it on another machine with only tower plugged in, turned right on. Got a new tower and plugged it in and it went out with a series of 5 pops. Destroyed over $760 worth of computer components and they refuse to cover the damages because they claim they are not liable. MOBO destroyed, RAM destroyed, Processor destroyed, Video Card destroyed.

And they claim they are not liable because they did not install the Power Supply. DO NOT BUY FROM THESE PEOPLE!!!

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Loss:
$760
Cons:
  • That they destroyed my computer system
Reason of review:
Destruction of major computer components

Preferred solution: Full refund

Phillip Alfred Traulsen
map-marker Spanaway, Washington

PSU powers computer off after brief gaming session.

I was attempting to play Ace Combat Assault Horizon on my PC when the PSU decided to power off resulting in a reboot of my computer. I replaced the previous PSU due to it having a fan that refused to function properly and now this PSU has a faulty PCI-e connector causing it to not function under a heavy load such as gaming.

I refuse to pay shipping due to it being a defective product as I already paid to ship the first PSU back to Rosewill and I will not pay to ship a poorly made product back to the manufacturer when it is on their end. I want the full retail price of this product refunded to me not the sale price that I paid for this product.

The product's full price that should be paid to me is $89.99 U.S. Dollars before the sales tax in Washington State.

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Loss:
$60
TMan Ntg
map-marker Blackfoot, Idaho

Rosewill, NewEgg, Misleading Adverising

I recently bought a PSU from NewEgg, which carried the brand name of Rosewill, a company that is owned by NewEgg. They have been in business now a little over 5 years and claim to be the manufacturer of the products they sell.

They have provided products to reviewers touting this claim and when people have complained about DOA or PSUs dying after a short period in reviews on NewEgg’s site, Rosewill was quick to post a response that they engineer and/or design their products to the highest level so failures won’t occur. I considered these good things so I bought one of their PSUs. The first time it was powered on it failed completely with a loud pop, which resulted in not only frying the PSU but also my mobo, CPU and video cards. I put in for an RMA from NewEgg and wrote a review to let others know about the PSU.

Rosewill responded and offered that they could replace the PSU and possibly the components that got fried, they need only a little more information. I canceled the RMA and e-mailed Rosewill per their request…no answer. I went through their site with a request…..no answer. I called, got recording, left message…no response.

Finally got a response through e-mail after repeated attempts that they had a problem with an e-mail address (right!). Then they ask me to tear down the system and send the fried components to an address I couldn’t verify and addressed simply to the attention of an Arthur Chou at the address (no mention of Rosewill in the address). I ask to send them to the address listed in the BBB, they respond to send it to the address they gave, that this Mr Chou would ‘pick up’ the package and test the components to see if the PSU was the cause of the components frying. I respond by asking how he is going to ‘test’ them to determine this, i.e.

what methodology they’ll use, since I’ve been doing computers for 28 years and I’ve never heard of anything being done in this manner, you need the entire system intact. No response. I ask about this guy Chou, the errand guy and the one who is going to do the testing, who I also have found out is Rosewill’s manager and the guy that writes these responses…no answer. And it’s continued like this….

I’ve been doing research and found that as near as I can find, they don’t manufacture anything, though they advertise they make all their products, claiming to design, engineer and write drivers. As near as I can find all they do is buy products from a number of OEMs, slap their label on them and say they manufacture them…when questioned about this…again no response. I filed a complaint with the BBB, which Rosewill rec’d on the 5th of Aug, and were given a 20 day suspense, being a member of the BBB I figured to get an answer around the first of Sep at the latest…they have ignored the BBB also, and according to the BBB they have been contacted once again. After the BBB complaint they offered to pay current value for the products based on a number of conditions a couple of which I can’t agree to 1) They want me to retract the BBB complaint, so it won’t be on file any more (and they won’t have to answer these questions about false advertising and their customer service and 2) they want me to sign a Non-Disclosure Agreement, which would be a legally binding document, and they have false data in it and refuse to change it.

I would also note that they, as this has gone on have dropped some of their deceptive/false adverting that was an everyday thing, they are revamping their web site to get rid of a lot of the advertising and NewEgg (who owns Rosewill, which is what they use as a house brand) has been purging some of Rosewill’s review responses where they claim to design, manufacture and engineer their products.

It is my belief that their original ‘offer’ was nothing but fluff, and they fully expected me to drop the matter since most people can’t go for a long period of time without their system. Luckily for me, since I build and work on systems I always have 3 or more around and sometimes as many as 6 or 7 at any given time.

I have all kinds of documentation on this matter from all the e-mails, to numerous of pages of background on/about/from them from the net.

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3 comments
Guest

sounds a little like antec!

TMan Ntg

Some time ago, I posted a comment on this website complaining about my purchase of a Rosewill power supply unit and other matters involving Rosewill. Having been in continuous discussions with Rosewill in regards to my complaint, I’m happy to inform you that Rosewill and I have come to a mutually agreeable conclusion to the issues that instigated the complaint.

Guest

Doing a whois on rosewill.com helps understand the newegg/rosewill relationship:

[Querying whois.verisign-grs.com]

[Redirected to grs.hichina.com]

[Querying grs.hichina.com]

[grs.hichina.com]

Domain Name ..................... rosewill.com

Name Server ..................... dns.magnellmail.net

dca-ans-01.inet.qwest.net

Registrant ID ................... hc05952****-cn

Registrant Name ................. Vince Tao

Registrant Organization ......... rosewill

Registrant Address .............. Floor 8, Huamin Empire Plaza, 726 West Yanan Rd, Shanghai, 200050

Registrant City ................. Shanghai

Registrant Province/State ....... Shanghai

Registrant Postal Code .......... 200050

Registrant Country Code ......... CN

Registrant Phone Number ......... +86.021515****8 - 43467

Registrant Fax .................. +86.0215238**** -

Registrant Email ................ LEGALHelpdeskcn.sh.newegg@***.com

Administrative ID ............... hc59809****-cn

Administrative Name ............. Vince Tao

Administrative Organization ..... Shanghai Newegg Ecommerce Co., Ltd.

Administrative Address .......... Floor 8, Huamin Empire Plaza, 726 West Yanan Rd, Shanghai, 200050

Administrative City ............. Shanghai

Administrative Province/State ... Shanghai

Administrative Postal Code ...... 200050

Administrative Country Code ..... CN

Administrative Phone Number ..... +86.021515****8 - 43467

Administrative Fax .............. +86.0215238**** -

Administrative Email ............ LEGALHelpdeskcn.sh.newegg@***.com

Billing ID ...................... hc49978****-cn

Billing Name .................... Vince Tao

Billing Organization ............ Shanghai Newegg Ecommerce Co., Ltd.

Billing Address ................. Floor 8, Huamin Empire Plaza, 726 West Yanan Rd, Shanghai, 200050

Billing City .................... Shanghai

Billing Province/State .......... Shanghai

Billing Postal Code ............. 200050

Billing Country Code ............ CN

Billing Phone Number ............ +86.021515****8 - 43467

Billing Fax ..................... +86.0215238**** -

Billing Email ................... LEGALHelpdeskcn.sh.newegg@***.com

Technical ID .................... hc60285****-cn

Technical Name .................. Vince Tao

Technical Organization .......... Shanghai Newegg Ecommerce Co., Ltd.

Technical Address ............... Floor 8, Huamin Empire Plaza, 726 West Yanan Rd, Shanghai, 200050

Technical City .................. Shanghai

Technical Province/State ........ Shanghai

Technical Postal Code ........... 200050

Technical Country Code .......... CN

Technical Phone Number .......... +86.021515****8 - 43467

Technical Fax ................... +86.0215238**** -

Technical Email ................. LEGALHelpdeskcn.sh.newegg@***.com

Expiration Date ................. 2009-10-17 06:24:51

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