Prisca Sas
map-marker Sacramento, California

Worst customer service

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8-26-2022 again we got same *** Update Worst customer service ever this my 3rd time going there with some old *** I got with Roseville Toyota again and after the person name than sale manager Mohammed Ali and than inventory manager Eric lee email me back for a week and promising me it will be worth my time.All lies and today I emailed Eric lee and told him I will be there after work, when we get there, he greeted me and left saying all of a sudden he has a doctors appointment and told me dont worry my sales associate will take good care of u guys, Sales person was no help as well. Thanks to the Sales team for wasting my time again and again. I will be taking my business somewhere else and wont bother coming to the dealership again. Just a little advice to the general public going down to Roseville Toyota BE CAREFUL OF THE CUNNING SALES TEAM, they will try to sell you any car they want, just do a little research before you go down there.
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Anonymous
map-marker Sacramento, California

New truck issue

My my husband and I bought a brand new Toyota Tacoma four by four 2021 four months ago it's been in the shop for X in there as we speak I am very unhappy with Roseville Toyota very the customer service sucks and I know I'm not the only one who feels this way your so-called parts manager service manager Cole Anderson has been hiding behind his phone all day and will not speak with me I am a very satisfied customer somebody please call me back
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User's recommendation: Not

Brian R Kye
map-marker El Dorado Hills, California

My 2019 Toyota Tacoma Sport is so confused.

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I'll keep this short. I absolutely loved my 2014 Toyota Tacoma Sport pick up and I wish I never traded it for this ill handling 2019 Tacoma Sport truck and its very confused transmission. I have never disliked driving a vehicle like I do this one. It made my wife carsick for the first time in her life and it always upshifts to soon making it bog down when you need to give it gas. When it does downshift, it puts you into "turbo boost" making an unpleasant ride. Think twice before buying.
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Reason of review:
Poor design

Preferred solution: Let the company propose a solution

1 comment
Guest

Toyota dealerships have become very dishonest they are ruining the brand

Anonymous
map-marker Roseville, California

Promises not kept

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After we purchased our new car from Roseville Toyota, as we were climbing in the car, we asked for the second key. They stated it was misplaced and we would have it the next day. Next day I get a call that they had to order a new key and it would be Two business weeks for us to get it. They knew all along that they did not have a second key, anything to get us out and be done with us. Also it took 5 hours of their dicking around to purchase a car with CASH, always selling add ons, think they will wear you down
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Loss:
$150
Cons:
  • Being told they had the part when they did not
Reason of review:
Problem with delivery

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Roseville, California

Review in Other category from Roseville, California

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Roseville Toyota is, without a doubt, the worst car buying experience you can possibly imagine. I had always been a fan of Toyotas, and was looking to trade in my Tacoma for a larger model. Upon arriving, they immediately took my keys for the trade in. This is not unusual, except for the fact that they never gave them back. When I had finished looking at vehicles and could not come to an agreement on price, I asked for my keys back. Instead, they continued to bring insufficient and overpriced offer after offer instead of bringing me the keys to my own vehicle. Hours later, I finally left. The salesman then called me and said that they were willing to give me the price that I had requested. When I went back to the dealership however, they then took my keys to my vehicle, and proceeded to come back at me with prices that were nowhere near what we had agreed upon. Again, when I asked to get my keys back for my own vehicle, they didn't bring them. Instead, they continued to bring me insufficient and overpriced offer after offer until finally, I had to get up, go to the desk myself, and demand my keys in order to escape the dealership. These are not straightforward individuals. They will cheat you. They shift to deceitful tactics in order to get your business. Save yourself the headache and your precious time. Do not go to Roseville Toyota.
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Reason of review:
Poor customer service
Anonymous
map-marker Roseville, California

Roseville Toyota Customer Care Review from Roseville, California

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Roseville toyota advised me on 4/29/2016 they had plenty of Parts to fix the recall..no worry about ever making an appointment. I talked to Alex the service manager he said "sure you can leave the car here a few days while you fly up to Seattle to visit family". 3 weeks later i dropped the car off as planned. on the way to the airport I got a phone call advising me that they had no parts to fix the recall. I called 2 days prior to flying back to pick up the car saying I was coming to pick it up on Monday May 31st, I was told that's fine come on and get the car. I arrive to find service department is locked up and closed.
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Cons:
  • Being told they had the part when they did not
Reason of review:
Order processing issue

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