Roseville Toyota
Roseville Toyota Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overall Customer Rating and Sentiment
Roseville Toyota has a 1.8 star rating from 3 reviews and consumers are mostly dissatisfied, citing high prices and poor experiences.
Key Takeaways for Future Customers
- Read Roseville Toyota reviews and record interactions if you negotiate with the dealership.
- Expect persistent upselling of add-ons and lengthy sales appointments.
- Follow up in writing for keys, parts, or promised service commitments.
Negative Feedback / Risk Areas
- Repeated complaints about deceptive sales tactics and dishonesty, flagged in Roseville Toyota customer complaints.
- Poor customer service response and long delays for repairs or parts.
- Issues reported with finance additions, billing transparency, and promised follow‑up not occurring.
Positive Feedback
Limited positive feedback appears in the recent reviews; most comments focus on service problems rather than praise.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overall Customer Rating and Sentiment
Roseville Toyota has a 1.8 star rating from 3 reviews and consumers are mostly dissatisfied, citing high prices and poor experiences.
Key Takeaways for Future Customers
- Read Roseville Toyota reviews and record interactions if you negotiate with the dealership.
- Expect persistent upselling of add-ons and lengthy sales appointments.
- Follow up in writing for keys, parts, or promised service commitments.
Negative Feedback / Risk Areas
- Repeated complaints about deceptive sales tactics and dishonesty, flagged in Roseville Toyota customer complaints.
- Poor customer service response and long delays for repairs or parts.
- Issues reported with finance additions, billing transparency, and promised follow‑up not occurring.
Positive Feedback
Limited positive feedback appears in the recent reviews; most comments focus on service problems rather than praise.
Turn one complaint into a collective action
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Verified Reviewer |
Loomis, California
Dishonest!
- - Dealer pressured for hours, hid pricing/financing; KARR aftermarket system wired under the steering wheel; arbitration required with recordings.
Not sure how to upload my emails and my audio and video recordings to public platform. I will try to figure out providing the conversations here with obvious crop of my info..
OK, the issue is the KARR system that the dealer installs on every car on that lot. It's an aftermarket; think it is not a Toyota thing. They splice right into your wires underneath your steering wheel—supposed to be additional security. Long story short: they're liars, they're complete liars. They purposely just keep pounding you and pounding you. I wasn't even shopping for a car, and it was 4 1/2 hours. I was easy breezy; I was a sure sale. I walked in, and here's this one; give me the next one—at least cars for way over a decade.
OK, but the last couple of times they did the evil, dishonest crap to get more money in your contract. So all I gotta say is, I contacted the KARR company. Guess what? They scheduled someone who was out in three days. They removed that from my wiring, they removed it, and they said, 'We're giving this to you,' and they said, 'You need to take it back to the dealer.' Regardless, the dealer knows; the dealer is fully aware of what's going on. They will not even contact me, so people, I gotta tell you this: it's gonna get ugly. I have all the recordings of phone calls, and by the way, so do they. They better not lose them.
They have video that they take; they take audio; they record all your phone calls. But people, make sure you record it yourself. You're forced to do arbitration; you can't sue their butts. Take that stuff into arbitration. Keep all of your emails, keep everything, keep everything, record everything. They're hung this time; they give you a flash drive—mine was dead. Took me forever to get the documents and the bull they pulled, saying I had to stop by to get the actual additional papers other than the contract. Had to physically go in, and they would print me a copy. Then I was just, whenever I was in the area. Yeah, they want to stall for time, stall, stall, stall. Even if they answer these, it's all gonna be lies. So go ahead and do all the filing of reviews and complaints and then demand that arbitration.
- Fraudulent
- Entitled
- Illegal
Preferred solution: Full refund
User's recommendation: My recommendation no my warning my experience and all of the thousands and thousands and thousands of the same exact review that I'm writing only it might be tweaked just a little differently it's the same thing read the reviews don't go to BBB unless you're going to read everything don't pay attention to the ratings that has nothing to do with whether they have good integrity and good business practice read the reviews my recommendation don't even go near there if you end up doing a deal with though make sure that you record everything your self as I got a problem with it well there you go look on YouTube at the videos of people that have done it they do it
Worst customer service
- - Third visit to Roseville Toyota with poor service.
- - They emailed for a week with promises it would be worth my time; the sales team was unhelpful.
8-26-2022 again we got same *** Update Worst customer service ever this my 3rd time going there with some old *** I got with Roseville Toyota again and after the person name than sale manager Mohammed Ali and than inventory manager Eric lee email me back for a week and promising me it will be worth my time.All lies and today I emailed Eric lee and told him I will be there after work, when we get there, he greeted me and left saying all of a sudden he has a doctors appointment and told me dont worry my sales associate will take good care of u guys, Sales person was no help as well. Thanks to the Sales team for wasting my time again and again.
I will be taking my business somewhere else and wont bother coming to the dealership again. Just a little advice to the general public going down to Roseville Toyota BE CAREFUL OF THE CUNNING SALES TEAM, they will try to sell you any car they want, just do a little research before you go down there.
Sacramento, California
New truck issue
- - New 2021 Toyota Tacoma 4x4; in the shop for months.
- - Roseville Toyota customer service poor; Cole Anderson hasn’t spoken; please call me back.
My my husband and I bought a brand new Toyota Tacoma four by four 2021 four months ago it's been in the shop for X in there as we speak I am very unhappy with Roseville Toyota very the customer service sucks and I know I'm not the only one who feels this way your so-called parts manager service manager Cole Anderson has been hiding behind his phone all day and will not speak with me I am a very satisfied customer somebody please call me back
User's recommendation: Not
My 2019 Toyota Tacoma Sport is so confused.
- - Prefers the 2014 Tacoma Sport to the 2019 model due to handling issues.
- - The 2019 model shifts up early and downshifts into turbo boost.
I'll keep this short. I absolutely loved my 2014 Toyota Tacoma Sport pick up and I wish I never traded it for this ill handling 2019 Tacoma Sport truck and its very confused transmission.
I have never disliked driving a vehicle like I do this one.
It made my wife carsick for the first time in her life and it always upshifts to soon making it bog down when you need to give it gas. When it does downshift, it puts you into "turbo boost" making an unpleasant ride.
Think twice before buying.
Preferred solution: Let the company propose a solution
Toyota dealerships have become very dishonest they are ruining the brand
Sacramento, California
Promises not kept
- - Second key missing; replacement would take two weeks.
- - Staff knew the second key was unavailable and cash purchase took 5 hours with upselling.
After we purchased our new car from Roseville Toyota, as we were climbing in the car, we asked for the second key. They stated it was misplaced and we would have it the next day.
Next day I get a call that they had to order a new key and it would be Two business weeks for us to get it.
They knew all along that they did not have a second key, anything to get us out and be done with us. Also it took 5 hours of their dicking around to purchase a car with CASH, always selling add ons, think they will wear you down
- Being told they had the part when they did not
Preferred solution: Deliver product or service ordered
Roseville, California
Review in Other category from Roseville, California
- - They took trade-in keys and never returned them.
- - They offered insufficient, overpriced offers and ignored an agreed price.
- - Do not go to Roseville Toyota.
Roseville Toyota is, without a doubt, the worst car buying experience you can possibly imagine. I had always been a fan of Toyotas, and was looking to trade in my Tacoma for a larger model.
Upon arriving, they immediately took my keys for the trade in. This is not unusual, except for the fact that they never gave them back. When I had finished looking at vehicles and could not come to an agreement on price, I asked for my keys back. Instead, they continued to bring insufficient and overpriced offer after offer instead of bringing me the keys to my own vehicle.
Hours later, I finally left. The salesman then called me and said that they were willing to give me the price that I had requested. When I went back to the dealership however, they then took my keys to my vehicle, and proceeded to come back at me with prices that were nowhere near what we had agreed upon. Again, when I asked to get my keys back for my own vehicle, they didn't bring them.
Instead, they continued to bring me insufficient and overpriced offer after offer until finally, I had to get up, go to the desk myself, and demand my keys in order to escape the dealership. These are not straightforward individuals. They will cheat you. They shift to deceitful tactics in order to get your business.
Save yourself the headache and your precious time. Do not go to Roseville Toyota.
Roseville, California
Roseville Toyota Customer Care Review from Roseville, California
- - They said recall parts were available and I could leave the car.
- - On return I was told parts were unavailable and the service department was closed.
Roseville toyota advised me on 4/29/2016 they had plenty of Parts to fix the recall..no worry about ever making an appointment. I talked to Alex the service manager he said "sure you can leave the car here a few days while you fly up to Seattle to visit family".
3 weeks later i dropped the car off as planned. on the way to the airport I got a phone call advising me that they had no parts to fix the recall.
I called 2 days prior to flying back to pick up the car saying I was coming to pick it up on Monday May 31st, I was told that's fine come on and get the car. I arrive to find service department is locked up and closed.
- Being told they had the part when they did not
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Also, the KARR thing slipped in $495 to contract and becomes whole lot more! Evil!
Not one word about what it is what it does a cost!!! Nothing whatsoever. Nothing, and the totally odd no info doc actually states work order for??? Installation of whatever it is..
that it is not installed..should activate something or not?? A subscription?? Had to look up KARR get all info from them. Requires wifi and app to manage??
Not one word about anything!! Security??
Manual and calls proved manufacturer already installed great security. Not anything re dealer installed non toyota thing every vehicle for quick access every vehicle and shut down control.