Marvin R Rwr
map-marker Atlanta, Georgia

Customer service it ain’t, more like abuse

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Ms Dickerson made my experience of paying my past due Montronics balance soured when she hung up on my call.
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1 comment
Guest

She is AWFUL!!!!!!!

Kim T Xsn

Hung up on me

I called them in an attempt to revise my arrangement and they hung up on me. Several repeated threats to sue.
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Anonymous

Total Violation of Rights and the Law

1st contact with them they demanded I pay a debt I said I didn't owe. They implied they were and attorney's office and then later stated that failure to pay would result in lawyers suing me costing me an extra 5000 plus legal fees. Sent me my "contract" which was incomplete and did not show why I owed what they claimed. I told them to cease and desist. They called back and I stated it again and she told me no, I had to do it in writing. Kept demanding my attorney's info despite my repeated no's since I didn't need one since I didn't owe. Very hateful, demanding, illegal intimidation and lying.
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1 comment
Guest

Who was the alleged creditor ? Never, ever conduct such business via telephone.

Writing, always writing. And use Certified Mail return receipt requested.

No e-mails, no text messages, NO TELEPHONE ! Keep copies of everything and all postal receipts.

Anonymous

A nightmare

Ms Dickerson called me and said that she was calling on the debt behalf. I told her that I never made payments to them and that I cancelled the contract. she said yes it was cancelled because you did not pay. I told her I never paid and tried to tell her that they made promises they did not do, therefore, I cancelled it but she was fusing with me about paying for a service that I never received and I explained to her that she will not call and harrass me for something I never received or used. She hung up and I called back to get her name. I plan on pressing harrassment changes against this company because my heath does not allow stress as a part of my life style and for her to harrass me was not professional nor was it called for, I have blocked the company from my phone and will take the necessary steps for harrassment. As with the other custoers I am pissed and they need to never call me again .
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Cons:
  • Terrible and they will never talk to me again
Reason of review:
Return, Exchange or Cancellation Policy
1 comment
Guest

She initially called me to settle our account and after speaking with her I refused to deal with her and insisted on being transferred to another person . .

. problem solved and MUCH better experience.

She is the most awful person, I can't even believe she is an actual human being and can live with herself given the way she treats people/clients...I would hate myself if I treated people that way. Obviously that speaks volumes about the company too, willing to keep her employed there.

Cecilio Jis

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Verified Reviewer
| map-marker Creve Coeur, Missouri

Received several calls about a debt

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I received several calls about a debt they n said I owed. I called back and argued with them for more than 10 + minutes. When the women on the other end said sir, I'm not here to argue with you. I can help you resolve or note your refusal to pay. She offered to send proof I owed so we could discuss properly. I gave my e-mail and received a letter along with a contract I signed from my last home. Sure enough I owed the debt. I thought the women would give it to me when I called back, but she didn't. She explained the situation and helped me with options and even reduced the amount owed. She stayed on the phone for 40+ minutes explaining and helping me repair my credit. i would not want her job and will approach things differently if this happens again! ask for proof if don't think you could save you time and money!
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Reason of review:
Good customer service
Anonymous
map-marker New York, New York

Rosenthal Morgan And Thomas - Review in Collection Agencies category from New York, New York

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I am receiving multiple calls from Rosenhal Morgan and Thomas always a recorded message. I finally called the number back and and the representative attacked me on the phone. I wasn't even the person they were looking for. I told them go ahead and do why they had to and find the person they were looking for. Then asked me for my lawyers name and number so he can forward them the information. When I proceeded to give him a name and number he ended the call by hanging the phone up.
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Reason of review:
Poor customer service
Anonymous

SCAMMERS-RUDE-CRAZY

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THEY CALLED MY UNLISTED NUMBER WITH A ROBO RESPONSE SAYING NO ONE CAN TAKE MY CALL AND THEY CALLED ME. SO I CALLED THEM BACK ASKING WHY THEY ARE CALLING AN UNLISTED NUMBER. MAN CONSTANTLY WANTED MY NAME BUT WOULD NOT PROVIDE HIS WHAT A JACK A - OK SO YOU NEED MORE WORDS NO PROBLEM. I ADVISED THE MAN HE HAD CALLED AN INVESTIGATOR WITH AN UNLISTED NUMBER STILL HE KEPT STATING IS THIS -- I CONSTANTLY REPLIED WHAT IS THIS IN REFERENCE TO HE WOULD NOT STATE HIS NAME. HOW DO I KNOW THEY ARE NOT GOING TO BREAK INTO MY HOUSE OR HARM ME RUDE INSANE PERSON.
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Reason of review:
Poor customer service
Anonymous
map-marker Wyoming, Michigan

Review from Wyoming, Michigan

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Third party debt collection agency called 10th time rosendthall morgan and associates 180*-361-**** rude nasty wanted know attorneys name still called wrote letter dispute case finally after harrasment, i am taking them to federal court have all paperwork copy lease phone calls recorded copy payment, receipts there is no way treat homeless person freezing, starving nobody has given me red penny over 19 years finally stopped calling there are rude, nasty if u ever deal with them tell them to talk attorney general, us marshalls, state police, i.r.s. missouri field office them goto bereau of collections how single person living street with no food no water, 1 pair clothes, less than $2.00 Name going buy anything cant take anything else car, housing, three jobs, all wiped away ecenomy is going to the coffer we owe over 1 trillion dollars wont get out recession until 2020 earliest still owe china $283 billion dollars or so where does u.s. have any money when last time u saw anyone give "free lunch not over 19 years".
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Reason of review:
Poor customer service
1 comment
Guest

What in heaven's name are you rambling on about. IF you are homeless where do you get the money to have phone so a collection agency can call you. Something is fishy in your complaint and I don't think you are telling the whole story.

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