map-marker Huntley, Illinois

Your request

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Made my service appointment over the phone. Called inquiring about oil change as car is one year old and never changed. Less than 3K miles. Also has funny grinding sound might be brakes.
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Vickie W Oit

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Verified Buyer
| map-marker Antioch, Illinois

My car broke down

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Rosen Hyundai of Algonquin - My car broke down
Rosen Hyundai of Algonquin - My car broke down - Image 2
Rosen Hyundai of Algonquin - My car broke down - Image 3
First it would slow down and then when I gave it gas it would start acting up again. So then I kinda was going slower and I almost get home and it died. Tried restarting it but it kept shutting down. So I was stranded trying to get a tow truck to come out Then my mechanic looked at it ad said it was a computer problem where it would have to go to my dealer. That was another tow that I would have to pay for. They got it late Friday afternoon and couldnt look at it till Monday.
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User's recommendation: Not at this time

Jahzeel Msx
map-marker Cary, Illinois

Was given inaccurate information and now no one will stand by what we were told!!!

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Updated by user Apr 16, 2021

They never even tried to correct anything!!! Terrible company.

We just paid off the loan to not have to deal with them any longer. Had the car for less than a month.

Very poor cs and salesman and finance lied. BE AWARE!!!!

Original review Mar 17, 2021
We purchased a car in Feb of 2021. We wanted to pay cash but were told to take out financing for one month to get an additional rebate of $1,000 - We asked the salesman if we could then pay the balance off with a credit card the next month. He told us yes and said it was a great idea to get the points that amount would give on the credit card. I paid the 1st month via auto pay - received a confirmation. About a week later received an email saying it didn't go thru. Had a long conversation with CS and they said I had put in too many characters for the bank account # for it to be processed and charged me a $26+ late fee. I went on the site to redo auto pay and THEIR system adds a digit to my account #. Tried it 5 times - same result. Called back and wanted to pay the entire balance off on the credit card as we were told by Rosen Hyundai in Algonquin. I was transferred a number of times - spent about 20 minutes and was transferred to Western Union (gods knows where). I verified with him that they could take a credit card for Hyundai Finance BUT the max was $1000. That would mean I would have to make at least 25 different charges on the card giving the info over and over again to who knows who. CRAZY!!! Called Hyundia in Algonquin and was told that they can't accept credit card payments even at the dealership!!!! and whoever, told us that was wrong. No resolution - just to go back to Hyundai Finance who is messed up as it is???? I actually love the car thus far BUT would warn to STAY AWAY FROM ROSEN HYUNDAI IN ALGONQUIN. They do not stand by what they say!!!! NOT THE WAY TO DO BUSINESS!!!!
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Major M Utr

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Verified Reviewer

Damage done while serviced

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Brought my wife's Tucson in for an oil change on May 1st, and left with a crack in the windshield. There was no previous damage to the the windshield. Jeff B., the service manager, let us see the video footage from when the car was initially brought in and there was no visible damage. He then told us about the additional footage in the building where the car is actually serviced, but could not be viewed because the owner was not there that day. He said we could view the additional footage on May 4th at 10am when the owner came in. While on the way there we got a call from the owner, Scott Levy, at 9:45am saying "there's an issue with the video and that we wouldn't be able to view the footage until I.T. came to cue it up". I responded saying "ok me and my wife are 10min away, we can talk about further when we arrive". When we met with Scott and Jeff, Jeff was cordial but Scott seemed to be defensive. I asked Scott when would we be able to see the footage, and he told me when the I.T. person shows up and that he had no idea when that was going to be. He then tells me "this damage could've been caused by anything, but it wasn't done here" then I asked "how would you know that if you haven't seen the tape?" Then angrily he responds "I'm not paying for a windshield!" and storms off into his office. We have experienced great customer service here until this situation happened. We didn't even get a pre service inspection sheet on May 1st. Everything about their conduct on those days were very sketchy and we were given absolutely no help in finding a resolution.
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Preferred solution: Repair cost

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