RopesGear

I was looking for reasonably priced equipment for a large climbing/rappelling kit and found ropesgear.com. The prices were good, and they had what I needed so I placed a fairly large order.

After a few days of not hearing anything about the order I wanted to reach out, and got a little nervous when I realized there was no good contact info on the website. Wondering if I just got scammed, I took a look at sites like this one for confirmation, so I could either find a way to contact the company or work to get my money refunded.

On looking at reviews, I hoped that it was not a scam, and simply a company with very poor communication. THIS turned out to be the case. It took a lot of back and forth emails with the company (contact@***.com) but once I got a response, they were fairly responsive and actually pretty helpful in troubleshooting a mistake I had made with my original order (needed to swap out one one type of rope for another).

I still had a massive delay on receiving my entire order, but now, months later, it is all in hand.

I happened to have the time, since I ordered in the late fall/early winter, and didn't need the gear until this spring, but my overall experience with the company was generally unprofessional and not what I expect from a typical business.

Bottom line. Good prices, but extremely poor communication and slow shipping times.

I've been struggling to find the right gear for our camp outdoor activities and stumbled upon RopesGear. I placed an order for most of what I needed and then realized I ordered the wrong model of harness.

I sent an email asking if they could cancel my harnesses so I could get the correct ones and Brian asked what kind I was looking for. He let me know the style I wanted wasnt on their website but that he could get them for me! He updated my order AND added them to their website inventory so that i could easily order them again.

There was another piece of gear I was just striking out in finding anywhere... So I asked Brian if there was a chance they carried them (even though they weren't on the website.

He tracked some down for me in no time and had them shipped out that day!

Truly, this has been a great experience. I never expect any company to find things for me that aren't readily available on their website.

And for someone who was just given a task to order specific things (but I'm not super knowledgeable in all of this gear.) it was so nice to have additional help. I'm so appreciative of their above and beyond customer service.