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Incredible Experiece

5.0
I've been struggling to find the right gear for our camp outdoor activities and stumbled upon RopesGear. I placed an order for most of what I needed and then realized I ordered the wrong model of harness. I sent an email asking if they could cancel my harnesses so I could get the correct ones and Brian asked what kind I was looking for. He let me know the style I wanted wasnt on their website but that he could get them for me! He updated my order AND added them to their website inventory so that i could easily order them again. There was another piece of gear I was just striking out in finding anywhere... So I asked Brian if there was a chance they carried them (even though they weren't on the website. He tracked some down for me in no time and had them shipped out that day! Truly, this has been a great experience. I never expect any company to find things for me that aren't readily available on their website. And for someone who was just given a task to order specific things (but I'm not super knowledgeable in all of this gear.) it was so nice to have additional help. I'm so appreciative of their above and beyond customer service. User's recommendation: Definitely use them!
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#4534715 Review #4534715 is a subjective opinion of poster.
Location
Demorest, Georgia

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

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Resolved: Order never sent!!!

1.0
RopesGear - Order never sent!!!
Update by user Apr 20, 2022

Company fixed the issue and I have been provided with product or service ordered. Order came in piecemeal, but after weeks it's finally here..

Update by user Apr 11, 2022

Update, 28 days since ordering. Today we received the rope we ordered.

However when you click on the company's shipping website it says the harnesses were delivered (which they were NOT). And, it also says the rope has NOT been delivered (which it was).So now were are...

Update by user Apr 07, 2022

Update on 4/7: Got just ONE helmet out of several today. Wrong color!

Still no harnesses or rope. Been 25 days since ordered and paid for.

We won’t be doing business with this company ever again. And if we don’t get the rest of the equipment VERY soon we will contest...

Original review posted by user Apr 04, 2022
I ordered $816 ($826 with shipping) worth of rock climbing gear three weeks ago today. There was immediately an email stating the order was received, however the equipment never came. I emailed the company several times about two weeks in and there was no response. ZERO, ZIPPO, NADA! There is no phone number for this business so I cant even call! Now I have to dispute the charge with the credit card company!
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#2170351

Just got the final delivery, 5 weeks to the day we ordered. Helmets aren't the correct color, but hey, everything is here Learned our lesson though.

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ID
#3460391 Review #3460391 is a subjective opinion of poster.
Pros
  • Easy ordering on the website
Cons
  • No equipment and no response
Loss
$826
Preferred solution
Deliver product or service ordered

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