HASAN E Ofn

Wrong order shipped to me

I got a sweatshirt that I didnt order but Im so pissed Ill give away I just wont shop again here its frustrating but I dont wanna risk sending back and the same thing happens
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Loss:
$72
Pros:
  • Getting through to customer service
Cons:
  • Getting through to customer service

Preferred solution: Full refund

Anonymous
map-marker Vancouver, British Columbia

Bad customer service

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NoAfter much frustration and back and forth Roots of fight offered me a 15 -% code that anyone can get What a joke
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User's recommendation: Nope

Michael w Xjk

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Philadelphia, Pennsylvania

No order status

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Roots of Fight - No order status
There is no information when I put in my DHL tracking number in quite a few days with no update whatsoever. Not the first time this is happened last time shirt I ordered got delivered to a different address on a different street.
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User's recommendation: don’t expect your package to come in an orderly fashion which is a shame because your products are excellent

Resolved
Desiree S Vor

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker São Paulo, Sao Paulo

Resolved: Items never received; site indicates delivered

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Updated by user Dec 06, 2022

Company fixed the issue and I have been provided with product or service ordered. Update: I was able to locate the package.

The previous information provided by SHOP stated that it was delivered by DHL.

I finally heard from Roots of Fight and they told me it was delivered by USPS and they told me the time so I was finally able to locate the package. Problem resolved.

Original review Dec 05, 2022
Roots of Fight emailed me and suggested that I check with my neighbors, which I have and no one received the package. In addition, my video camera did not capture any DHL deliveries on the date that it is stated to have been delivered. What can I do to get refunded by this company?
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Loss:
$185
Cons:
  • Terrible customer service no one to speak to

Preferred solution: Full refund

User's recommendation: DO NOT BUY FROM THIS COMPANY; TERRIBLE CUSTOMER SERVICE

Desiree S Vor

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker São Paulo, Sao Paulo

Items never received; site indicates delivered but never received items

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I have not heard from this company. There is no active mechanism to call because no one answers the phone and the voice mail box is not set up. No one has responded to my emails.
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Preferred solution: Deliver product or service ordered

User's recommendation: Terrible customer Service

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