Allan T Ecw

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Verified Buyer

No refund for ex military wife.

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Rooftop Cinema Club - No refund for ex military wife.
Updated by user Nov 03, 2023

They are currently closed for the year, but I will be mailing corporate in California a certified letter.

Original review Oct 19, 2023
Good Morning! I recently attended Love {{Redacted}} with my military wife.

I couldnt seem to find where the promo code was for military discount. I noticed the website states have a valid military ID to present to staff if requested I informed the gentleman, when we checked in I couldnt locate the promo code. I was told email customer care they respond fast. They do, no lie there.

Customer care Ben and Jordan informed me I cant get a discount anymore. How can you accept my method of payment, but cant issue me a credit to my same method of payment? Your system may be limited in issuing refunds and discounts according to Ben. I Informed both gentlemen I wouldnt mind a check for the discount.

I cant seem to find anywhere on the website, that says we cant give a discount after you purchased tickets. I also dont see where it states you cant Retroactively apply discounts as I was told by Ben. Jordan said we cant issue partial refunds.I would have a small credit if I do a ticket transfer. If Im having issues getting a discount applied, why would I want to come back?

I have all emails if proof is needed. I would just like my 15% discount to be issued. I asked for assistance on Instagram, but was only referred back to customer care. The.

Movie was great the headphones spot on although my wifes seat was broken it was a great night outside of my discount of course. Gerry {{Redacted}} your assistance is needed. Thanks for your time. If I am wrong I have no problem issuing an apology.

10/11/23 12:33 am Hi! I still have yet to get my credit.

Ive seen on other reviews on this page an apology and further communication was given. Im not going anywhere, so Id appreciate my credit to be issued.
View full review
Loss:
$8
Pros:
  • Weather
Cons:
  • Quality of seats

Preferred solution: Price reduction

User's recommendation: Make sure you get your discounts.

Jacquelyn G Kug

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker San Tan Valley, Arizona

Fraudulent purchase

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There was a fraudulent purchase made on my bank account to a service in CA. I do not live in the state of CA. When trying to contact the customer support it is completely impossible to do so, no one to speak with and no response on emails either.
View full review
Loss:
$122

Preferred solution: Full refund

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