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Resolved: False advertising/fraudulent practices

4.1
Update by user Jun 14, 2021

Company fixed the issue and I have been provided with full refund.

Update by user May 13, 2021

This has been a nightmare. I'm ruined by these people and they don't understand.

I'm out $65000 that I don't have.

I will report back here after they have performed the money back guarantee as their website promises. This is a very dishonest business.

Original review updated by user May 17, 2021
I purchased an investment property from a seller via their online marketplace. The property was not worth the stated value and not in the stated condition. Roofstock advertises a 30 day money back guarantee for any buyer who is dissatisfied with a purchase from their online marketplace. I requested my money back in accordance with their advertised money back guarantee and they told me no, that instead they intend to "make it right" according to the way they see it, which does not comport with the money back guarantee as advertised. Edit: I spoke with a different representative from this company and it would appear that I misheard what the other one had told me during our phone conversation. The second company representative I spoke to said that they WOULD honor their 30 day money back guarantee. It was my mistake. I will delete this review altogether once this issue is finally resolved.

User's recommendation: Do not trust them. They lie and misrepresent.

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#2550924 Review #2550924 is a subjective opinion of poster.
Pros
  • Polite
Cons
  • False advertising and fraudulent sales
Loss
$65000
Preferred solution
Compliance with 30 day money back guarantee as advertised

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