1 TOTAL REVIEW
Product failure, no customer support
We purchased a Sparrow 08-15-2020. We used it once on a short distance trip with no problem. On April 1, 2020, while driving in high winds and heavy traffic the Sparrow's latches malfunctioned the tent deployed. I was able to pull over safely. Thankfully, no one was was injured or vehicles damaged. I had tiedowns with me & was able to secure it closed for the remainder of the drive. Upon inspection I found; tent shell cracked, tent torn and several latches broken. I checked their warranty which claims 2 year coverage & contacted RoofNest customer support. I was offered a fiberglass repair kit, a can of spray paint, new latches & $300. I did not agree this to be acceptable, so next was offered the same but with $500. I informed customer support that I am not responsible for repairs, they are. I was then referred to the owner, Tom, who told me "our latches aren't perfect....". He then offered to to provide me with a new tent if I drove to LA and paid an exchange fee of $1000. I responded the I would to drive to LA for an EVEN exchange but he did not agree to my resolution. I quote "We do not replace tents for damage due to tents opening up on the highway". So RoofNest is aware this happens but offers no support when it does? This company has no integrity.
User's recommendation: Do not buy a Roofnest tent.
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