I have purchased 5 new Hyundais in the past 3 years - 3 personal vehicles and 2 for the work fleet. We have been very happy with the cars. We went back to Ron Marhofer Hyundai in Cuyahoga Falls, Ohio, and the salesman that we have worked with for each car, Nick Yaw, and set about to lease a 6th. We texted and emailed back and forth, in writing, about which model and color, as well as all the terms of the lease, i.e. miles per year and monthly payment. I also spoke with Kyle Calhoun, the Finance Director to make sure all the financial items were covered. We agreed upon the details and they were to deliver the car the following week. On delivery day, August 12th, after the salesman Nick was a no-show- no-call, I called him and he informed me that Ron Marhofer Hyundai was backing out of the deal. We were told that Hyundai would not approve this lease after I had been told the previous week that this was a done deal and everything was approved. I called one of the owners, Chris Marhofer, and asked for his assistance in this debacle and received no help or follow up. I am thoroughly disgusted in the way that Ron Marhofer Hyundai can promise a deal to a solid, repeat customer and then back out without any notification and simply expect an "I'm sorry" be enough to fix everything. I again called and emailed to ask for help and received no further help or follow up.