Unsafe Crib Horrible Customer Service Bad Warranty from Romina Furniture
Update by user Jan 12, 2012
Took almost a month but finally Romina delivered the new crib headboard.
Original review posted by user Dec 12, 2011BOTTOM LINE: This is expensive furniture. You're looking at it because it's supposed to be well made, baby safe, eco friendly and one of the best products out there. BUYER BEWARE! We have found that the quality is not that good (our dresser drawers are squeaking like you wouldn't believe - we've only had the furniture for 15-1/2 months). The back of the crib has a gaping hole because dowels were not put in and glue was not applied so that the crib was held together. I have to be honest, friends of ours bought eco friendly furniture and paid half what we did and their furniture is in beautiful shape. Our furniture is a GIGANTIC disappointment. Romina was a HUMONGOUS disappointment. Their customer service is completely NON-EXISTENT. The person you have to deal with it difficult and unwilling to help in any way, shape or form. If we cause the problem, we'll do what we have to to fix it. If you cause the problem, stand behind your overly expensive product and fix it. Read on if you want the blow-by-blow details. The truth is: I wish we had bought a different brand of furniture and baby #2 will benefit from what we have learned this time around. BUYER BEWARE if you buy from Romina. We ordered a crib in March 2010 and received it in July 2010. In July 2011, our daughter woke up from a nap and stood up in her crib. We have the IMPERIO (the one that is not convertible). She pushed on the large piece of wood on the back (she weighed less than 20 pounds) and the wood came dislodged and she hurt her hand. I know this because I was watching her on the video monitor and ran to her when I heard her screams from being hurt. The Romina crib was not put together correctly. It had no dowels or glue on the large piece of wood making it easy for a 20 pound baby to push on it and dislodge it. The truth is, we're very lucky that she did not fall through the crib since there was a gaping hole that had she not been so good on her feet she would have fallen through and the results would have been much worst. This is where our nightmare began. First, the local dealer that we bought from was out of business (we did not know this when we purchased). This now makes everything completely our problem. I contacted Romina directly and after several days was told I needed to provide pictures. I provided pictures immediately. I was then told I needed to talk to "Vito." Vito is impossible to get a hold of. He never returns calls and is completely unpleasant when you talk to him. Finally, a new headboard was ordered (mind you we had to find a way to fix our crib until the replacement came in). We were told a replacement would be here by the end of August. It did not come in until the beginning of December. The saga continues, we are now told we must pick up the headboard and put it together (we already paid for this). Romina via Vito will not respond to us. The dresser is out of warranty. Quality did not seem to happen for the set of furniture we purchased. It certainly was not worth what we paid for it.
Camden, New Jersey
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