New Reviewer

Disgusting staff with don't care attitude to customers

I booked via booking.com and got a confirmation that the room is available and i was charged. When I landed in Rome and went to the hotel address given, it did not look like a hotel address. When I called the number, the person who picked up said he would send a person but no one turned up even after 5 mins. I called again and he informed that someone would come but no one turned up even after 10 to 15 minutes. So, i began to feel that we are cheated and started to look for alternate hotels and got another hotel after an hour. So, I cancelled the booking since I did not receive any call even after an hour. I requested Booking.com and the hotel to return my amount as they failed to provide me an accommodation. Booking.com seemed cooperative initially to resolve the issue but one of their representative Moustafa wrote me back saying that i wont get the refund. This is one of the worst hotel experiences that i had in my 15 days of tour in Europe. I really request anyone to stay away from this hotel and booking.com since both seem to work together well making money from the customers without providing any real service.
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ID
#1525694 Review #1525694 is a subjective opinion of poster.
Service
Booking Rome Paradise Inn Room Booking
Reason of review
Return, Exchange or Cancellation Policy
Loss
$35
Preferred solution
Full refund

Rome Paradise Inn - Sanitary Conditions Review

Rome Paradise Inn - Sanitary Conditions Review
Rome Paradise Inn - Sanitary Conditions Review
Rome Paradise Inn - Sanitary Conditions Review
Rome Paradise Inn - Sanitary Conditions Review
Rome Paradise Inn - Sanitary Conditions Review
Rome Paradise Inn - Sanitary Conditions Review
We choose this place via booking.com. Difficult to find first of all then to find out the building was a department and on forth floor was this so called hostal Rome paradise inn . The hostal very outdated different from the pictures we saw on the site and dirty. The guy at the desk barely spoke any English.. payed city tax up front. We stood ther 3 nights, the day before going the guy at the desk ( pakistaní) said he needs to clean the room. My necklace was on the table next to bed and we also left there our camera . When back in the evening our room door was unlocked and my gold necklace was missing. I complain to the guy at the desk and answer was " me don't understand "witch made us even more angry. Passed the manager on the phone to realize he was also pakistaní and his English was not any better. I said will go to police if he doesn't give me a refund at least as it was they're fault but they weren't bothered. Only when mentioned will give a bad review they offered 100€ which of course didn't cover the cost of my necklace. Overall very bad experience and can't believe these places are advertised on internet.
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ID
#1006833 Review #1006833 is a subjective opinion of poster.
Service
Rome Paradise Inn Sanitary Conditions
Reason of review
Poor customer service
New Reviewer

Rome Paradise Inn - Receptionist Review

Rome Paradise Inn - Receptionist Review
Rome Paradise Inn - Receptionist Review
Rome Paradise Inn - Receptionist Review
Rome Paradise Inn - Receptionist Review
Rome Paradise Inn - Receptionist Review
Rome Paradise Inn - Receptionist Review
We were robbed hostal terrible
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1 comment
#1285451

My complaint is that booking.com should make a more thorough due diligence of the hotels they provide access to on their site. In this case I was robbed.

Will never use booking.com The guy at the desk barely spoke any English. He cleaned our room apparently and left our room door unlocked to find the my gold necklace was missing.terrible experience, they should not be running very dirty and unsafe

ID
#1006831 Review #1006831 is a subjective opinion of poster.
Service
Rome Paradise Inn Receptionist
Reason of review
Poor customer service

About

Top Rome Paradise Inn Services

Receptionist, Sanitary Conditions

Summary

Rome Paradise Inn is a classical accommodation. It was founded in 19th century. The headquarters is based in Rome, Italy. Rome Paradise Inn has the following room types: two-bedroom apartment, quadruple room with shared bathroom, basic triple room with bath, bed in 4-bed female dormitory apartment, and standard double room with bath. They have DVD, TV plasma, mirror, hair dryer, maini bar, and air conditioner amenities. Reservation can be made online on the inn website. It is possible to cancel a reservation with full refund. Extra beds for children are provided for free. Pets are not allowed. Available payment options are Visa, MasterCard, American Express, Maestro, and CartaSi.

Rome Paradise Inn reviews and complaints

Rome Paradise Inn is ranked 359 out of 1323 in Hotels and Resorts category

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