Anonymous
map-marker Lichfield, Staffordshire

Fault

Roman Originals - Fault

The dress was black and cream on the side the black had run into the cream when dress arrived luckily I noticed before taking tags off returned immediately.

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User's recommendation: Customerservice was good.

Janice B Efq

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Verified Buyer
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Verified Reviewer

I need a refund on polka dot jump suit. I returned it two week ago!!

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Roman Originals - I need a refund on polka dot jump suit. I returned it two week ago!!

Terrible trouble getting through on the phone. Waited 20 minutes and gave up! I have phoned several times too.

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Pros:
  • Like shopping on line

Preferred solution: Full refund

User's recommendation: Very good

Jaxxon Ipt

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Verified Reviewer
| map-marker Port Talbot, Neath Port Talbot

Satisfied with customer service

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Found out the delivery person was at fault . Didn't leave me a photo of where parcel was . Friendly customer service man forwarded the photo to me so I found my parcel .

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Anne R Ucc

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Verified Reviewer
| map-marker Ellesmere Port, England

Order sent to wrong address

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Roman Originals - Order sent to wrong address
Updated by user Jun 03, 2024

They closed my query without any contact

Original review Jun 03, 2024

I put in an order and it appears to be sent to a previous address instead of my new one and can't seem to be able to contact anyone about this

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Loss:
$50
Pros:
  • Nice products
Cons:
  • Awful site to negotiate
  • Impossible bro resolve problems

Preferred solution: Full refund

User's recommendation: Don't use this company very difficult to contact or get a problem resolved

Ginny G Cky

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Verified Reviewer

Want a refund

I ordered a dress,1406****, on 20th August, it's out of stock, it won't be here for my granddaughter's wedding next week,so i want to cancel this order.

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Loss:
$45
Cons:
  • I never received my dress

Preferred solution: Full refund

LynnNoreen M

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Verified Buyer
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Verified Reviewer
| map-marker Ellesmere Port, England

None delivery no contact, nothing works

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Roman Originals - None delivery no contact, nothing works
Roman Originals - None delivery no contact, nothing works - Image 2
Updated by user Jul 11, 2024

Nothing zero ziltch. No clothes no refund ordered in May.

Original review Jun 11, 2024

No help.

No phone calls answered.

Emails won't send.

Contact forms won't send.

No delivery.

Impossible to do anything about my order.

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Loss:
$230
Pros:
  • Zero pros
Cons:
  • No delivery no help

Preferred solution: Full refund

User's recommendation: Don’t

Christeen M Crl

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Verified Reviewer

Return of item as colour does not suit me

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There is no return label in the parcel. How do I return this item? Nothing happened, apart from the color of the item not suiting me.

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Preferred solution: Full refund

User's recommendation: great value for money. Lovely products

Anonymous
map-marker Belfast, Belfast

I need my reimbursement for a jump suit I returned

Still no refund. Sent back the Polka Dot Jumpsuit over two and a half weeks ago!!

I have tried several times to call them as soon as I get to one in the queue I get cut off. I have phoned every day last week and this is what happens .

Very disappointed with Roman. I have a receipt from the post office sending the Jump Suit back!!

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Resolved
Haidar Kck

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Verified Reviewer
| map-marker Perth, Perth And Kinross

Resolved: I have tried umpteen times and only reply you get is the same automated answer

Updated by user Jul 04, 2024

Company fixed the issue and I have been provided with apology. Replacement

Original review Jun 27, 2024

I ordered a pink/white longline blouse in size 12 and returned it, asking to exchange for a size 10, but I can't find any place with this.

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User's recommendation: Do not order from Roman Originals

Teal Zgi

I was 4days over 60day return policy. I respect...

I was 4days over 60day return policy. I respect you as a company but my dress is too small and I requested the next size. I am a loyal customer please can you help me

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Adaya Lcr
map-marker New Marske, Redcar And Cleveland

Faulty item

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wore gillet first time at weekend,the zipper didnt work.i was away for the weekend and it was all i had on what was a freezing cold weekend.I ordered it about 3weeks ago specially for this weekend.i have thrown all paperwork out.nos on the only thing i have 505402****289

1201**** size 18 colour ivory could I have a replacement or refund.look forward to your reply.I purchase a lot of clothes off you and this is the first item ive had trouble with.regards karen.x

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