Rollup Awnings

I requested service on my rollup and they wanted to charge me $130.00 to just come "look" at it. I am under a 15 year warranty and Ann said "what did I expect after 9 years" not a good answer when I paid $4000.00 for this awning..Not happy at all with their service...They should know how to treat returning customers and not just new ones spending money.

I am spend money on this app and I can't send massages to the other person why some is waiting for me and I didn't connect with her what is this help me i spend money on this app not free .

I got charged for a presription and they only thing i wanted was 2 day trial. I just want the $29.99 back.

Charged for a prescrtion. I didnt want that i just wanted 2 day trial. I t over charged my chard 29.99

OWNER CALLED TO TELL ME WHAT HE DOES. HE DID NOT ASK WHAT I NEEDED: PROOF THAT HE REMEDIED THE SEAM THREAD PROBLEM.

WHEN I ASKED HIM IF HE HAD FIXED HIS BAD QUALITY PROBLEM, HE TOLD ME HIS COMPANY DOES SEVEN MILLION DOLLARS IN REVENUE.

HE THAN CALLED ME "A *** AND HUNG UP.

I DO NOT RECOMMEND HIM OR HIS COMPANY. BE FORE-WARNED,

Awning fabric separated due to inferior thread. The owner was extremely rude.

He did not listen to my valid complaint and insulted me

Have been a customer since 2006, reinstalled canvass in 2016, now canvass has pin holes and stitching coming out, arm broke, chain hanging out, needed two new arms, but canvass not in great condition, wanted to charge $2800 for the new arms only, the Lady who answers the phone is very rude, all in all we would be into this awning for over $10,000, we called Sunsetter and they will install new awning in one day, no waiting, reasonable price and the people are so nice with wonderful customer service

I purchased my home in 2006.

The retractable awning that was purchased by the previous owners I still have.

I wanted to replace the fabric. About 2 years ago I looked to have it replaced.

Was not good timing so I never did.

Fast forward to yesterday I called again he quoted me a price over phone which I remember why I

didnt do in the first place.

Very expensive to replace fabric.

I decided to make some other calls to get other estimates.

I found another company who would do for $600 less.

I let Rollup know that I did not need to come out for I found a better price. I didnt order and cancel it was a conversation quote only!!

Not according to this owner of Roll-up. How dare I waste his time. He called me and was so rude I still can not believe how he spoke to me.

Trust me I am never short for words or a snag comment.

His rudeness shocked me I was shaking with anger for a good 1/2 hour

I find out why he thinks he can and does treat people the way he does.

His product is a patten he tries to monopolize the industry.

He can charge what ever he wants because his company is the only one who can repair and replace.

So basically I would have no choice but to reach out to his company if anything goes wrong with my awning parts & frame

However he told me he closed my file and if I need anything in the future I cannot get it from his company.

He is only in business because he controls it. Shame on Rollup awnings.

Was not your lucky day speaking with me.

Everyone I know will hear about how you treat people.

I have a problem with the motor in my Rollup awning. I spoke with the "owner" Ray who told me it may be as simple as the "limit set", if so he would charge me $129.00 plus tax to provide a service call to reset the limits. However he said if the motor needed to be replaced he would charge $2200.00 but could save me over $700.00 if I paid him $1500.00 cash.

I told him that would be fine, however I would like a receipt if I paid him cash. He then promptly yelled at me, treated me with complete unprofessionalism and said he would not give me a receipt, and now will charge me the $2.200.00 dollars. Needless to say his dealings with a good customer is horrible, unprofessional and he needs a lesson in anger management if he is going to deal with the public.

I would not recommend Rollup as their service is terrible.

I have dealt with a company called Dart Awnings in Freeport

(516) 544-****. Family owned, very professional, and honest.

Rollup Awnings in Holbrook NY came to "fix" my remote. They unplugged the unit and plugged it back in and it was "fixed".

It took 2 full minutes and they handed me a bill for $237. I called George Davis, the owner of Rollup Awnings in Holbrook NY to explain the situation. Not only did they not offer troubleshooting over the phone, they also never let me know that it would be such an outrageous expense for unplugging and plugging back in the unit (2 minutes).

George Davis screamed at me, used foul language, and told me that I just wasted $5000 because I can never use their service again. I AM SHOCKED that the owner of Rollup Awnings would treat a customer in such a foul manner.