Rollup Awnings Reviews

OWNER CALLED TO TELL ME WHAT HE DOES. HE DID NOT ASK WHAT I NEEDED: PROOF THAT HE REMEDIED THE SEAM THREAD PROBLEM. WHEN I ASKED HIM IF HE HAD FIXED HIS BAD QUALITY PROBLEM, HE TOLD ME HIS COMPANY DOES SEVEN MILLION DOLLARS IN REVENUE. HE THAN CALLED ME "A *** AND HUNG UP. I DO NOT RECOMMEND HIM OR HIS COMPANY. BE FORE-WARNED,

User's recommendation: PLEASE INFORM OTHERS THAT ROLLUP AWNINGS IS NOT A WORTHY COMPANY TO DO BUSINESS WITH. THIS MATTER IS NOT RESOLVED.

Awning fabric separated due to inferior thread. The owner was extremely rude. He did not listen to my valid complaint and insulted me

User's recommendation: Avoid this company. Poor reputation, poorer service.

Have been a customer since 2006, reinstalled canvass in 2016, now canvass has pin holes and stitching coming out, arm broke, chain hanging out, needed two new arms, but canvass not in great condition, wanted to charge $2800 for the new arms only, the Lady who answers the phone is very rude, all in all we would be into this awning for over $10,000, we called Sunsetter and they will install new awning in one day, no waiting, reasonable price and the people are so nice with wonderful customer service

User's recommendation: recommendation shop around as Roll Up has terrible customer service, their people should go for trainingg.

I purchased my home in 2006. The retractable awning that was purchased by the previous owners I still have. I wanted to replace the fabric. About 2 years ago I looked to have it replaced. Was not good timing so I never did. Fast forward to yesterday I called again he quoted me a price over phone which I remember why I didnt do in the first place. Very expensive to replace fabric. I decided to make some other calls to get other estimates. I found another company who would do for $600 less. I let Rollup know that I did not need to come out for I found a better price. I didnt order and cancel it was a conversation quote only!! Not according to this owner of Roll-up. How dare I waste his time. He called me and was so rude I still can not believe how he spoke to me. Trust me I am never short for words or a snag comment. His rudeness shocked me I was shaking with anger for a good 1/2 hour I find out why he thinks he can and does treat people the way he does. His product is a patten he tries to monopolize the industry. He can charge what ever he wants because his company is the only one who can repair and replace. So basically I would have no choice but to reach out to his company if anything goes wrong with my awning parts & frame However he told me he closed my file and if I need anything in the future I cannot get it from his company. He is only in business because he controls it. Shame on Rollup awnings. Was not your lucky day speaking with me. Everyone I know will hear about how you treat people.