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Roland Sands Design

Roland Sands Design

rolandsands.com
What is your customer experience with Roland Sands Design?

Roland Sands Design Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

Roland Sands Design has a 2.9 star rating based on 1 customer review; sentiment is mostly neutral with praise for build and design but recurring fit and testing issues, medium price level, and concerns about exchanges, refunds, and customer service responsiveness.

Key Takeaways for Future Customers

  • Check fit carefully before buying as noted in Roland Sands Design reviews.
  • Expect good aesthetics and construction but verify compatibility for Harley parts.
  • Be prepared for limited discounts and modest turnaround expectations.

Negative Feedback / Risk Areas

  • Fitment problems leading to returns and overseas shipping costs.
  • Complaints about refunds and exchange policy causing loss on returns.
  • Customer complaints mention inadequate product testing and slow customer service.

Positive Feedback

Customers find the designs beautiful and well made, and value turnaround time when handled well.

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Product Defect

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AI Highlights
  • - The Sector Gas Cap does not fit the Harley.
  • - Return shipping cost exceeded item price (USD 120 loss).
  • - A YouTuber with the bike reported the same issue.
Contains 1 confidential file for company representatives

Product: Sector Gas Cap for Harley, Finish: Nickel

The item does not fit my Harley.

It cost more then the item cost to send the product back to the United States.

I guess its an unfortunate USD120.00 loss.i had reached out to a Youtuber who happen to purchase the same item for his bike, which co-incidentally is the same bike that I have and according to him he had the same problem! Surprised that Roland Sands never decided to fix the issue before continuing to sell the product.

Its a beautiful product though. In fact I loved it so much I bought the risers and foot pegs from the same Sector range. I am praying that other items fit when I get around to having them installed on the bike.

Note that for all the categories in which I rated 1 star, it should actually be NA. But there was no NA available.

Loss:
$120
Pros:
  • Well made
  • Beautiful designs
Cons:
  • Not enough product testing

Preferred solution: Pay for the return from Abu Dhabi

User's recommendation: Don’t purchase the Sector cap without being sure it fits.

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