ROKA Reviews
ROKA Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
ROKA has a 1.4 star rating from 6 reviews and mostly dissatisfied customers, with an 83% unfavorable distribution. Reported pros are cheap and good optics while cons note no replacement parts and poor customer support; recent sentiment says "Probably not" or "Don't buy Roka!" and highlights issues with discounts and price level.
Key Takeaways for Future Customers
- Check current ROKA reviews for service experiences before purchase.
- Expect limited help on exchanges or parts and possible subscription or billing headaches.
- Consider price versus value given reported difficulties contacting customer service.
Negative Feedback / Risk Areas
- Frequent ROKA customer complaints about unresponsive customer service and inability to reach a human.
- Problems with billing, refunds, and subscriptions including unwanted charges and refund requests.
- No replacement parts or support for out-of-warranty items, and exchanges blocked by invoicing errors.
Positive Feedback
Customers praise the optics and find the gear inexpensive with nice prices despite service issues.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
ROKA has a 1.4 star rating from 6 reviews and mostly dissatisfied customers, with an 83% unfavorable distribution. Reported pros are cheap and good optics while cons note no replacement parts and poor customer support; recent sentiment says "Probably not" or "Don't buy Roka!" and highlights issues with discounts and price level.
Key Takeaways for Future Customers
- Check current ROKA reviews for service experiences before purchase.
- Expect limited help on exchanges or parts and possible subscription or billing headaches.
- Consider price versus value given reported difficulties contacting customer service.
Negative Feedback / Risk Areas
- Frequent ROKA customer complaints about unresponsive customer service and inability to reach a human.
- Problems with billing, refunds, and subscriptions including unwanted charges and refund requests.
- No replacement parts or support for out-of-warranty items, and exchanges blocked by invoicing errors.
Positive Feedback
Customers praise the optics and find the gear inexpensive with nice prices despite service issues.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Trouble signing in
- - I won't pay for customer service.
- - I am using the correct email and password but get error messages.
- - I want to speak to a human instead of typing all this.
Im not going to pay for customer service, when I know that I am using correct email and password, getting error messages reset password and still getting error message. I need to speak to human being not typing all this stuff
- Cheap
- No help
User's recommendation: Probably not
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTrouble signing in
Not paying to be able to get help email address and password is correct and message saying incorrect, reset password and still getting same error message
- Nice prices
- Not being able to talk personally to help
User's recommendation: Probably not
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCustomer support
- - Nose pad came off on AT-1 sunglasses and replacement piece is not available.
- - Product was bought in 2020 and is out of warranty.
Had a pair of AT-1 sunglasses that the nose pad piece came off and was lost asked if I could get replacement piece, They stated product was bought in 2020 out of warranty and no replacement part avaiable
- Good optics
- No replacement parts
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBad customers service
I want to cancel this service for t removed the peacock channel I dont need these anymore and I would like a full refund
CALL ME ASAP
No broker has not done anything for me it's very hard to contact you guys you guys should be ashamed of yourself
No one will respond to solve the issue
All we need to do is make an exchange. Due to your errors in shipping, invoices say $0 so an exchange cannot be processed, even though the they were paid for at full price.
Preferred solution: EXCHANGE!
Exchange is simple- getting a respond is impossible
Make this right! Serval inquiries to simply make an exchange that is complicated because of your errors, have gone unanswered and this is UNACCEPTABLE!
User's recommendation: Don’t buy Roka!
Newburgh, New York
I am trying to buy a wetsuit
All I want to do is buy a wetsuit, and its impossible to get on the web.
I love ROKA all my gear is from ROKA why is it impossible to get on the website
Newburgh, New York
I am trying to buy a wetsuit
Horrible customer service , all I want to do is order a wetsuit and the website is impossible to get on.
I have emailed and ROKA and call no one answers. It has been weeks
User's recommendation: Call customers back
Atlanta, Georgia
Account
- - Cancelled 2 months ago; no Roku now, please stop charges.
- - Refund the last 2 payments, remove my card, and contact me by email or text.
Nana
I cancelled 2 months ago I no longer have a Roku. Please refund the last 2 payment I do not like your company anymore I used to like ruko but I no longer have one I have a Comcast so I would like for you all to stop taking money out of my account refund me my money cuz I no longer have nothing on Roku nothing so please contact me via email or text message to get this straight and delete my card out of your system
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