Rogue Guitar Shop Reviews
454 CLAIMED LOSSES
4 TOTAL REVIEWS
1.7K PAGE VIEWS
Don't buy anything from Roque guitar shop
I've ordered over several hundred dollars worth of pedals from Roque guitar shop ! It's been over three weeks and I have not received one item yet. I've called several times , when you try the phone number on there web page it doesn't work! It comes up as a none functioning number! When they do answer they told me my order was in stock and would be shipping every day for the past two weeks. Still no tracking number still no order and everyone I've spoke to have repeatedly lied about my order being shipped ,or I've been told they will call me right back. No call yet! I will never deal with them again ! Worst e shopping experience ever and I haven't received my product yet! Stay very far away!
Reason of review
Order processing issue
Stay far, far away
Stunningly bad service. Horrible business ethics. They are incredibly hard to reach and express no concern in keeping in contact with you. They won't accept blame. They can't keep track of their orders; where to send them, who to send them to, what products you ordered, etc. No matter how many times you e-mail them with specific instructions (I think about 8 for me) they will still screw it up and send your gear to the wrong people.. They will also do next to nothing to troubleshoot issues or make it up to you. I understand that ONE had to be pre-ordered, but it quotes verbatim on their site "please allow up to 2 weeks for pre-orders"... After continuous non-stop problems and OVER 2 months of them not being able to get me the pedals I ordered, Jonathan gave me a call, a week later than I was told he would (seems to be their 'thing'), and he promised me I would get one of the pedals for free and he would refund the money for it in full.. That turned out not to be true as I finally received my refund yesterday (a week after I was told, yet again) via PayPal. He sneakily had one of his "workers" give me 46 bucks for the 175 dollar pedal I was told I would get for free.. They also offered me a 20% discount for when I come back, due to their failure to please and certainty that they will be losing my business .. they give that deal to anyone who visits the site on each and every obscure holiday. Absolutely sick of these people and I want them out of my life, but they can't seem fix the order I made almost 3 months ago. STILL. It feels like they took a loan out from me.. I'm living in CO, yet my pedals ended up in IA somehow (although I gave them my exact address both on the order AS WELL as within several personal e-mails). After I asked them why it was going to IA they asked for my address, I gave it to them, then they told me they'd correct it. A day later the pedal was en route to IA again! I still have yet to get to use these products I paid $400 for. If you are seeing good reviews and think I may be wrong; I have been told that they delete any negative reviews on them they can. You can find threads discussing that.
Las Vegas, Nevada
Reason of review
Delivery AND service problems
Rogue Guitar Shop - Effect Pedal Review from Newark, New Jersey
Contacted the store about a pedal that wasn't currently in stock. Told they have five coming by the end of the week and I can place my order right away. Three weeks later, still on order with no estimated ETA. Requested to cancel my order. They will only give me store credit. Had to call repeatedly and leave messages try to get a status update. No follow through. I will never buy from them again.
Newark, New Jersey
NO customer service at Rogue Guitar Shop
It's not that this business provides bad customer service, they provide NO customer service. I called and spoke with Jonathan on Monday about a pedal I wanted to order. He assured me that I would receive tracking information that day and that I would receive the pedal on Thursday. I called Jonathan back four times trying to get the tracking information and to find out where my pedal was (it didn't show up on Thursday) and twice was told to call back because the store wasn't opened - and that they opened at NOON on Friday. When I called back on Friday, Jonathan told me that someone bought the same pedal between when I ordered it over the phone and when I paid for it. I spoke with Jonathan and received the PayPal e-mail at 10:40 AM and send them $454.00 at 10:44 AM the same day. What are the chances that someone came into the store (as Jonathan said happened) and bought the same pedal within four minutes? No chance. Jonathan assured me that he would send the tracking information and that I would receive the pedal on Tuesday. It is now Monday and I still have no tracking information. Chances are good I will not receive the pedal tomorrow as promised. I will post another comment on how this all ends - if it ever ends. In the meantime, take my (and other's) advice and look someone else to buy your gear. I've never been jerked around so much by any business as I have this one.
Companies Similar to Rogue Guitar Shop
Thank You for Your Reply!
Thank You for Your Reply! We are processing your message.
11Thank You for Your Submission
Your comment is successfully posted.
Rogue Guitar Shop