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STAY AWAY!!! FRAUDERS!!! DISHONEST!!! CUSTOMER ABUSE!!!!
ServiI wished I read other reviews before walking in here. Why you dont want to buy from here? They have a "we dont need" you attitude and dont care about *** you off. We knew the exact car we wanted and called around. Driving to Houston or Dallas would have saved us $1500. Called sales person here and forward other dealers invoice to see if they would match, they said "YES", told me to drive in. We drove in 40 mins from our house. ("1st error") When we got there, he sales person told me the price $1500 more. Apparently the does not understand "we will match" concept. Left decided to go to Dallas, but next day wanted to see if they could meet us in the middle to save us time. They agreed. Come in 2nd time to pick up car, quick and easy right... NO!!! ("2nd error") When we got the paperwork, the numbers did not look right. They tried to sneak in an extra $2,600. They spent over 2 hours trying to convince me the numbers were right, even brought in a 2nd finance person. On the invoice, they did not itemize what we were charged with. After 2 hours, they were pushing our patience and we decided to leave. They stopped us and went to the back, came back and said, sorry, we forgot to apply your 2K rebate. Ok, whatever, sat back down, once again, numbers did not add up. Again, pushed our patience. ("3rd error") This time the tried to sneak in a $600 RB-Mazda rewards club membership we NEVER asked for or was even told about. Finally over right? NO! 4th "error" We purchased extended warantee, when we got the paperwork, it said $100 deductible. We told them, you never told us about that, now I'm really pissed. The corrected it, finance lady even initialized it and put $0. When she printed a copy, (original on ledger paper) she left out the detail part stating $0. We had to came back the next day to ask her for the top part. I'm sure it was 'accidental'. But I told my wife that night, I know they going to put in the system with $100. 5th "error" We finally got our warantee cards in the mail, it clearly shows $100 deductible. I've email communicate with a Store GM and a finance person, both ignored me after initial replay saying they would look into it. I've decided its not worth the hassle and have told all my family and friends to make the drive to San Marcos or surrounding cities if they must buy a Mazda. I personally will not anymore. When we walked in after agreeing on the price, we were not treated well. It was very mater of fact transaction with no customer courtesy. If a business is unhappy about a transaction, they can simply say "no deal". RB did not. They wanted to make us miserable, the entire staff from finance to sales as you can see they were clumping together and talking about us, even our own sales person. They told us while we were there they were the first Mazda dealership in US. I dont know if its true, but they have an arrogance about themselves because they own Austin and have a monopoly. You WILL get better customer service and price in surrounding cities. Dont waste your time here. Our experience was miserable. My family will stick with Honda and Toyota. This was a big mistake we wont make again. I do plan on sending my experience to HQ. I am in disbelief in this day and age of internet reviews that they would do something like this. Arrogance. As stated, we will never buy Mazda again! Also, they are still on 100% paper. My experience with Honda, Toyota, Nissan and Dodge is they are all on mostly POS software systems to make the transaction smoother and more TRANSPARENT to the customer, harder to sneak stuff in. They would rather fight you instead of do the right thing.
Roger Beasley Mazda Central Sales Representative
Reason of review
Poor customer service
Let the company propose a solution
CHEATED OUT OF $1500.00
I was trying to buy a 2015 mazda 6 sport on Memorial Day weekend as they were advertising numerous rebates and incentives. They failed to establish a contract despite my willingness to buy a car that day. They in essence used their false advertising and misrepresentation of rebates to cost me $1500.00 when they sold me a car at a later date when rebates per them were no longer valid... I had discussion with the General manager in Killeen as well as the CFO and Mazda Corporation to no avail. They don't want to pay up they just want free misleading advertisement to bring in the customers without honoring what they advertise!!!
Minnie in Hutto Texas
Bought a Mazda 5 touring.2007 the tires ware out every six months they rip out only on the inside took it to Mazda south in Austin 5 times they keep telling me there is nothing wrong with the frame or the alighnment Im so ready to give this car back to them, the gas nob broke to pieces, the rear view mirror fell off ,the air bag light keeps flashing and they hooked it up to the computer and cant find whats wrong with it,the gasket on the oil pump housing started leaking,that was 300.00 dollars. This car has been a pain!!!!!!!!!!!!
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