Rodeway Inn
Reviews and Complaints
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Waukegan, IllinoisBed bugs and roaches
- Unsavory people hanging around
Preferred solution: Full refund
User's recommendation: Don’t waste your money it’s Nasty
Issue with cancellation
I got two issues; check-in from 08/19 to 08-20 I want my money back. Problems started when I check in.
He wants to charge me $20.00 in cash for my service dog. I tried to show the document to him, but he refused. Also asking me personal questions. We got into a big argument, and he refused to check me in.
It was late at night and I am tired. I just keep silent, and he was keeping on talking. After I finally got checked in, I was not planning to file a complaint. I let it go.
The next day I decided to extend my stay. I called the front office to let them know that I am extending my stay. He was charging me too much, so I told him I will book it online. He didn't say anything.
I called him back just to let him know that I booked the room and if there is something that he needs from me before I go back to sleep. He told me that I need to check out at 11 and go and come back at 3 pm to check in. It was already 10:30. I tried to tell him that I am tired, and I just wanted to sleep and take a good rest.
To the point that I just walked away and packed my bag. I did not even have a chance to take a shower because he wanted me to check out by 11. Everything that I said was recorded, and my next-door neighbor was my witness. After that, my next-door neighbor and I were talking, he came to us and told us that if we are going to keep on talking we need to go somewhere else not in the parking lot.
I did not say anything, I just went to my car to book a room in another place. He came over to my car and told me that I need to leave. He said I am trespassing, and I'm no longer a customer because I already checked out. More things happened.
I called the reservation desks to cancel my reservation and get a refund because I will not tolerate this kind of behavior. Harassment!. The first night I let it go because I thought its over. But because it never stops to the point that I cant take it anymore.
I want my money back for the first night. Im supposed to have a good rest but instead stressed me out.
I left even though I'm so tired. I have someone who witnesses all this.
- Not well maintained
Preferred solution: Full refund
User's recommendation: Never
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAct of bad faith
I was trying to help a homeless friend did a online booking, sent Uber to drop him off. He arrived they refused him to stay because of no credit card present obviously homeless I spoke with customer service, if I can pay the required deposit after I had paid hotel online, With my debit card, They refused him.
By 9:47 I sent Uber again to relocate him. They made a conscious decision of canceling after hours 3:00 am of next day stating no show! knowing he wasnt allowed to stay. Cancellation was made with customer service and also online.
I strongly do not recommended this hotel! They robbed customers relying on policy of no show no refund. After providing a Uber receipt proving of him showing. They argue cancellation was made after hours.which was conveniently made By hotel staff To charge .
I dont recommend this heartless discriminating place. Taking advantage of the a sad situation someone is going through. .
Charging three days of no staying! They make their profit by stealing from customer.
- Heartless
- Robbed
Preferred solution: Full refund
User's recommendation: Absolutely
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Omaha, NebraskaPublic safety, health hazzard
User's recommendation: Stay away, I'm worried for possible infection
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Chicago, IllinoisRude and disgusting room
- Nice night people
- Rude employee
Preferred solution: Full refund
User's recommendation: No tv at all and then had roaches all around
Blacklisted from property rather than refunded
User's recommendation: Sleep in your car over choosing this property
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Cleveland, OhioNever received my deposit
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Castaic, CaliforniaVERY BAD SERVICE IN CASTAIC CA
Preferred solution: Full refund
User's recommendation: Find somewhere else to stay!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Leesburg, FloridaOwner was very rude and charge me a late fee and another deposit
- No pros
- All cons
Preferred solution: Full refund
Poor service
- Wasted time money and lied to
Preferred solution: Full refund
User's recommendation: DO NOT STAY HERE
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Doylestown, PennsylvaniaNightmare.booked and tried to cancel minutes later because my aunt passed away and they refused.
Contacted numerous people at Rodeway in and they refused to resolve the issue.
User's recommendation: Do not stay with roadway
Disgusted!!
Preferred solution: Full refund
User's recommendation: Stay away!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHello, wecwould like to stay at the Rodeway Inn...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | West Sacramento, CaliforniaComplaint grievance
User's recommendation: Don't go to this hotel they said i trashed the room which is ridiculous
Discrimination
Not resolved those racist disrespectful people still trying to find a lawyer so I can sue
- Very rude disrespectful and racist
Preferred solution: Money
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Those things are toxic waste playground. It's a miracle if you didn't at least cop a nasty case of folliculitis .
Please, whatever else you do or don't do in this life, stay out of hot tubs. Even your own at home if you are so equipped is full of the yuck that you mentioned. It's a biohazard and only Providence knows how truly awful.
Same boyfriend for 20 years ? Wow.