Product: Rodan And Fields Customer Care Clear all filters (66 of 66 reviews match)
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Rodan And Fields - 0/5 stars...No stars ever

1.0
Details
R&F sales rep said she ordered lash boost for me and R&F told her it was lost in shipping and then charged my account two more times immediately and refused to take it off stating I would have to wait and return the products (hmmm-I never got the first one). So I disputed with Citi card costco and they corrected my account, then I finally got one lash boost with no invoice or any papers- called R&F to ship it back and they said everything was cancelled. Then a month and a half later, Citi sided with R&F and sent me a statement stating my dispute was bogus because I finally got one product (seeming to forget I was charged three times with no product and had to dispute it!!!) R&F is a waste of time and energy! Not even one/5 stars...0
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Author
Service
Rodan And Fields Customer Care
Pros
  • Local sales rep
Cons
  • Overcharge on my account
  • R&f not admitting their mistake to citi card
Reason of review
Poor customer service
Preferred solution
Full refund
Review #1437232 is a subjective opinion of poster.
1 comment
2.4
Details
I sent back my full order and followed the Rodan and Fields return policy exactly. No refund issued. I’ve spent hundreds of dollars with this company and planned to spend more..
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Anonymous
#1621012

Keep following up. They will try to tell you that they didn’t receive order, that order was returned after the 60 day period (it’s 60 days since order was placed, not received...

Author
Service
Rodan And Fields Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Review #1435098 is a subjective opinion of poster.
0 comments

Rodan And Fields - Lead the way

1.5
Details
Need better customer service and have competent people to help with any problems occurring with any situation. Shrug
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Author
Service
Rodan And Fields Customer Care
Reason of review
Poor customer service
Review #1378871 is a subjective opinion of poster.
2 comments
I’ve tried to call twice one got disconnected and the other kept saying hello but couldn’t hear me. I’ve now spent 17$ returning 2 customers products that thought they’d canceled! One I got online and canceled the other called! They need to be canceled please. Mike...
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Anonymous
#1580348

It sounds like you are a consultant who is learning about R&F the hard way. Get out now before your experience gets worse. The sooner you realize you aren't going to get rich,...

Author
Service
Rodan And Fields Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Review #1374048 is a subjective opinion of poster.
1 comment
Rodan and Fields refused to help me via email, so I called the company. After being passed around and put on hold for an extended period, I was told they couldn't help me and that I would have to seek out their consultant myself and convince her to refund my purchase....
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Anonymous
#1571921

Did you buy your product directly from the Rodan and Fields website or from a consultant? It is not improper to buy from a consultant but the company will only give the refund...

Author
Service
Rodan And Fields Customer Care
Reason of review
Poor customer service
Review #1368109 is a subjective opinion of poster.
1 comment
2.2
Details
Several times they have shipped my order even though I had removed items from my cart. They went ahead and shipped the removed items and charged me. I called and they said, ship them back and they would refund my money....But I had to pay for shipping. They said it was...
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Anonymous
#1569503

Unfortunately removing the items does not do any good if you are on auto ship. You have to choose cancel and then postpone in order to skip a month.

Author
Location
San Francisco, California
Service
Rodan And Fields Customer Care
Pros
  • Redefine
Cons
  • Integrity of the company and their non existent customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Review #1362883 is a subjective opinion of poster.
5 comments
1.0
Details
A week later I get a pre-paid credit card from Rodan and Fields by mail. WTH? Why would they send that Tia customer who never ordered any products. I have to call to activate the card but when I attempt to call them to 1) ask why they sent it and 2) explain I never...
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Anonymous
#1568932

The scam is that a ficticious consultant will sign up and order the largest kit, using your cc and address. What they try to do is while the package is en route they cancel. W...

Author
Service
Rodan And Fields Customer Care
Reason of review
Problems with payment
Review #1358422 is a subjective opinion of poster.
1 comment
1.0
Details
WARNING!!! Believe it when the customers here are saying they have a terrible refund and return policy! I tired to to cancel a reoccurring order. I received an email confirmation of a cancelation but for my subscription, not the order that they had already processed!...
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Anonymous
#1563532

I used to order their products and had a similar situation. In my case I had placed an order for products and it did not appear to submit. So I placed it again, and again, unt...

Author
Service
Rodan And Fields Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Review #1358192 is a subjective opinion of poster.
1 comment
I WANT TO CANCEL ANY FURTHER PURCHASES. SIMPLE?? NOT SO SIMPLE. JUST TRY AND CANCEL AN ORDER................!!!! I WILL CALL MY CREDIT CARD COMPANY ASAP AND TELL THEM ABOUT THIS VERY BAD SERVICE. AS A CUSTOMER IT IS MY RIGHT TO CANCEL ANY ORDER......BUT THERE IS NO WAY...
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Anonymous
#1562337

I wish I knew what I know now about rodan and fields a year ago. Horrible corporation and just want your money so the rich can get richer I hope they get sued soon

Author
Service
Rodan And Fields Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Review #1356757 is a subjective opinion of poster.
0 comments

Rodan And Fields - Horrible

Just honestly don’t get caught up in their web. They send out orders you don’t want and when you try to cancel they won’t let you. Youvthen have to pay for the return cost. It’s ridiculous
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Author
Service
Rodan And Fields Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Review #1355438 is a subjective opinion of poster.