Rocky Mountain Bicycles
Rocky Mountain Bicycles Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Rocky Mountain Bicycles has a 3.6 star rating from 5 reviews, with consumers mostly neutral and a 60% positive / 40% unfavorable split; reviewers note medium price level and value discounts and customer service.
Positive Feedback
Customers praise fantastic support, longevity of some bikes, helpful online tech resources, and being first with a kids full suspension e‑bike.
Negative Feedback / Risk Areas
- Repeated warranty and support delays leave customers without timely resolution and create Rocky Mountain Bicycles customer complaints about responsiveness.
- Reports of drivetrain failures and bikes breaking within a year raise product reliability concerns.
- Order and refund issues include unfulfilled items and difficulties obtaining refunds or credits.
Key Takeaways for Future Customers
- Check Rocky Mountain Bicycles reviews and dealer warranty policies before purchase to understand service expectations.
- Use online tech resources first and document communications if you need warranty or refund support.
- Consider dealer support and return/refund processes for higher‑value purchases.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Rocky Mountain Bicycles has a 3.6 star rating from 5 reviews, with consumers mostly neutral and a 60% positive / 40% unfavorable split; reviewers note medium price level and value discounts and customer service.
Positive Feedback
Customers praise fantastic support, longevity of some bikes, helpful online tech resources, and being first with a kids full suspension e‑bike.
Negative Feedback / Risk Areas
- Repeated warranty and support delays leave customers without timely resolution and create Rocky Mountain Bicycles customer complaints about responsiveness.
- Reports of drivetrain failures and bikes breaking within a year raise product reliability concerns.
- Order and refund issues include unfulfilled items and difficulties obtaining refunds or credits.
Key Takeaways for Future Customers
- Check Rocky Mountain Bicycles reviews and dealer warranty policies before purchase to understand service expectations.
- Use online tech resources first and document communications if you need warranty or refund support.
- Consider dealer support and return/refund processes for higher‑value purchases.
Media from reviews
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Maidenhead, England
Poor UK warranty nearly a month and no further forward
Son snapped his bike on the 24th of September 2025. We are now on the 17th of October, and other than Rocky Mountain saying I have to find a UK distributor, which I did, and the reseller I have confirmed is on Rocky Mountain's UK sellers list, there has been no correspondence from Rocky Mountain.
My son is 10 and without a bike, to the point I have bought him a new bike as the customer service has been so poor.
It would be great if Rocky Mountain could get in contact.
- First company to make a kids full suspension e bike
- Broke in a year
- Many issues with drivetrain
Preferred solution: Replacement bike/ frame in accordance to there warranty
User's recommendation: Avoid if your hoping for customer support
Tech support
Called multiple times and could not get through. Was able to find what I needed on rocky mountain data base, which was really nice.
Thanks for putting that info out there.
It was pivot torque specs that I needed. Just had to search a little bit to find them.
User's recommendation: Look online before calling
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Bike issues
Company fixed the issue and I have been provided with apology. Rocky Mountain warrantied the motor and sent a new/replacement motor to the dealer, motor was free, but the labor cost me. I've only rode it once since and it didn't have any issues, time will tell.
I was told to take it to a dealer for warranty work, I did, waiting to see if the issues are resoved and if it's actually warrantied.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBushing kit
Fantastic bike. Had it for over 20 years.
Just looking for a bushing kit.
Their records go back to 2005. Mine is 2003.
But no complaints at all.
But need to dig deeper somewhere to try to locate what I need
- Fantastic support
Preferred solution: Bushing kit
User's recommendation: fantastic company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDidn't receive the product I ordered I just want my account credited back
I ordered a Rocky Mount tumbler. Back at the end of January beginning of February.
I never received my order. I called about two weeks ago the lady said she was going to send me another one.
Then I turned around and called last week because I didn't received the other one she was suppose to send out. She admitted to me that no one ever sent me another one so I waited another week and I called yesterday and the gown was very rude and disrespectful to me that me and him got into a heated argument over $14.95 I don't care about the money it's the principle that I ordered a product from your company and they seemed that they want to keep my money and I don't think he's going to credit my account please can someone please credit my account back the $14.95 for a product that I never.
Preferred solution: Full refund
User's recommendation: Never, I'm telling all my friends about this right now and nobody's going to order from you guys
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