Bethel Ism
map-marker Olathe City, Kansas

Unethical business absolute rip off

DO NOT USE ROCKTOPS. This business is shady and unethical. They tried to rip me off by several thousand dollars. They told me a White Statuary counter top for 24 square ft total to redo our island would be $4,400.00 that's $183.00 a sq. ft. Seemed high so I sent my fiance in to get a quote and she quoted him at $95.00 a sq. ft. including installation. I then called several times trying to get an answer on the price descrepency I was hung up on several times, laughed at and put on hold when they realized it was me calling to get a quote. I never received a call back, I was emailed a 5 paragraph email from the manager who never called me back saying that prices change daily and it increased from $95.00 to $183.00 per sq ft. over night due to China's tariffs. Little did he know I sent my fiance in that day to get the same quote. Absolutely unbelievable that they think they can rip people off and lie and treat customers this way. Completely unethical business, use absolutely anyone but Rocktops. Give your money to someone who is trying to do honest business, which would be majority of people in Kansas City besides Rocktops.
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Loss:
$4
Cons:
  • Everything do not use
Reason of review:
Poor customer service

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