Rocksbox
Rocksbox Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Rocksbox reviews show a 2.3 star rating from 4 customers with mostly dissatisfied sentiment and an 80% unfavorable distribution.
Positive Feedback
Customers praise the selection as beautiful pieces and some report quick, helpful responses from staff on purchasing questions.
Negative Feedback / Risk Areas
- Frequent Rocksbox customer complaints about unauthorized charges and billing taking money without permission.
- Refunds and returned items reported as unresolved or untracked, with customers seeking full refund.
- Confusion over subscription and membership fees, and delays or loss of returned jewelry.
Key Takeaways for Future Customers
- Review terms carefully before subscribing to avoid unexpected subscription charges.
- Document returns and follow up promptly with customer service for refunds or missing items.
- Monitor bank accounts for billing activity and request written confirmation for payments and shipments.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Rocksbox reviews show a 2.3 star rating from 4 customers with mostly dissatisfied sentiment and an 80% unfavorable distribution.
Positive Feedback
Customers praise the selection as beautiful pieces and some report quick, helpful responses from staff on purchasing questions.
Negative Feedback / Risk Areas
- Frequent Rocksbox customer complaints about unauthorized charges and billing taking money without permission.
- Refunds and returned items reported as unresolved or untracked, with customers seeking full refund.
- Confusion over subscription and membership fees, and delays or loss of returned jewelry.
Key Takeaways for Future Customers
- Review terms carefully before subscribing to avoid unexpected subscription charges.
- Document returns and follow up promptly with customer service for refunds or missing items.
- Monitor bank accounts for billing activity and request written confirmation for payments and shipments.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Return no contact back
Had returned an unstoppable diamond necklace through ups and have not heard anything back from the company no one. If this does not get fixed my money back Im taking this to court Tara haines
Preferred solution: Full refund
User's recommendation: Do ever deal with this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI have a purchasing question
This works really well. You are not put on hold forever. You get results and resolutions very quickly and the staff that answers is a lot nicer
- Be sure to read all the terms and condition
Preferred solution: Apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Francisco, California
Late payment
Ive been in the hospital and havent worked in a month. Dr says I should be good to go back to work by the second week of April.
I always pay on time and even bought a piece. I love my Rocksbox and do not want to mess things up with the company.
It will be a least two weeks after I go back to work before I have any money.
What can I do at this point?
- Beautiful pieces
Preferred solution: Advice as to what to do about late payment
User's recommendation: Excellent
Nashville, Tennessee
Item not received
I want to know why I haven't received my ring back that was accidentally drop in the box I returned to months ago it's been paid for for 10 months every time I call I'm told it's been shipped. Obviously it has it or I would've received it by now
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Francisco, California
Full refund
Stolen all my money out my checking account! I want my full refund of $240.19 back in my checkings account!!!
Preferred solution: Full refund
User's recommendation: Do not use Rocksbox
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Francisco, California
Important took all my money out my checking account
Need to speak to agent asap Rocksbox took all my money out my banking account. Please call me at (910) 387-**** now
- Takes your money without your permission
Preferred solution: Full refund
Cancel
I wasnt aware I had to pay for the jewelry on top of the subscription. I cant afford both, Im sorry.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Rockingham, North Carolina
Full refund
Yesterday, extremely upsetting, Rocksbox had stolen all my money out of my checking account!! Which was only $240.19 all that I had left me with nothing!
I don't know why this company keeps taking money out my account! I really need my money back ASAP! So please call me (910)387-****, so we can handle this!
I would really appreciate it! Thank you Love Heather
User's recommendation: Never leave your credit/debit card on website because they will take all your money without permission at any time. No matter your hardships!
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