Rocks and Gems Canada
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Whistler, British Columbia
Bad products - no suppport
- - Opal ring purchased in March; the stone fell out; cost over $100; attached with a single glue drop.
- - The store did not respond to emails about the issue.
In March, I purchased an opal ring from Rocks and Gems in Whistler, BC, Canada. It was a gift for a friend.
A couple of months later, my friend told me that the opal stone had a fallen out. It could not be found.
I called the store at Whistler, explained the situation, and has directed to send an email so that the store manager could respond to the issue. I sent the email, but I received no response.
I sent a follow up email (with a copy of my original email), and I have received no response to that either.
The ring cost more that $100. The stone was apparently attached to the mounting with a single drop of glue. That is a substandard method to assure that the stone stays attached to the ring.
So now I have a mounting with no opal and a vendor that clearly has no interest in standing behind its products.
I would caution anyone who visits Whistler (or other locations where this company make have stores) to walk right by. Do not buy anything from this company. They sell shoddy jewelry, they don't stand behind their product, and they don't even respond to inquiries about something they sold.
Avoid this company!
Preferred solution: Full refund
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