Rockler
Rockler Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Rockler has a 2.8 star rating from 3 customer reviews. Consumers are mostly neutral. Review authors value reliability and diversity of products. Price level reported as medium.
Key Takeaways for Future Customers
- Check recent Rockler reviews and order policies before buying.
- Expect medium pricing; compare alternatives for value.
- Shop in-store for specialty woodworking tools when possible.
Negative Feedback / Risk Areas
- Recurring customer complaints about missing items and shorted orders.
- Problems with returns, refunds, cancellations and weekend staffing.
- Excessive email ads and unsubscribe failures reported.
- Deceptive ordering or coupon display issues.
Positive Feedback
Some customers praise product variety and specific parts support when staff are knowledgeable.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Rockler has a 2.8 star rating from 3 customer reviews. Consumers are mostly neutral. Review authors value reliability and diversity of products. Price level reported as medium.
Key Takeaways for Future Customers
- Check recent Rockler reviews and order policies before buying.
- Expect medium pricing; compare alternatives for value.
- Shop in-store for specialty woodworking tools when possible.
Negative Feedback / Risk Areas
- Recurring customer complaints about missing items and shorted orders.
- Problems with returns, refunds, cancellations and weekend staffing.
- Excessive email ads and unsubscribe failures reported.
- Deceptive ordering or coupon display issues.
Positive Feedback
Some customers praise product variety and specific parts support when staff are knowledgeable.
South Bend, Indiana
Missing item from order # S1229****
- - Customer ordered two Rockler items; item 61273 Adirondack MDF was received.
- - The second item, 54909 Adirondack hardware packet, was not received.
I ordered 2 items from Rockler, I received item 61273 andirondack MDF but did not receive the other item 54909 Adirondack hardware packet. When will I be receiving the second item.
Thank you,
Bill Lingerfelt
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDissatisfied with return issue
- - Cancel attempt within an hour; order pulled Monday due to weekend.
- - Rockler legs cost more than Amazon and aren’t better; I’ll pay return shipping.
I've never heard from them since the submission of my complaint.
Unfortunately, you don't staff over the weekend, so I sent another note first thing Monday morning, and followed up with a phone call, reiterating my desire to cancel the order. However, I was told that was too late, that the order had already been pulled even though the mailing label wasn't created until late in the afternoon on Monday. They don't staff customer service over the weekend, but they staff the warehouse? That's the only way it could have been pulled by the start of business Monday.
I was then told that I would have to return the item after it was received by me, even though it had not left your facility yet. When I received the item (16inch hairpin legs), I compared it to a set I had recently purchased from Amazon for less than half the Rockler price, and the Rockler product was not manufactured better in any way. In fact, the Amazon product had extra holes drilled that allowed me greater flexibility regarding where I mounted the legs. The Rockler product was simply overpriced.
I now plan to return the Rockler order, but since I couldn't cancel the order due to your lack of staffing, I'm now responsible for the return shipping. Needless to say that the Rockler product being priced more than double the one from Amazon, and the money I will have to spend to return the overpriced it has left me very dissatisfied. It would seem that at a minimum, Rockler could check the incoming mail first thing Monday morning before orders are processed to see if there is a cancelation request, or, if the orders are going to be processed over the weekend without any office staffing, that needs to be corrected.
There are other places from which I can order good products and not be put in the same position. Most respond over the weekend, and many have paid return shipping.
Preferred solution: refunded return cost
User's recommendation: Don't order from Rockler on the weekends!
Hayward, Wisconsin
Wrong plans
- - Ordered chair plans twice for $20 each; both were wrong.
- - No free replacement; shipping label provided, return at my expense.
Ordered chair plans twice, 20$ each plan, wrong plans. I would have thought good customer service would have been to send the correct plans free of charge. All custom poor service was willing to do was sent me a shipping label to send the plans back, at my expense.
User's recommendation: Be careful
Chennai, Tamil Nadu
14102
My account has been checked please reset open again full use WhatsApp Messenger is available please reset open
Tucson, Arizona
Need parts
- - I love the Miter Fold Dado and have built 13 pullouts, but the .004 shims fall into the arbor threads and bend, can I buy replacements and stop it?
I have a Miter Fold Dado set - and love using it. I purchased it back in Monnesota before we moved to Arizona.
I have made made 13 pullout boxes for under the cabinet counters. However, the .004 shims are a problem for me.They fall down into the threads of the arbor and get bent and I have actually ended up with metal slivers in my hands.
So, can I purchase new .004 shims?
how much are they and who has them - or where do I go? Is there a way to keep them from falling into the arber threads?
I will wait to hear from you.
Don
Portland, Oregon
Purchase
We'll I'm not posses don't know why this came into my feed.
Don't know why you ask me on every item why I wanted it, but I'm not pissed just think it was kinda of weird.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrder shorted
I received only partial order without an explanation. Not even a.
Packing slip. 3 peed from Rockler this last four weeks.
Never a packing slip. !
- No packing slip
- Shorted order
Preferred solution: Apology
Wanted to cancel an order
I had no complaint. Order was already shipped
Glenshaw, Pennsylvania
Increasingly excessive email ads. No option to unsubscribe.
Twice I emailed Rockler customer service about my need for them to stop all email ads. I have received no response from customer service. The emails still pour in.
User's recommendation: Shop directly in a Rockler retail store for their special woodworking tools and supplies. DO NOT under any circumstances disclose your email address to Rockler. If you do, you may be sorry.
Harassed by your excessive emails. Also, no acknowledgement from Rockler about my multiple email requests to "unsubscribe."
- - Unsubscribe option claimed in emails isn't available to me.
- - Please stop the daily Rockler emails and remove ciolli.russell@***.com.
Although your company claims that an "unsubscribe" option is available at the bottom of your email ads; it has not been available to me. I feel badgered by a half dozen daily emails from Rockler.
Please stop! UNSUBSCRIBE ciolli.russell@***.com from your system. I trust someone there can figure out how to do that.
Thanks, ...Dr. Russ Ciolli
Preferred solution: Answer appropriately and specifically at least one of my multiple UNSUBSCRIBE requests.
Oconomowoc, Wisconsin
Rockler circle jig parts
- - Called for parts; first rep was slow and parts incomplete.
- - Second call; knowledgeable rep knew what I needed.
- - It took under 5 minutes.
Called looking for replacement parts got transferred was on the phone with the guy for over thirty minutes I think it was his first day he had to keep getting help from someone else received parts and it was incomplete I called and this time got a very knowledgeable lady new exactly what i needed took less than 5 minutes
Buyer beware- false coupons/ customer unfriendly order site
- - Coupon offered 15%; qualification noted, but discount not visible.
- - Order after hours; processed and returns at customer expense.
- - Customer will not order again.
Due to the enticement of an online coupon savings of 15% with qualitification noted, I ordered LED lighting for my shop. Order form, final page, allowed the coupon code to be entered for savings but form has no update button so cannot see that discount did not qualify on that item, only option is pushing order button.
Then I had the order submitted without recourse as it was after hours. Called customer service this AM to cancel order and they say already processed and nothing can be done except return them at my expense.
WIll never order again from them, I hate deceptive sales systems. Its never good to lose customers who tried to do the right things to analyze a purchase or remedy the final outcome
- Deceptive ordering practice they use
Preferred solution: Let the company propose a solution
Free shipping
- - Requests lowering free shipping threshold from $35 to $20 for frequent buyers and proposes a lifetime loyalty program.
To Ann Rockler Jackson I have been a customer of yours for a lot of mixed Items every now
and then ....... my customer # is1676**** , you have kept your free
shipping at $35.00 for quite a while which is for everyone.. it would be
different from most others if you gave us... who buy from you more
than other stores an advantage like lower the $35.00 requirement to
$20.00 the way computers keep track I could have a returning customer
special number good for life if I keep buying from you a certain dollar
amount per year every year if it is a reasonable amount Brandon Ratzlaff .....E-mail is ratzlaffbrandon9 @***.com
- To see more sales
Companies Similar to Rockler
Woodcraft
“The loveland store will treat you dirt. When you leave this store you will wonder how this place has any...“
Wood Magazine
FineWoodworking
Lee Valley Tools
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.