Kyia Iau
map-marker New York, New York

Annual contract cancellation

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I was told I had until January 31st to cancel my account. The day of January 31st I go to cancel, and I see I've already been billed $1300.

There is no one to call, they won't respond to emails for days.

I ask their AI feature that says "Unfortunately, we don't issue refunds for annual billing." Never purchase an item that you can't speak to someone over the phone. Never again!

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User's recommendation: Do not buy, not even always acrruate

Jacqulin Mza
map-marker Edmonton, Alberta

Trying to contact someone

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I Left a Message for Shaf Jinnah Alberta LTD to call me! Grace 587837**** Tyvm!! Have a Nice Evening!

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Adrian P Nku

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Verified Reviewer

Bad Business Practice

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RocketReach - Bad Business Practice

I cancelled my account in 2020, and they have a record of me doing so but I did not confirm the cancellation according to RR customer service. After an apology, they cancelled my account and sent me a confirmation on 4/22/21.

Then on 4/28/21 they tried to collect on my closed account. How can you trust a company to be competent with your credit card if they can't follow a simple business practice like NOT billing an account they closed themselves.

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Loss:
$469

Preferred solution: Full refund

User's recommendation: Never sign up for AutoPay

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