Glen R Syd

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Verified Buyer
| map-marker Monroe, Louisiana

Damage to my car

RocketFast Car Wash - Damage to my car
RocketFast Car Wash - Damage to my car - Image 2
RocketFast Car Wash - Damage to my car - Image 3
RocketFast Car Wash - Damage to my car - Image 4
Just need to have someone return my call to tell me when the damage to my car can be repaired. The attendant directed me in the wrong direction which cause my car to acquire damages.
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Preferred solution: Car repaired

Mary G Tuw

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Verified Reviewer
| map-marker Doylestown, Pennsylvania

Complaint on a employee

Ok Today is Friday September 14 2023 i have a fast pass at the Rocketfast in West Monroe i went this afternoon i want to say bout 6:40 idk who that black ladywas there i guess the lady over the wash but ive been there before and she was there and blew her attitude off ive been coming there fir omg years never really had problems like now the first time i think i saw her there i went to get clean towels and her attitude she said u leavung now i said no and to nite i could tell her attitude when she was directed me to pull up at the tunnel the look on her face was uncalled for sating waiting to start going through the tunnel her smart mouth was like u need to turn u music down r every body else gonna want to play there i was going throw the tunnel and she is always directing people to go on jyst one side at the vacuum but she has a bad attitude then something was going on wth the vacuum so the black guy i hollered if he could come help me he said he couldnt she was talkung to all the blacks but that away towards me god knows my best frd is black but she was steadly talking bout me i could tell but im sorry but its never been like that and i almost forgot thos older lady said she was mean towards her im not the type that likes drams at all but she is wrong i have no clue what her problem is but my music wasnt loud enough especially going through the tunnel but im sure my 20 that comes out my bank every month dont mean much to her r whoever but it dies to me her attitude is uncalled for

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User's recommendation: I've been going there a long time never had no problems but idk what's up with that lady and when u call fir help with the vacuum and they say they can't cone on now

Sonya B Rnp

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Verified Buyer

Fraudulent charging

RocketFast Car Wash - Fraudulent charging
Stop billing me. I wasnt told that this would keep billing, let alone at a higher rate. You tried to take $30
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Preferred solution: Stop trying to take my $

User's recommendation: Look out

Keshanna N

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Verified Reviewer
| map-marker Shreveport, Louisiana

Refund

I purchased two unlimited accounts. I would like to get a refund. My name is Keshanna Nelson and I don't have nothing like
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Loss:
$40
Pros:
  • Refund
Cons:
  • Refy

Preferred solution: Full refund

Samir Yld
map-marker Little Rock, Arkansas

El Dorado's rocket fast

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My granddaughter was there the first of April and was involved in a accident where she was told that Rocket fast would handle the damage to her BRAND NEW car since it was their fault. As of today they are willing to pay all except $500.00. Dont know what else to do but file suit against them. We will see what happens now!
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John E Duu

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Shreveport, Louisiana

Damages Property

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RocketFast Car Wash - Damages Property
RocketFast Car Wash - Damages Property - Image 2
I used so called RocketFast Car Wash on Jan 16th, and before I went through the wash I used the hand brush out front and the vehicle was fine. While going through the wash, I did notice that one of the arms looked closer than normal. After the wash, the paint was ripped off and a scar mark. But it is not their responsibility. So your property is damaged by their machine and they are not responible.
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Loss:
$1500
Cons:
  • Can damage your property

Preferred solution: Pay for damage. It will run around $1599

User's recommendation: Use brushless car washes.

Anonymous
map-marker Doddridge, Arkansas

I understood I was paying for carwash for the month of May. They have now charged my card for July and August....headed there tomorrow to deny anymore charges on my card. Pure scam it was !

Paid for carwash month of May. $20. Noticed my account had been charged again for July ...called and reported.Now I have been charged for August !
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User's recommendation: Do not buy the one month package.....they charge every month.

Verlean Slk

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Verified Reviewer
| map-marker Memphis, Tennessee

Reactivate My Service paid Plan and want to use it/ ASAP PLEASE CALL

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NOONE WILL ANSWER CUSTOMER SERVICE OR RETURN CALLS HOW DO ONE COMMUNICATE WITH ROCKETFAST 1 STAR NO ANSWER PHONE
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User's recommendation: NO RESPONSE FIND ANOTHER CAR WASH

Anonymous
map-marker Memphis, Tennessee

Reactivate My Service Plan/ ASAP PLEASE CALL

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THANKS M for RETURNING MY CALL AND TAKING CARE OF EVERYTHING: I APPRECIATE YOU VERY MUCH I AM A HAPPY CUSTOMER NOW: I CAN CONTINUE TO KEEP MY CAR CLEAN AND SHINY
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User's recommendation: Get your car washed at Rocketfast

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