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Have not received my order

Trying to call find out why my order was cancelled..Never got a email. Keep on getting music no person answer the phone. Need a answer!!!
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#4435862 Review #4435862 is a subjective opinion of poster.
Preferred solution
Person to talk to

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Missing Order #RDUS432997

I placed an order on December 15th for the Igloo Tall buckled boots. I have been tracking the order since & it has not made any progression towards delivery. Ive sent quite a few inquires regarding the order. I have not had a response or notification with order status. If no response or notification by Friday, December 30, I will like a complete refund.
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#4252749 Review #4252749 is a subjective opinion of poster.
Location
Chicago, Illinois

Got 2 right boots

I need a right and a left boot the complaint is I cant wear 2 right boots! Id like this fixed please!
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#4192447 Review #4192447 is a subjective opinion of poster.
Location
West Leisenring, Pennsylvania

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Verified Reviewer New Reviewer

Fed Ex delivered package to wrong address

Fed Ex delivered order RDUS427045 to the wrong address on Saturday, 11/26. Fed Ex has been contacted by purchaser about their mistake. They said Rocket Dog must contact them to resolve the issue as they are the shipper. Me (the recipient) can not resolve the issue as I am not the shipper. Please resolve this issue without further delay. Contact me either via text or email with the date i can expect my purchase to deliver.

User's recommendation: Be prepared for Fed Ex to misdeliver. This is the third. Yes, third time. That Fed Ex has delivered one of my packages to the wrong address.

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#4175229 Review #4175229 is a subjective opinion of poster.
Location
Louisville, Kentucky

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Verified Reviewer New Reviewer

Credit of returned item

1.0
My name is Gail Harkins. I returned a pair of shoes on October 30 (Order #RDU535****) and it has still not been credited to my card. When I called when I first returned, you said it would take 2-3 weeks so I need a status of when I can expect. I left a message on your customer service line but not it says mailbox has not been set up???? Please advise.

User's recommendation: Quicker crediting of return items.

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#3107456 Review #3107456 is a subjective opinion of poster.
Location
Chesapeake Beach, Maryland
Preferred solution
Full refund

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Verified Reviewer Advanced Reviewer

Company stinks

1.0
Never got confirmation of order. When I called they claimed didn't have the correct email. They then went on to say order being shipped (yesterday) and I would get confirmation of the shipment to the CORRECT email address I gave them...did YOU get this? because I sure didn't yet $$$ went through to them from my visa account. If you like

User's recommendation: If you like the brand, buy from anywhere else EXCEPT directly from Rocket Dog.

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#2611235 Review #2611235 is a subjective opinion of poster.
Cons
  • Customer service stinks
Preferred solution
Deliver product or service ordered

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