Marnita B Rne

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Verified Reviewer

Have not received my order

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Waiting for my refund from my order that I haven't received and no one reached out to me about my refund.no one never answer the phone
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Loss:
$60

Preferred solution: Full refund

Anonymous
map-marker Hendersonville, North Carolina

Not received 2 pairs if Flip-Flops

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Hello, I received notification earlier today that 2 pairs of flip-flops was delivered. I do not have them. I looked on my porch and inside my garage. I tried calling your customer service dept. but for some reason the calls do not go through. Please send out again or credit me for the 2 pair of flip-flops. Thank you.
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User's recommendation: I buy all my shoes from RocketDog. They always fit perfectly and look great. Customer service is excellent.

Kentley Hxv

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Verified Reviewer

Have not received my order

Trying to call find out why my order was cancelled..Never got a email. Keep on getting music no person answer the phone. Need a answer!!!
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Preferred solution: Person to talk to

Tekyera M

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Verified Reviewer
| map-marker Chicago, Illinois

Missing Order #RDUS432997

I placed an order on December 15th for the Igloo Tall buckled boots. I have been tracking the order since & it has not made any progression towards delivery. Ive sent quite a few inquires regarding the order. I have not had a response or notification with order status. If no response or notification by Friday, December 30, I will like a complete refund.
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Penny G Uoc

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Verified Reviewer
| map-marker Louisville, Kentucky

Fed Ex delivered package to wrong address

Fed Ex delivered order RDUS427045 to the wrong address on Saturday, 11/26. Fed Ex has been contacted by purchaser about their mistake. They said Rocket Dog must contact them to resolve the issue as they are the shipper. Me (the recipient) can not resolve the issue as I am not the shipper. Please resolve this issue without further delay. Contact me either via text or email with the date i can expect my purchase to deliver.
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User's recommendation: Be prepared for Fed Ex to misdeliver. This is the third. Yes, third time. That Fed Ex has delivered one of my packages to the wrong address.

Anonymous
map-marker West Leisenring, Pennsylvania

Got 2 right boots

I need a right and a left boot the complaint is I cant wear 2 right boots! Id like this fixed please!
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Gail H Qib

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Verified Reviewer
| map-marker Chesapeake Beach, Maryland

Credit of returned item

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My name is Gail Harkins. I returned a pair of shoes on October 30 (Order #RDU535****) and it has still not been credited to my card. When I called when I first returned, you said it would take 2-3 weeks so I need a status of when I can expect. I left a message on your customer service line but not it says mailbox has not been set up???? Please advise.
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Preferred solution: Full refund

User's recommendation: Quicker crediting of return items

ESTA M Itl

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Verified Reviewer

Company stinks

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Never got confirmation of order. When I called they claimed didn't have the correct email. They then went on to say order being shipped (yesterday) and I would get confirmation of the shipment to the CORRECT email address I gave them...did YOU get this? because I sure didn't yet $$$ went through to them from my visa account. If you like
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Cons:
  • Customer service stinks

Preferred solution: Deliver product or service ordered

User's recommendation: If you like the brand, buy from anywhere else EXCEPT directly from Rocket Dog.

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