Rockdeep Сom Reviews
Rockdeep Сom Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.0 star rating based on 5 customer reviews. Consumers are mostly dissatisfied with deliveries, refunds, and customer service; many request refunds and report charges without receipt of orders.
Key Takeaways for Future Customers
- Check Rockdeep Сom reviews before ordering; many reviewers report preorder delays and missing shipments.
- Expect email-only support and automated responses rather than phone or responsive chat.
- Consider using a payment method that allows chargebacks if a refund is needed.
Negative Feedback / Risk Areas
- Repeated customer complaints about no refund and product never delivered.
- Allegations of fraud, chargebacks filed, and poor response to refund requests.
- High price level and lack of functioning customer service channels.
Positive Feedback
Noted as Black owned and some say products appear to be quality.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.0 star rating based on 5 customer reviews. Consumers are mostly dissatisfied with deliveries, refunds, and customer service; many request refunds and report charges without receipt of orders.
Key Takeaways for Future Customers
- Check Rockdeep Сom reviews before ordering; many reviewers report preorder delays and missing shipments.
- Expect email-only support and automated responses rather than phone or responsive chat.
- Consider using a payment method that allows chargebacks if a refund is needed.
Negative Feedback / Risk Areas
- Repeated customer complaints about no refund and product never delivered.
- Allegations of fraud, chargebacks filed, and poor response to refund requests.
- High price level and lack of functioning customer service channels.
Positive Feedback
Noted as Black owned and some say products appear to be quality.
Media from reviews
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lee, Virginia
No refund and NO product
- - Multiple email attempts were made in 2022–2023.
- - No refund or order received; beware.
- - Automated reply directs to staff@***.com for an extra pair.
Have contacted them via email multiple times to resolve this matter, which dates include;
Fri, Aug 5, 2022 at 12:21 PM
Mon, Aug 29, 2022 at 2:40 PM
Thu, Mar 23, 2023 at 12:16 PM
Thu, Jul 13, 2023 at 6:07 AM
Still have not received a refund nor my order. I have tried many times to reach them but nothing.
They sent an automated response stating
"To claim your extra pair, simply email us at staff@***.com and our team will annotate this for you.
Those who don't qualify are those who have chosen to be rude to our CS Team or have disparaging words on social media.
We simply can not reward those who did not show trust and faith in us and chose instead to attempt to sully our Brand."
I would BEWARE to NEVER do business with them.
- Black owned and the seem like quality products
- Never sent me the shoes nor have given me a refund
Preferred solution: Deliver product or service ordered
User's recommendation: BEWARE BAD CUSTOMER SERVICE
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI placed and order from ROCKDEEP website on April 7, 2022. It is January 27, 2023 and I have yet to get any response from ROCKDEEP, nor have I received my shoes.
- - Order placed April 7, 2022; shoes not received after 9 mo.
- - I got only form replies.
- - Refund requested after a month; 30% restocking fee.
I placed and order from ROCKDEEP approximately 9 months ago and have yet to receive my shoes. The order was placed April 7, 2022.
I have been patient and have reached out to the company numerous times.
The only response that is issued is a form response. I ask for a refund after a month and was told I would be charged a 30% restocking fee on shoes I have not received.
Preferred solution: Deliver product or service ordered
User's recommendation: Do not purchase
Dublin, Dublin
Product never delivered
- - Preorder delays; IG posts criticize customers.
- - Free pair for customers not badmouthing online.
- - Chargeback filed.
After paying for shoes as a preorder I noticed that Rocky would do frequent Instagram updates where hed chastise his own customers for not being patient, then condescendingly explain, for those of you who dont understand what preorder is, it means you PRE ordered.
Then there are his comments about a free pair of shoes as compensation for the delays, but if youve been bad-mouthing the company online, you wont get the free pair.
The company has rarely responded to my emails about the shoes or a refund. But, his IG posts will include apologies for the lack of responsiveness. And there again, it includes blame for his own customers being impatient and wasting his teams time when they could be packing and shipping shoes instead of answering emails.
I was able to file a successful chargeback through my bank.
User's recommendation: Stay far away!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey will steal your money and you will never receive merch
- - Money was taken; merch not delivered and emails went unanswered.
- - A class action lawsuit is suggested and a warning not to use their payment system.
Check out alll the folks complaining that their money was taken and they cant get merch delivered and cant get company to respond to emails. There should be a class action lawsuit. Definitely do not order through their payment system!
- List funds
- Theft
- Zero communication or accountability
Preferred solution: Full refund
User's recommendation: Don’t do it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNever received my shoes
- - Back-ordered shoes for over a year and not delivered.
- - Address changes were ignored and shipment went to the wrong address.
- - Cannot reach support.
If I could give them a zero, I would. I have waited over a year for my shoes that were on back order.
In that time, I moved and updated my new address to make sure that when they sent them, they'd be sent to the right address. I also deleted my old address on my account. I then received an email saying my shoes were being sent out, but it was to the wrong address. I emailed them to let them know to double-check because I had a new address.
No response until days later that they were out for delivery. Unfortunately, the shoes are gone and contacting customer service is impossible. They don't have a phone #, say they have chat, but it doesn't work and they only way to contact customer service is through email to which to get an automated response saying they'll get back to you. I'm out of the shoes and also a couple hundred dollars.
Stay away from this company. They're a rip-off and you'll either wait an eternity to get you product or you'll never get them or your money back.
- No customer service other an emailonly gives automated responses
- Waited a year for my shoes
- Updated my new address but they still sent to old one i deleted
Preferred solution: Full refund
User's recommendation: Stay away, rip-off company and no customer service
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRipped off for over 1 year!
- - Ordered running shoes June 20, 2021; 90 days expected, never delivered.
- - Jan 2022 email said refunds are within a week after purchase.
On June 20, 2021, I placed an order for a pair of running shoes on this scam company's website. The shoes were expected to take 90 days to arrive.
They were NEVER delivered. I never received so much as an order confirmation, an apology, or an explanation as to why I didn't receive the order I paid for.
When I reached out to the company via email in January 2022, they stated they only process refunds up to a week after the purchase date. And that's it!
No other explanation as to where my order was or why I didn't receive it. PLEASE DO NOT SHOP WITH THIS SCAM COMPANY!!
- Terrible service
- Are a scam
Preferred solution: Full refund
User's recommendation: Please save your money or shop elsewhere! Do not buy from this scam company. You've been warned.
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same I'm in the same boat as you! disgusting company