Rockbros Usa
Rockbros Usa Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Rockbros Usa has 1.9 star rating based on 6 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Guie the ray address no po box", "A collossal waste of time & money", "Better not make a mistake", "Zipper broke on saddle bag that I purchase in around a year. It was a top level product at an above average. It should have lasted more than a year for the money.".
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Rockbros Usa has 1.9 star rating based on 6 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Guie the ray address no po box", "A collossal waste of time & money", "Better not make a mistake", "Zipper broke on saddle bag that I purchase in around a year. It was a top level product at an above average. It should have lasted more than a year for the money.".
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Revere, Massachusetts
Delivere
I never received my deliver delivere return to you u never received call of any information fron u you company you charche to my bank you no received my
User's recommendation: Guie the ray address no po box
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Robbins, Tennessee
Order status
Didn’t get to talk to anyone. Wanted me to pay $5.00 to be connected to an agent to check the status of my order.
Preferred solution: My order
Wake Forest, North Carolina
Need to change ship to address
Inattentive, caustic, uncaring, piss-poor customer service, phone number is disconnected, not interested in helping customers, bunch of illiterate *** - eat *** & die!
User's recommendation: A collossal waste of time & money
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed to change ship to address
Just ordered a bell - need to ship to:
John Horwitz
10710 Nickleby Way Apt. 315
Raleigh NC. 27614
thank you very much
Preferred solution: Deliver product or service ordered
Westfield, Massachusetts
Don't know how to program my fingerprint folding lock.
Do not get an answer to my problem on how to program fingerprint. Did.
Not get any instructions in the Box? What should I do I tried to call no response?
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy order missing
My order number 13638
UPS tracking number shows delivery but I didnt get package.
Please reply and contact to me!
My email sawmyatnan@***.com
Ph : 425 770****
Preferred solution: Please re shipping to me,my order
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFaulty Rockbros saddle bag
Called the number you all recommended during normal business hours, no answer, no voice mail. So I sent an email with pictures to the email address you all gave me.
We'll see if they respond. Thank you.
Was calling because the zipper broke on one of their products and I couldn't get through to anyone. It was impossible to get in touch with Rockbros USA customer service personal.
Preferred solution: Deliver product or service ordered
User's recommendation: Zipper broke on saddle bag that I purchase in around a year. It was a top level product at an above average. It should have lasted more than a year for the money.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCannot contact company
Two bike bags sent by mistake, trying to call company, no answer, trying to get a refund, impossible, trying to send back, impossible
Preferred solution: Full refund
User's recommendation: Better not make a mistake
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTwo Bike bags sent by mistake
Two bike bags sent, not ordered. August 15 $65.98. Attempting to get a refund on my credit card and return
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey keep telling me be patient
I don't know what's going on there not giving me any info about my warranty item Im fed up with them not giving me a straight answer with my bag its ridiculous never again will I deal with them
- Products look great
Preferred solution: I don't even want the bag any more they can send me gloves that I seen on there web site for 30$ hopefully they come as seen on there website
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I ordered a product that after a few days was canceled because it was a prototype and wasn't supposed to be on sale but somehow I was able to buy it?That should've been a red flag but read some reviews about the quality of their products and I bit again. I bought another model( storage bag for bike rack) and after 3 days I didn't recieve any tracking number.
I sent an email asking where wull I recieve it ( the website says 3-4 days for delivery) and if it is going to take long I would buy it from Amazon. Next day I received a canclellation email saying I asked for it, which I didn't. Total incompetence. To make matters worse, they said they refunded but they actually charged me again.
Don't do business with these thieves. Can't get any phone number to work.