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THIS COMPANY IS ***. THEY SELL CHEAP PARTS THAT ARE FAULTY. I PURCHASED A TURN SIGNAL FOR A 2007 JEEP GRAND CHEROKEE LIMITED HEMI BECAUSE MINE WOULD NOT TURN OFF ON THE LEFT TURN SIGNAL. WHEN I GOT MY NEW PART THE TURN SIGNAL SPOTED BLINKING THINKING IT WAS WORKING BUT...
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1.7
I didn't like
  • Getting 2 faulty products
#1039984
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Paid $41.32 for overnight shipping on a Thursday evening. Expecting package to arrive on Friday or by Saturday morning at the very latest. Guess what? Their overnight will be delivered by Monday at 8pm! rockauto only goes by business days, they do not do the Saturday...
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Anonymous
Anonymous

Did they offer a Saturday option?Did you bother to check?Do you understand the concept of business days?Is the Fed Ex place open, if so why not go down there and get your part...

1.0
I didn't like
  • Customer service and misleading fed ex shipping
#1034693
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Purchased lift gate struts, said to fit my car. Pressure is so high my wife can't close it. All they will do is replace with same part, IF I buy another one first. Stay away. No customer service, can't speak to live person. Once they have your money it's gone. Dear...
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Anonymous
Parts Store GM

Just visit your local parts store and make the purchase. Yes, you will pay a few more bucks, but you also gain someone who will go to bat for you if the parts are wrong or de...

1.9
I didn't like
  • Replace defective products with another defective product
#1033559
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Short Review for April 27, 2017

#1040152
2.1
Couldn't Talk to a live person
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Short Review for April 25, 2017, Pc_order_processing

#1039052
Could not place an order By phone very dissapointed I do not know how to use The internet or computer
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Short Review for April 22, 2017, Pc_exchange_policy

#1037700
Please call me, 712-577-7380, I have to click on the pissed consumer link for this to go make this get to you...that is the most disgusting thing I've ever seen legally...smart, but, well...good luck...give me my money back please...
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Short Review for April 22, 2017, Pc_service

#1037698
No response...I'll try again...
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RockAuto.com company is fraud. Sent me the wrong parts and claim I have to pay restocking and reshipping and still they tell me they won't give me any refund. Complete fraud! Checked the compatibility of my vehicle with parts even and they still sent the wrong parts...
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After waiting 11 days I received wrong part. Now I have to go to fedx to return that which I did not order, and only then can I again wait for the right part (hopefully). I expected them to offer expedited shipping as this was not my mistake. There really is no loss to...
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1.0
I liked
  • Cheap price
  • But then who cares when its the wrong part
#1032895
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They send me wrong struts should have been a left and a right they send two lefts. They said return one and will send correct one. Well they send me another left again and they said i would have to return it and get a refund cause they won't se d another part. I said...
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Rockauto - Received Part Missing Critical Seal/Washer
I recieved a brake hoses (right & left), one was in sealed package the other was not in a package at all and was missing the special crush washers needed to make proper seal. This rendered the part completely worthless. The fact that the hose was sent out void of its...
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2.8
I liked
  • Price
  • Part availability
  • Website
I didn't like
  • Missing parts
  • Accuracy of order
  • Customer service phone
#1030694
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Ordered part with $150 core charge. No special instructions given for returning the core. Installed the part. When it came time to return the core, their instructions stated that it had to be returned in the same box. (The shipping box, not a part box, but it was...
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2.3
I didn't like
  • Customer service
  • Unwillingness to accept their part in the mistake
  • No means to appeal the decision
#1028366
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Ordered front and rear brake pads and rotors. Received packages and the front rotors were missing, got on the website and inadvertently put rear rotors missing and the website does not allow you to change it, so I added fronts were missing. Called to try and fix and no...
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2.1
I didn't like
  • Way they treated me
  • Way they treated me or the situation
#1027108
Reply to reviews
I paid the extra money on 3/22 to get egr valve in 3-4 days, or by the weekend. Instead, i wont have it till the 28th. So i have to stay home from work today, and tomorrow, because we only have 1 vehicle. If you would of just said Tuesday, I'd of went to part store and...
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2.4
#1026029
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