Rock Solid Custom Granite
Rock Solid Custom Granite Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Rock Solid Custom Granite has a 1.0 star rating from 1 review; consumers are mostly dissatisfied with workmanship, customer service, product variety, and report a high price level.
Positive Feedback
No positive comments appear in the available review summary.
Negative Feedback / Risk Areas
- Poor workmanship and unmet design expectations reported.
- Confrontational owner behavior and escalated disputes mentioned in Rock Solid Custom Granite customer complaints.
- High prices and difficulties resolving issues or obtaining refunds following installation problems.
Key Takeaways for Future Customers
- Read Rock Solid Custom Granite reviews before booking and inspect sample slabs in person.
- Get detailed, written agreements on finish and a clear refund or correction policy.
- Document communications and consider alternatives if customer service responsiveness is important.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Rock Solid Custom Granite has a 1.0 star rating from 1 review; consumers are mostly dissatisfied with workmanship, customer service, product variety, and report a high price level.
Positive Feedback
No positive comments appear in the available review summary.
Negative Feedback / Risk Areas
- Poor workmanship and unmet design expectations reported.
- Confrontational owner behavior and escalated disputes mentioned in Rock Solid Custom Granite customer complaints.
- High prices and difficulties resolving issues or obtaining refunds following installation problems.
Key Takeaways for Future Customers
- Read Rock Solid Custom Granite reviews before booking and inspect sample slabs in person.
- Get detailed, written agreements on finish and a clear refund or correction policy.
- Document communications and consider alternatives if customer service responsiveness is important.
Media from reviews
Horrible Owner and Workmenship
- - Countertop did not achieve the chiseled oyster finish.
- - Owner halted work and demanded more money; police were called; suing for a refund.
THINK AGAIN BEFORE DEALING WITH THIS COMPANY!
WE WANT A CHISELED LOOK ON OUR COUNTER TOPS. AS YOU CAN SEE WE DID NOT GET THAT.
THE STORY GOES LIKE THIS......
THEY CAME OUT TO INSTALL THIS OYSTER LOOKING COUNTER TOP.
I STOPPED THEM RIGHT AWAY AND TOLD THEM HOW IT SHOULD LOOK. THEY AGREED AND SAID IT WAS WRONG. THE LADY IN THE OFFICE AGREED THAT I SHOULD GO LOOK AT MORE PIECES TO PICK OUT SO THEY COULD RE DUE THEM. THEN THE OWNER GETS BACK FROM FISHING TRIP TO CABO.
THIS IS WHERE IT TURNS BAD.
HE STOPPED EVERYTHING AND TOLD US TO EITHER KEEP IT AND PAY HIM MORE MONEY TO DO SO OR GO FLY A KITE. I WENT TO HIS OFFICE FIRST THING MONDAY WITH MY WIFE.
THE OWNER THEN WANTS TO HAVE A FIST FIGHT IN THE MIDDLE OF THE SHOW ROOM FLOOR IN FRONT OF MY WIFE.
THE COPS WERE CALLED AFTER WE STARTED VIDEOING THE EVENT.
NOW WE ARE SUING ROCK SOLID GRANITE FOR OUR MONEY BACK. IF YOU READ DEEP INTO THE COMMENTS YOU WILL SEE HE DOES THIS TO EVERYONE THAT HE MESSES UP ON.
WE WILL BE PROTESTING HIS BUSINESS OUT FRONT VERY SOON!
HERE ARE THE PICS BELOW.
BAD IS THE OYSTER LOOKING THING.
- Timing
- Pricing
- Owner
Preferred solution: Full refund
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