ROCK Honda Fontana

So honest truth and honest story... At this point I'm struggling to stay "nice" while they give me the run around.

Probably one of the most dishonest line of work to be apart of. Either they sold me my Honda Civic Hatchback Sport with the undercarriage of the front bumper of the car pretty much gone or somebody came by at night while it was at my house and did damage to it. Bought the car in August of 2022 and took it in to get fixed October of 2022. Went in and they ran a diagnostics on the vehicle, after the diagnosis they told me that I'd be paying 1300 for the parts and labor.

I said ok and have been making payments on that price ever since. The parts were not there at the time so they said I can take my car back and bring it in when the parts got there. They told me the parts would be there in a week from October first. Then they told me a part got pushed back till the 25th of October.

The 25th of October came and parts were still not there. November came and parts still not there. All the parts got there on March 13. Five months for what was supposed to be a relatively quick fix.

I finally take my car in. The awesome employee that was working there got laid off. They put a new person on my case. All that was supposed to happen was that I bring my car in and they do the fix and I walk out of there right?

Nope. They say that i didn't pay for labor and that labor would cost me 195 dollars. I told them that I only signed off and am paying for the 1300 dollar price I was originally given because that included everything. They said there was no receipt on file for the labor and so I said ok maybe they're right.

They run diagnostics on the car after that and say that all the parts that I ordered need to be mounted on the bumper and that because the bumper was damaged they need a new bumper. I told them that's what I was told in October so that isn't new news. "I thought the bumper was included in the original 1300 dollar price", i said, "no it wasn't and because of that you actually have to go to the auto body to get your car fixed", they replied. They recommend a car auto body that they give business to.

After the car is taken there, the person on my case called me and said the auto body told her that it would cost an additional 700 dollars to fix everything. I'm thinking ok it went from 1300 to 1495 to now 2195. Maybe that's the end of it all right? Nope.

Now the auto body guy calls me personally and says that they don't have a bumper and that the 700 dollar price that was quoted didn't include the bumper. The bumper is going to cost 400 dollars. So here's the math again... it started at 1300, then went to 1495, then went to 2195 and now the new price of pretty much 2600 dollars.

Currently the guy at the auto body shop told me that he'll have "the girls call me to give me the logistics on payment". So if this trend is right, I should expect "the girls" to give me another mark up on the price.

At this point I'm trying to pay whatever I need to pay and get my car the *** out of there. I've learned my lesson dealing with "car salesman disguised as mechanics"...

Customer service supervisor are not honest with you once purchased they switched on you this car was bought online pictures where talking around damage area car came from Rock Honda in California to me in Va also traded my car for this car 2 months end still. No tags registration for car only drive a few blocks before notice stability stabilizer control light on . Immediately came back to driveway Financial 21000 dollar for a car with exterior and interior damage am *** and still no tags

Services and "warranties" were cancelled. It has been over 3 months without a refund.

Personnel in Finance Mr. Uy and the dealer's general manager, Juan Rivera were contacted. They both reasured me that all reimbursements are being processed, but the matter is still not solved. I mention BBB and a check of $432 came 3 days later.

They still owe over $4,000 and I think they should reimburse the 4.33APR% being charged.

Do not allow auto dealers to keep your money without proper reimbursement. File complaints so other customers and the BBB is aware and we stop this thieves.