Roche Bros Reviews
Roche Bros Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Roche Bros has 3.1 star rating based on 2 customer reviews. Consumers are mostly neutral with mixed recent recommendations.
Key Takeaways for Future Customers
- Roche Bros reviews note value placed on Discounts and Special Offers and convenient Location.
- Price level is high; long‑time shoppers report loyalty despite issues.
Negative Feedback / Risk Areas
- Customer complaints include alleged mistreatment and wrongful accusation during shopping.
- Refunds and billing delays reported; issues with customer service response to refund requests.
Positive Feedback
Checkout staff praised for kindness and some customers continue to recommend the store for offers and location.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Roche Bros has 3.1 star rating based on 2 customer reviews. Consumers are mostly neutral with mixed recent recommendations.
Key Takeaways for Future Customers
- Roche Bros reviews note value placed on Discounts and Special Offers and convenient Location.
- Price level is high; long‑time shoppers report loyalty despite issues.
Negative Feedback / Risk Areas
- Customer complaints include alleged mistreatment and wrongful accusation during shopping.
- Refunds and billing delays reported; issues with customer service response to refund requests.
Positive Feedback
Checkout staff praised for kindness and some customers continue to recommend the store for offers and location.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Mistreatment
- - Accused of taking a 4-pack wine when only 2 remained.
- - Told to leave; later allowed to purchase while an investigation followed.
I was shopping at the Westwood/Islington location at approximately 1:45 p.m. on Wednesday, March 26, 2025.
My transaction # was 4907. After completing my shopping, while on my way to check out, I noticed that the 4-pack of Sutter Home Cabernet wine that I added to my cart early in my shopping excursion only had 2 bottles, so I assumed I didn't notice that when I picked it up. I then returned to the alcohol aisle to exchange this and was confronted by someone who stated that I was seen taking a carton with 4 bottles and now there were two. I was then told to leave the store and could not pay for my full carriage of groceries.
I tried to explain there was no way I would do that and where were the bottles? (I was carrying a small purse and a coat with small pockets.) I also said that I had left my cart unattended several times. When I realized he would not hear anything I had to say, I asked to speak to a manager. I followed him to the courtesy desk and waited for a manager.
When I realized she would not listen to me either, I became upset and was told to calm down. She said she would allow me to purchase my groceries and there would have to be a further investigation. At this point, I was in tears. Unfortunately, I did not have the forethought to get either of these employees' names.
Based on the time and other information I have given you, I am confident that you can ascertain the staff I am referring to. At check out, I spent $98.91 and left the market still in tears. The women at checkout lane 7 know me from the numerous times I have shopped at this location. They were, as usual, very kind to me.
I have been a customer at this location for over 30 years and actually worked here for a brief time in the late 90s when I was laid off from a corporate position. I have spent thousands and thousands of dollars at Roche Bros. throughout the area.
I would appreciate someone contacting me about this as I don't believe I should have been subject to such humiliation and wrongful accusation. Sincerely, Donna Martinez
User's recommendation: Until today I have never had a issue with Roche Bros. This was a ridiculous and uncalled for situation!!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHaven't received refund
Haven't received refund for turkey.Was told it would be in my bank In 24 hrs.That was 12-27. Order #308230.
Preferred solution: Full refund
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