Manufacturer: Roca Labs Category: Customer Care Clear all filters (5 of 5 reviews match)
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We give excellent customer service and love helping people in achieving their healthy BMI and weight.Our customers' success is very important to us. Upon checking we see no history where the customer has ever tried to contact us regarding a refund. All support is done in writing to provide a point of reference. We recommend that you contact our support desk directly at support@rocalabs.com so that our experienced team can help you achieve...
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We love helping our customers reach their healthy weight. A healthy BMI is essential to good health.The regimen is great and has helped users lose from 60 to 215 lbs. After a review of your account we see you made your purchase on 3/31/2016 and contacted our support desk on 4/12/16 asking for a return. Our support team sent you the return policy and offered you a phone call to get you started on the journey to success. You did not want to take...
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We give excellent customer service and love helping people in achieving their healthy BMI and weight. Upon checking your account we see you used several different emails and phone numbers when approaching us. Hence, why our representative asked you for the name and email associated with your "sale" order to identify the correct account. You have one SALE, BUT you created 3 accounts when you used 2 different emails and 3 different phone...
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1.6
I didn't like
  • Product does not work
  • Customer service
  • No customer service
#833959

Roca Labs Customer Care Review

#975055
1.5
In all the rules and regulations. Deeply buried in the answer to question sections it fails to mention that it will cause problems with those with gluten sensitivity and other problems. I have been having horrible gas pains because of my allergies. And hidden deep in the writing they mention guarantees, but no returns. I paid the first payment, but I won't make the other 2.
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We love helping people in reaching their healthy weight. A healthy BMI is essential to good health. An overview of your account shows that you elected to pay your order total in 3 installments. This is a payment plan you agreed upon and NOT a subscription. Upon checking your account, it shows the second payment that was due on 4/13/2016 was denied by your bank for insufficient funds. No contact was received from you until 4/14/2016 in the form...
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1.0
I didn't like
  • No customer service
#830389