Anonymous

Gym Membership Review

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still being charged on my credit card after 3 yrs. called many times to cancel.
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Reason of review:
Return, Exchange or Cancellation Policy
Anonymous

Roca Fitness Replacement Review

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They havent replaced equitment missing. Manager gives you attitude when you complained about it.
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Reason of review:
Poor customer service
Anonymous
map-marker Newark, New Jersey

Roca Fitness - Gym Policy Review from Newark, New Jersey

No a very friendly employee by the name of Viviam at roca fitness on Montwood. I asked her what was her last name for this complaint. She refused to give me the information. The issue was that I lost my access card and proceeded to informed her. She stated that she could not check me in because it was excessively. This was the second time, which I understand that is not excessively. I have a VIP access card, I informed her about this and she stated that VIPs pay less than most people. According to her VIPs arent that inportant. I have been a regular for 6 years. Some of this employees have very little customer service etiquette. I like ep fitness but I am becoming desastisfied with the poor service rendered by your employees.
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Reason of review:
Poor customer service

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