Robotshop
Robotshop Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Robotshop has a 1.0 star rating from 1 review, with consumers mostly dissatisfied and a 100% unfavorable distribution; Robotshop reviews highlight high prices and issues with billing and customer service.
Positive Feedback
Customers note a good variety of products, though price levels are reported as high.
Negative Feedback / Risk Areas
- Repeated delayed shipment and poor tracking communication
- Customer service failures and unhelpful responses
- Orders charged for items not in stock
Key Takeaways for Future Customers
- Expect slow shipping and check stock before ordering
- Be prepared to escalate billing and refunds issues
- Consider alternatives if reliable customer service matters
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Robotshop has a 1.0 star rating from 1 review, with consumers mostly dissatisfied and a 100% unfavorable distribution; Robotshop reviews highlight high prices and issues with billing and customer service.
Positive Feedback
Customers note a good variety of products, though price levels are reported as high.
Negative Feedback / Risk Areas
- Repeated delayed shipment and poor tracking communication
- Customer service failures and unhelpful responses
- Orders charged for items not in stock
Key Takeaways for Future Customers
- Expect slow shipping and check stock before ordering
- Be prepared to escalate billing and refunds issues
- Consider alternatives if reliable customer service matters
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sao Paulo, Sao Paulo
Delayed shipment and terrible customer service
- - Shipping was delayed.
- - Support gave incorrect shipping info and no delivery option for non-US, the package went missing and follow-up failed.
Extremely poor experience. Shipping was delayed for over three days, and customer support gave me incorrect information about when my package shipped (tracking showed a much later activation).
Despite telling them I don't live in the U.S., so I couldn't receive the delivery personally, they offered no alternative. I had a friend pick it up, but by then it was missing.
Follow-up support again failed to help. Very disappointed and frustrated.
- Good variety of products
- No customer support
- Delayed shipment
Preferred solution: Full refund
User's recommendation: Do not shop with them
Las Cruces, New Mexico
Dubious
- - They allow paying for items not in stock, with conflicting stock claims.
- - Staff is condescending and the business seems cash-driven with arrogance.
Firstly, they allow you to add and even pay for items that are not in stock. When I asked how I could do this, Tammi-Lynne told me they *did* have it in stock.
When I pressed her on it, she then changed her story to they did *not* have it. I questioned the practice of allowing people to pay for an item they dont have, and she responded with a total non-sequitur condescending blowoff.
They obviously just want your cash and have an all too typical arrogant attitude towards the customer.
Firstly, they allow you to add and even pay for items that are not in stock. When I asked how I could do this, Tammi-Lynne told me they *did* have it in stock.
When I pressed her on it, she then changed her story to they did *not* have it. I questioned the practice of allowing people to pay for an item they dont have, and she responded with a total non-sequitur condescending blowoff.
They obviously just want your cash and have an all too typical arrogant attitude towards the customer. If you look at sites w genuine reviews they have many negative ones. Beware.
Cleveland, Ohio
2 day air is really like 3ish
- - Order Wed 11:15am; 2-day air; cutoff 2pm.
- - Confirmation sent; no tracking.
- - Refund for 2-day not granted; 3-5 day ground offered; UPS delivers Saturdays.
Submitted an order on a Wednesday morning around 11:15. Paid for 2 day air.
The website says North American orders have to be in no later than 2pm. I get a confirmation email, no tracking number, no follow up email indicating when my package will arrive and if it has been shipped. Called Monday morning, informs me that package was shipped Thursday morning and will be here by the end of today. Let's count 2 day air: Thursday- 1, Friday-2 , Saturday -3, Monday -4.
Even if we don't count Saturday it still puts it at 3 days.For an order put in on a Wedesday @ 11:15 am with 2 Day shipping, it still doesn't make sense for me to get it by Monday @ 4:30 pm. Customer support refused to refund the two day and reduce it to 3-5 day ground.UPS still delivers on Saturdays, their shipping and customer service needs some improvements
One day is for shipping, and the 2 day air is the time it takes for UPS to process to deliver the package.
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Thank you for your comments. They do help us improve our customer service at it is appreciated.
Our inventory and purchasing systems are highly automated and we keep statistics for each product in order to provide reliable estimates and also make sure that we have more than enough stock.
However, it can be difficult to always have every product in stock at all times. We unfortunately cannot predict the precise quantity that we will sell during a specific period of time as well as the availability of products from our manufacturers.
We do provide estimated arrival dates on our website. Please note that we update the date frequently based on new information we receive from the manufacturer. Once you make your order online, it is placed in a priority sequence.
We make sure all orders are processed as fast as possible. You will not be charged until we ship your order.
We hope this help.
Best regards.