Roborock
Roborock Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Roborock has 1.3 star rating based on 4 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Reviews are great.
Cons: Orders are not delivered.Recent recommendations regarding this business are as follows: "I love my Roborock. I just need it back. I don’t know what you want I am 80 years old and not tech savvy and it really got messed up when you did an upgrade so fix it. I can’t do all this.", "Never", "Never", "Do not buy online.".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Roborock has 1.3 star rating based on 4 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Reviews are great.
Cons: Orders are not delivered.Recent recommendations regarding this business are as follows: "I love my Roborock. I just need it back. I don’t know what you want I am 80 years old and not tech savvy and it really got messed up when you did an upgrade so fix it. I can’t do all this.", "Never", "Never", "Do not buy online.".
Consumers are not pleased with Location and Website. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Port Jefferson, New York
Error message- "wheels suspended" robot not working
My roborock S7 vaccum and mop robot does not work. Every time I turn it on it says move the robot to a new location and restart and on the app I see it shows wheels are suspended.
I have been getting this error message the past 2 weeks.
I powered down the robot, I did factory resetting, I opened the robot to see if anything was stuck to the wheel, but can not find any issues. It seems as if the robot isn't recognizing something. I tried almost everything but can not fix this issue.
I think there is a defectives in the wheel's motor. Please help me.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Irving, Texas
Help me
Since the upgrade, I cannot use my Roborock and I love it. Im getting very frustrated.
I have uninstalled it reinstalled it.
I have an S7. Please I need help.
User's recommendation: I love my Roborock. I just need it back. I don’t know what you want I am 80 years old and not tech savvy and it really got messed up when you did an upgrade so fix it. I can’t do all this.
New Port Richey, Florida
Need help choosing product for my daughter
I was no displeased with my service when I called. She was very helpful and nd gave me the information I needed so I apologize if you thought I was unhappy. Thank her for helping me.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Toronto, Ontario
Ordered Roborock Q Revo. My purchase was not delivered
I have placed an order for Roborock Q Revo. The order was not shipped and customer service is unable to see my order online.
CS representative explained that they are located in another country and do not have ability to help with purchase related customer complains. They only deal with technical issues. Customer complains are expedited to "next tier" support and performed over an email. I have asked the CS to put me in touch with his supervisor and he said he doesn't have one.
I asked CS rep to include me in conversations with "next tier" support to which he refused as well. So yes, this company has a very strange customer service. There are discussions on the web that point to the fact that company fails to ship orders frequently. One comment reads: "Good luck getting your order".
I am planning to make CC refund request with my CC card company , luckily paid with my Costco card.
Yes, product reviews are great if you are lucky to receive this product. Very bizarre company.
- Reviews are great
- Orders are not delivered
Preferred solution: Full refund
User's recommendation: Do not buy online.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Milwaukee, Wisconsin
Never received my package and I’ve been waiting for three months
I went ahead and placed an order for Christmas December 2023 now we are in the end of March 2024. I have called multiple times.
The delivery also said that the item was stolen.
I have been waiting on a call back an email and all they ever say is someone will get back to you within 24 to 48 hours and Ive been calling and stressing how overwhelming and depressing this is spending money on a product that is not cheap and you expecting to get something and you never get anything . You call and its busy it doesnt matter what time of the day it is you Email, you get nothing this is so ridiculous
User's recommendation: Never
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Been waiting three months for a refund
December I had placed an order for a Christmas present never received my order, and Ive been waiting more than three months for an answer
Preferred solution: Full refund
User's recommendation: Never
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