Unclaimed
Roberts Resorts
175
CLAIMED LOSSES
1
TOTAL REVIEW
Hidden charges
Found web site. Called for information and made reservations. Advised we had a 39' 5th wheel and a motorcycle trailer. Was told we could not park the motorcycle trailer at the site but they had ample parking for the second trailer. Checked in, set up in our site. THEN we received a call from the office saying there was a $50/month charge for the motorcycle trailer. Seems to be some misleading advertising and failure to communicate all charges to us. Also, a resident in the resort told us there was a $5/month fee to read the electrical meter. This information was not communicated to us by management. Another case of not communicating all charges from management.
ID
Pros
- On site representatives
Cons
- Hidden fees
Reason of review
Pricing issue
Loss
$175
Preferred solution
Let the company propose a solution
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Roberts Resorts