Roberto Giordano Salon and Spa
Roberto Giordano Salon and Spa Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Mixed-to-negative sentiment: customers report poor customer service, high prices, and problems with discounts and billing, including alleged unauthorized membership charges at Roberto Giordano Salon and Spa.
Positive Feedback
Some clients value the salon’s established reputation and long-term relationships, noting they had been regulars before service or billing issues arose.
Negative Feedback / Risk Areas
- Reports of unapproved monthly membership charges and disputed billing reflect recurring customer complaints.
- Poor customer service experiences include long waits, no service delivered, and unresponsive management.
- Complaints about discounts and special offers and reluctance to resolve refunds or parking reimbursement.
Key Takeaways for Future Customers
- Check recent Roberto Giordano Salon and Spa reviews and confirm any membership or auto-ship agreements in writing before providing card details.
- Document appointments and ask about refund or reimbursement policies if billing or customer service issues arise.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Mixed-to-negative sentiment: customers report poor customer service, high prices, and problems with discounts and billing, including alleged unauthorized membership charges at Roberto Giordano Salon and Spa.
Positive Feedback
Some clients value the salon’s established reputation and long-term relationships, noting they had been regulars before service or billing issues arose.
Negative Feedback / Risk Areas
- Reports of unapproved monthly membership charges and disputed billing reflect recurring customer complaints.
- Poor customer service experiences include long waits, no service delivered, and unresponsive management.
- Complaints about discounts and special offers and reluctance to resolve refunds or parking reimbursement.
Key Takeaways for Future Customers
- Check recent Roberto Giordano Salon and Spa reviews and confirm any membership or auto-ship agreements in writing before providing card details.
- Document appointments and ask about refund or reimbursement policies if billing or customer service issues arise.
Non approved charge - Roberto Giordano Salon
- - Monthly membership charged without approval.
- - Six months billed on file; owner unresponsive.
- - Former client for 2+ years; not worth doing business.
The salon is charging me a monthly membership fee without my approval. They are using my credit card info they have in the system, but I didn't sign for any monthly membership.
I'm trying to solve this issue, but the owner is refusing to talk to me and they don't answer my emails. Please be careful with this place. They already charged me for 6 months. I used to be a client there for more than 2 years and I was expecting a bit of respect from a known place like this one.
I called several times in the last weeks and sent emails.
Not worth to make any business with them. Find another
Preferred solution: Full refund
Lack of Respect, No service Delivered
- - Waited over an hour with no service.
- - Parking was full and no reimbursement offered; the manager insulted me and the experience cost my business.
Waited politely for over 1 hour and got no service nor attention from the staff. The staff did not even try to make it better.
There parking lot was full and they did not even want to reimburse my parking to apologize for the wait especially knowing I had taken off work early just for that appointment.
Manager insulted me and wanted to appear powerful and forgot to care about what is job is about: Customer Service and making me happy. The only thing he got is my business being gone and a very very bad reputation with anyone I talk to.
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