Roberto Cavalli
Roberto Cavalli Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Roberto Cavalli reviews show a 2.3 star rating from 3 customer reviews with mostly dissatisfied consumers, 67% unfavorable; reviewers cite high price level, website problems, and poor customer service.
Key Takeaways for Future Customers
- Expect potential delays and difficulty getting refunds; confirm refund timelines before purchase.
- Consider risks with online shopping and check return and shipping policies for international orders.
Negative Feedback / Risk Areas
- Frequent customer complaints about unreachable customer service and slow or denied refunds.
- Reports of poor packaging, damaged or incomplete items and international shipping issues.
Positive Feedback
Some customers noted good response and good service in select interactions.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Roberto Cavalli reviews show a 2.3 star rating from 3 customer reviews with mostly dissatisfied consumers, 67% unfavorable; reviewers cite high price level, website problems, and poor customer service.
Key Takeaways for Future Customers
- Expect potential delays and difficulty getting refunds; confirm refund timelines before purchase.
- Consider risks with online shopping and check return and shipping policies for international orders.
Negative Feedback / Risk Areas
- Frequent customer complaints about unreachable customer service and slow or denied refunds.
- Reports of poor packaging, damaged or incomplete items and international shipping issues.
Positive Feedback
Some customers noted good response and good service in select interactions.
Media from reviews
Cambridge, Massachusetts
Packaging question
I placed and received a pen order #CV-US-00022357, but I do not like the packaging. The pen is in a rather plain box instead of the beautiful box that all the other pens come in.
Can you please send me the proper box? I will pay for it if necessary.
Thank you, Iris Douglas. Phone: 203-676-****
- Good service
- No cons
Preferred solution: The proper Roberto Cavalli case/box that all the other pens are packaged in
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Branford, Connecticut
Contact design team for new line of dresses from EmaandIsa design
To be determined
Communication for reaching the design team: who should we reach out to to get a review of a new line of dresses? Just haven't found an answer. Thank you.
- Good response
Preferred solution: Contact info for design team
User's recommendation: Excellent
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
London, England
Request Refund for returned item
Hi there
I received email on 31th of October from online customer service which I will get refund in next few days but I still havent received refund for item which has be returned for more tgann2 months. I will never purchase anything from them. Their customer service is very bad.
User's recommendation: I don’t recommend Robert cavalli online shopping
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCustomer Service
I ordered a Roberto Cavalli body mist for $20. After waiting weeks for delivery, the product finally arrived from Italy with no protective seal, loose inside a box, and the liquid level clearly incomplete. For an international brand, this is unacceptable. A product shipped internationally must come sealed to protect the customer.
I contacted customer service and returned the item. Instead of solving the issue, they told me the product was used and refused a refund. That is exactly what I had reported from the beginning: it arrived already in that condition. To make it worse, they said if I wanted the product back, I would need to pay international shipping.
This is not about the $20. It's about the way this brand handles its customers. We are not talking about a random no-name company; we are talking about an international luxury brand. For a name like Roberto Cavalli, such treatment is not only disappointing but damaging to the brand itself.
I did not want to return the item in the first place. I wanted to keep it, but since the bottle was not even full, I had no choice but to question it. Instead of addressing the issue with respect and responsibility, they dismissed me and questioned my honesty as a customer.
Customers deserve better than this.
- Customer service
Preferred solution: Deliver product or service ordered
User's recommendation: Be aware
Return
I cant return my stuff because cant reach customer service.Phone number is not working,email doesnt work either
User's recommendation: Do not buy anything from them Very late arrival
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Ok I am agree about it