Skip to content
Robert Moreno Insurance Services

Robert Moreno Insurance Services

www.rmismga.com
Is this your business?
What is your customer experience with Robert Moreno Insurance Services?

Robert Moreno Insurance Services Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI

Mixed to negative sentiment: reviewers note low price levels and value the Exchange, Refund and Cancellation Policy and diversity of products, but report frequent problems with claims, billing lapses, and customer service delays.

Key Takeaways for Future Customers

  • Read Robert Moreno Insurance Services reviews before buying to weigh low cost against service risks.
  • Expect limited discounts and verify insurance plans acceptance up front.
  • Monitor billing and correspondence closely to avoid lapses.

Negative Feedback / Risk Areas

  • Repeated customer complaints about slow claims handling and poor adjuster performance.
  • Phone support often unreachable and communication failures prolong repairs.
  • Billing irregularities and partial rental reimbursements reported after accidents.

Positive Feedback

Customers appreciate low prices, diversity of coverage options and a clear refunds and exchange policy when it applies.

View full overview ›

Turn one complaint into a collective action

PC collective complaint

A Collective Complaint helps you unite consumers dealing with the same issue, such as wrong charges, unexpected fees, damaged items, or misleading promises. It goes beyond a single review by growing stronger with every signature, making it harder to ignore. Once you reach 20 supporters, we’ll send it to the company to encourage a response.

Start Collective Complaint
Anonymous

Short Review on November&nbs-05:00;29,&nbs-05:00;2016

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

You get what you pay for folks. Cut rate insurance is for high risk drivers not everybody.

View full review
Anonymous
map-marker Yorba Linda, California

Robert moreno insurance services

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AI Highlights
  • - No bill for two months and can't reach support.
  • - I'm worried about potential lack of coverage and feel scammed.

I just realized i havent received my bill for a while acutally 2 months now! I tried calling them and their answering message loops over & over!

I'm thinkin i been driving around for months now with no coverage & i've been scammed! Glad i didnt have automatic payments set up with them! RIPOFFS!!

I've been paying these guys for years now and allways received a bill once a month now i havent received any correspondance from them whether they went out of business or what? so unprofessional & i guess sometimes its better to go with a reputable co.

Loss:
$777
Cons:
  • Way thaey do business
Reason of review:
Poor customer service
View full review
Anonymous
map-marker Farmington, Michigan

Robert Moreno Insurance Customer DISservice

AI Highlights
  • - Insurers acknowledged fault.
  • - Repairs took months due to delays and a low estimate; calls weren't returned and rental coverage was limited.

My car was rear-ended by someone insured by Robert Moreno Insurance. There was no question from both insurance companies that their insured was at fault.

Despite this, it took nearly 2 weeks to get my car inspected, the adjuster they sent did an incompetent job so the auto repair shop had to request that send someone for another appraisal as their estimate was WAY too low. The insurance adjuster and his superior DO NOT return phone calls. It was almost 2 MONTHS before my car was fixed & they said they would cover the cost of my rental car while my car got fixed, as long as I got the cheapest economy car rate per day. In the end, they only paid about 75% of the rental car, even though I got the cheapest car rate they have!!!!!

They have the WORST customer service of any business I have ever contacted. STAY AWAY FROM THEM!!!!!

Loss:
$300
View full review
3 comments
Guest

Our car was hit by an unlicensed driver who was insured by Robert Moreno Insurance. Now we are getting the run around with unanswered phone calls and no answers. I will now file a complaint with the California Attorney Generals Office and see how that works out.

Guest

Same story: victimized by rear-ender: RMI wanted vast information for out-of-state property insurer: Said insurer said they never heard of RMI's customer.Next try will be CA Dept. of insurance.

Guest

omg these incompetent ****** can't do nothing besides transfer calls to a never ending rotation. I don't understand how these people go home happy after being complete ***** and not even bothering to return a call after multiple voicemails on different people's machines it's been a month i'm still waiting....

my frustration is unbearable

View more comments (2)

Insurance Expert Talks

Exposed: Types of Insurance Scams and Fails

Exposed: Types of Insurance Scams and Fails

In this video interview, Charles R. Gallagher, an attorney, explains what sort of insurance fraud happens with consumers. Find out more about insurance fraud, the worst cases discovered, and how to protect yourself from insurance scam.

Read full article
Charles
Charles

Charles R. Gallagher, an attorney and managing partner with Gallagher & Associates. His practice focuses on insurance litigation, foreclosure defense and consumer law.

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article