Anonymous
map-marker Elkton, Maryland

Unable to get help placing an order or fixing an issue

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impossible to get help with placing order then can't get help when issue happens

The number you provided did NOT work

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Nancy O Wfl

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Verified Buyer
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Verified Reviewer

My product was not delivered November 18

Robeez - My product was not delivered November 18
Robeez - My product was not delivered November 18 - Image 2

I placed an order on November 13, and my product was not delivered on the 18th. I get an email 21 of November saying that it was delivered but it wasnt.

I want my refund or a replacement. Thank you.

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Loss:
$56

Preferred solution: Deliver product or service ordered

Kaito Jjm

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Verified Reviewer
| map-marker Anchorage, Alaska

Customer service

This company has such a great product so I cant believe how poor their customer service is. Ive been trying to get a issue resolved for literally days.

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User's recommendation: Don’t buy direct from the Robeez site

Kai R Heg

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Verified Reviewer
| map-marker Saint James, New York

My account

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I dont really know what happened to my account. I just want it back when I was logging into my account.

It said my password was incorrect and I was logged into my account so I got worried then I thought I was hacked and I am hacked I dont really know what to do.

I need your help. Do you think you could help me?

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User's recommendation: Be patient

Debora W Wcq

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Verified Reviewer

Incorrect pricing

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Being charged full price for a pair of shoes that should have been $19 not $38 during your July4th sale. The number that is suppose to be customer service is asking for me to put in the brand that I'm calling for doesn't give a directory to reach you then hangs up. THAT'S REALLY POOR CUSTOMER SERVICE.

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Loss:
$25
Pros:
  • Excellent shoes
Cons:
  • Customer service

Preferred solution: I don't need the money instead just give me another pair of shoes. Then apologize for you alls mistake.

User's recommendation: I love ROBEEZ shoes and have not had an issue until now. Make sure of their advertised sales, charged full price instead of 1/2 price like the sale stated. Then number for customer service, you can't put in ROBEEZ

Anonymous
map-marker Deltona, Florida

Interested in finding a Robert store near me

I think there is a mistake, my reason for calling was to find a store near me and I didnt to speak to anyone. If there is a store near me I would appreciate your sending me some information about it.

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Anonymous
map-marker O Fallon, Missouri

To get my account back bc I got hacked my username is godfoolball

I need my account my username is godfoolball200 and my other one is sellingftf plss get my account back i need it

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