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Rixos Hotels

Rixos Hotels

rixos.com
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1.0 out of 5
Based on 2 reviews from registered users.
1.0
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2 rated reviews | Is this your business?
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Rixos Hotels Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

Rixos Hotels has a 1.0 star rating from 2 reviews with consumers mostly dissatisfied, a 100% unfavorable distribution, complaints about billing and customer service, and reports of high price levels.

Key Takeaways for Future Customers

  • Read Rixos Hotels reviews before booking to check recent guest experiences.
  • Expect limited responsiveness from corporate and long hold times when contacting customer service.
  • Consider the high price level relative to reported service issues.

Negative Feedback / Risk Areas

  • Reports of mice in rooms and ruined stays.
  • Poor response to emails and unresolved compensation requests.
  • Billing concerns and unhelpful or slow customer service with long waits.
  • Some guests advise "Don't book If you are American."

Positive Feedback

Recent reviews contain no notable positive remarks; past loyal customers mentioned previous stays but current feedback is negative.

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Shirali M

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

 Verified Reviewer

It is unacceptable to see mice in the room of a 5 star hotel as Rixos. I am very surprised that they have not even responded to my emails to them.

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1.0
AI Highlights
  • - We usually stay at Rixos hotels.
  • - In Croatia, mice in the room ruined our holiday; we asked for compensation and an explanation, with no reply.

We as a family always stayed at Rixos hotels. Stayed in AbuDhabi, Antalya x 2, Croatia.

We only had a terrible experience in Croatia where a nice was running around in a connecting room.

After the mice was seen in the room neither my wife nor my daughter slept at night properly for the rest of our holiday.

In fact our holiday was simply ruined.

I wrote to Rixos asking for an explanation and also to be compensated towards what we paid. To date Rixos has kept its silence and never responded to any one of my emails.

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Oniel Lhy

Customer service Terrible

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1.0

Waited for over 15 minutes speak to someone from corporate a particular location. Ended up hanging up, no one picked up.

User's recommendation: Don’t book If you are American

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Rixos Hotels
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